Question?Has anyone called the help desk and tried to get sent to Tier 2 on a trouble? I have been unable to get anyone to pass me on to someone who can help. I have called over 6+ times and no one will pass me to Tier 2 help desk.My issue: I turn on the internet early around 6am and the internet is dead. I do all the resets, unplugging and noting, zero Meg speed…. Then along 09:30 am or so the internet is back on, running 50M or so. In the afternoon it will get up to 150M or so. Also, about 2 or 3 times a week at 9 or 10 pm the internet will go dead like a switch. This looks like data priority to me…. Ok I am ok with that but not Zero speed.I will skip all the self-trouble shooting I have done but when I call the very nice help center you get the same troubleshooting list each time. Yes, I got a new gateway, Yes did multiple factory resets.The gateway reports no errors, good connection to tower, I have not had any drops, cutoffs, restarts noting.So, I have been pressing them as
Any Ideas? Internet goes out totally nearly every weekday in the time line of 05:30 to 10:00…give or take. So you would think this is because the tower is busy but when I call to see why, I am told each time the tower is not reporting being busy.When I got the service I was told you will have slow speeds (33m or so) during busy times but not zero speed…is this real or was I told wrong. Is this the real story , If the tower is busy it cut off the internet customers?When I call they are all over the trouble and try to figure it out so today when I called I asked point blank...”is this going to work” “should just turn in the gateway and move on?”I am told no and there is some problem we just have not found it yet. Please call back if you have any more problems. I have called so many time I have their troubling shooting check list memorized.Also new to the calls today Is they wanted me to get off the 5G and move to 2.4 GHZ. Seems odd??One more thing, I reported to them the Cellular
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