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Costco Apple Buy 2 P3 promotion

Hi Everyone  I bought two iphones from costco recently under the Buy 2 P3 wherin I (current T-mobile customer) bought a new iphone 13 pro max and got my wife transferred to T-mobile. She has the other new iphone I bought. Both of us are on different family plans. I had confirmed from the mobile kiosk that there were only two condtions. I had to fullfil - buy two phones and get one new line in T-mobile that I did. However T-mobile is not honoring the promotion saying that the phones are not active. Both the phones are active and on T-mobile. I have provided all details including costco bill and IMEI numbers of both phones that are active on T-mobile. Anyone else facing the same issues and can suggest how do I get the rebate. 

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