I am writing on Nov 24, 2021. We ordered 2 iphone pros as upgrades with trade ins back in mid-Aug (2021) and have had the fight of our life trying to get these phones, and still have not received one of them. After first being told that we were eligible for two trade ins, we were then told that only one phone would be eligible and we would have to upgrade our plan to Magenta to qualify for the second, so we did, which increased our monthly cost. And, the new plan upgrade crashed our Netflix, which wouldn’t allow us to log in until a service rep fixed it. Next, they promised us that one phone would ship right away and the other was backordered and would ship in about a week. Neither phone shipped. I called and was assured that the one phone was in the warehouse and would ship next day. I called when it didn’t ship and found out that they don’t ship phones separately and we would have to wait till the backordered phone came in. When we passed the expected date, I called again and was tol
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