Topics started by alert
I want to add to the users who reported this behaviour from their home internet. Of note, customer support is of no help (is it me, or has it become useless to contact them over the phone?): the issue is often misclassified (“slow speed”) and they have no idea what is going on, just randomly saying “the tower is under maintenance” (for weeks at a time?).If you need reliable internet, T-mobile is not for you.(fun fact: my connection dropped twice just as I was writing this message)
Anyone knows how does T-mobile internet support works? What are the tiers? Who is the first contact and are technicians ever involved? I got the impressions escalations are fake and no one on the engineering side is ever involved. It sounds like everything is a script and half of the time is spent repeating the same concepts over and over, along with asking how my day has been. I have been with other telecommunication companies before, and I have always been able to talk to someone trained or with knowledge about issues and interested to diagnose/solve it. Never the case with T-mobile (at least the home internet division)
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