Please forward this complaint to the correct department. My son had issue with his cell phone and needed a new one while he was at college. After we struggled through the process and finally just ordered him a phone from T-Mobile online, I was informed all I needed to do was provide him full access to my account. I logged onto My T-Mobile and change his and all other users on my account access to full access. Today, another person on my account had issues with a phone. They went to T-Mobile store and were told they could not do anything because they were not an authorized user. Why can I not authorize a user on My T-Mobile? When I asked customer service, I was given a line about protecting my security. Here is the truth. Having a person call in and give information over a phone to a rep is not more secure than me using the internet. In fact, it is less because someone at your company now knows my business. I should be able to manage all aspect of my account through my T-Mobi
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