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TMO 5G Home Internet - Super high latency and dropped connections

Hi Everyone - I have the KVD21 and have recently (last 2-3 weeks) been experiencing high latency (>300ms to sometimes over 800ms) on my connection and very frequent internet connection drops. I thought maybe it had to do with my router, but I’ve disconnected it and only using the KVD21 wifi and the same issues are happening. I’ve called support a number of times and they just go through the normal unplug and plug it back in routine and tower upgrade speech. Has anyone else had similar issues? Any known resolutions? I’m in northern california.

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