I have been a T-Mobile customer since 2014 until last November when I switched to another service provider. I really loved the service but I had no choice other than moving to another provider as there is no cell phone signals in my home. This is really a surprise that my phone is located in the same city where T-Mobile headquater is, Bellevue, Washington. My monthly payment was $100 for two lines, old One Plan, with one free third line. I received a final bill in January that surprised me a lot because prorated charge was a way more than I thought. My charge was for less than a week but I got charged $16 for two lines and $36 for free line. How can this be $36 for the free line? I talked to customer service a couple of times and my disaster began after an agent credited it back to my account. The agent took a shortcut instead of handling the issue properly to avoid hasstle. The agent told me to wait for check to be mailed as my account is closed. I trusted this and waited for a month
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