Topics started by dodgingcacti
Warning if you have multiple lines. I transferred my active phone lines to a different carrier this November. I had called T-Mobile customer service that day to confirm that my account (because when you transfer your line, you can no longer access your account - this is absolutely not right when you have final pending charges, etc. horrible customer care practices, this should not be allowed) was closed and I was told it was and that I would be receiving my final bill in the mail. Apparently the rep did not actually look at my account because we had an additional line that was not in use (promo for a free line when we signed). This line kept our account open and I have been charged for full services a month later, and never received a bill in the mail (due to this line keeping the account open). I am being charged for services when I was no longer with T-Mobile.I called customer service. They put me through an entire ordeal and told me to go to the store to confirm my identity (I had f
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.