Topics started by 2 hours on hold with 611

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2
2 hours on hold with 611Helper Level 1
posted in Troubleshooting

Arkadyan firmware 1.00.18 Breaks 5G!

 

9
P
1 year ago
2
2 hours on hold with 611Helper Level 1
posted in Gateways and devices

Every Issue We have had with TMHI

We do not play video games, so we were not concerned with the NAT issues that gamers have, so we thought based on the speeds we were getting with our 5g phones & with 5G tower in the parking lot behind our house we would give TMHI a shot.Our Spectrum rates had shot up again to $70 /mo 500 ultra after 1 year promo, so $50/mo guaranteed for life seemed like a great deal until.…1) While My Brother has the Nokia we were sent an Arkadyan.  Everything went well until less than a week on Service (Christmas Eve) our unit was updated to firmware 1.00.18. With this update we lost all 5g, dropped to b12 from b66 & WiFi devices kept going offline 2)With the Christmas Holiday & Bad weather back east it took a week to get another replacement. We requested the Nokia but was told they only replace like for like & Will only get another Arkadyan.  BTW, It took me over 2 hours on hold to get through to HI tech support (which is normal occurence)3)Less than a week later , this replacement

2
2
1 year ago
2
2 hours on hold with 611Helper Level 1
asked in Troubleshooting

Digits as VOIP Alternative to MagicJack not working! : Digits Call Transfer & Device Switch options don't work

I have posted here before regarding my Magic Jack worked for 1st 25 days on TMHI and then all of sudden all incoming calls , the caller can not hear us, while we can hear them.Many people here suggested using Digits as a virtual home phone for the family. I am however running into issues with digits !Any body here using digits app installed on multiple devices and can not use either the call transfer or switch device options either?  Have you ever been able to get them to work ? If you had issues and got them to work,  what did you perform to fix ?I have digits installed on 3 devices. I have a virtual line set up & active on all 3 devices. All 3 devices ring with an incoming call. If device A answers the call and the call is for Device B . They would try to either initiate a "transfer call" : which allows you to chose a phone number to transfer call or "switch device" which shows list of devices that have the digits with the line setup. In either case the call is put on hold &

0
2
1 year ago
2
2 hours on hold with 611Helper Level 1
asked in Coverage & Signal

Digits app: call tranfer & switch device don't work

Any body here using digits app installed on multiple devices and can not use either the call transfer or switch device options?   I have digits installed on 3 devices.  I have a virtual line set up & active on all 3 devices.  All 3 devices ring with an incoming call. If device A answers the call and the call is for Device B . They would try to either initiate a "transfer call" : which allows you to chose a phone number to transfer call or "switch device" which shows list of devices that have the digits with the line setup. In either case the call is put on hold & either action freezes and the switch or transfer is never completed.  If you manually take the call off of hold ....while the call shows still connected with time of call still counting...the caller can no longer here me nor can I hear the caller.....so basically the call is lost /in limbo etc.As anyone been able to get these features to work : transfer call to another # or switch device ?  How did you fix issue &

0
2
1 year ago
2
2 hours on hold with 611Helper Level 1
asked in Gateways and devices

MagicJack : Anybody able to open UDP ports 5060/5070 & Disable SIP ALG

Hello, Our Magic Jack will no longer work with T-Mobile Home Internet. It was working for 25 days and only after we ported our landline #  to Magic for $23.30 is the service no longer working fully.As of Yesterday Jan 17, Incoming calls can be heard on the Magic Jack users end, but the outbound  caller can not hear the Inbound Magic Jack at all.Out going calls from MagicJack are working with full duplex audio with both parties able to hear one another. I spoke with Magic Jack Technical support yesterday on two calls (1st call was disconnected). I spent over an hour  troubleshooting & trying to diagnose the problem.  The Rep had me do a firmware update to the device.He concluded that the issue is with the Internet Service Provider (T-Mobile Home Internet Fixed Wireless Broadband)  and that we need to disable SIP/ALG & Open UPD ports 5060-5070.  T-mobile Provides an Arkadyan gateway (Integrated Router /Modem). There is Zero options on the device to make the necessary changes ours

1
bocaboy2591
1 year ago
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