I set up the Home Wifi service on July 1, 2022 and had 10 days of solid service. Went on vacation for four weeks. Upon return found the Home Wifi unstable with the interest connection frequently dropping on all my devices (phones, smart TV and computers). Five calls to Technical Service, many turn off/turn on, resets, checks of tower signals, and the replacement of my gateway box...still the problem continues. After insisting, spoke to an IT Engineer and asked to have a trouble ticket opened. I see now this problem with a dropping internet connection is not “new” news to T-Mobile. BTW: Turning off Wifi on my phone and setting up a Hot Spot works without problem. Can even stream Amazon and Netflix.Will be calling T-Mobile IT Engineer soon.
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