My Samsung S-22 Ultra will not receive “third party verification codes”. It appears this is an ongoing serious issue with T-Mobile. When I called, the T-Mobile rep told me I needed to use the T-Mobile app on my phone to connect to a chat with a rep who could then unblock my phone. Ok. Great. I have the app but have never signed on to it. GUESS WHAT? To set up the app, it wants to send a code to my phone and my phone will not even receive their own code. EXTREMELY frustrating. I cannot even access my bank via my phone. We need solution that does not in tale the customer having to waste HOURS of our valuable time over a code.
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