Topics started by Broom Hilda

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B
Broom HildaFirst activity
asked in Accounts & Services

Language

How do I reach a service rep that speaks English without a heavy, hard to understand accent?  I am an American with a hearing deficit which makes it very difficult to understand people with heavily accented English. I was in contact with no less than 4 reps today and each one’s enunciation of English was more difficult than the one before. I even specifically requested to speak with someone whose English was heavily accented and explained why. One told me she (? or he) told me they didn’t have an accent. The last rep, after again asking for less of an accent, accent was the most difficult to understand.  Because of this my service is still suspended.

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