I recently was having connection drops with Home Internet using the Nokia cylinder modem. I know it was the modem because my external router was not dropping signal. I had contacted customer service and they allowed me to swap it locally at a store for the Arcadyn modem. The connection drops occurred about every hour for approx 30 sec to one min of no WAN access. Prior to the switch I was getting about 360/70. I am now only getting 150-200/90. Although the upload is better, my download feels about halved and IT’S NOTICABLE. After the switch I’m STILL getting drop outs although less frequently (at the moment). I still believe it’s a tower issue because it goes from “excellent” 5 bar signal to 0 instantly and I can see it on the interface of the unit when it occurs. After calling the customer service and asking if I could go pick up the Nokia unit back from the store, I was told it was okay. So I drove out to the store and the rep said “there’s nothing we can do about it. It’s already be
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