This is lunacy. We were Sprint customers for two decades, and within one month of TMobile’s services, we are ready to leave. I hope someone can help me. I am currently on hold for the second hour-long wait today in an attempt to resolve this.We had to open a new account at TMobile to get the military discount available for service members; the problem was that the store that helped us opened a TMobile account in my name first (spouse). We paid off all devices before the switch (something TMobile says it is doing, but has not been offered to us), and then the account was moved to my husband’s name.The problem now is that now we are receiving a bill from the account in my name, the one we closed out, and there is absolutely no way I can access the account.I have tried to set up a TMobile ID with my phone number and a new email; however, TMobile keeps opening the account as the newer one. There is no option to open the older account number. There is no way to set up an account ba
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