Contacted TM on 10/13/22, 10/19/22 and again today and have yet to be responded to. I'm attaching screenshots of my chat log to show I was asking for clarification on my monthly bill for 4 lines, of which only one line has hotspot added to it. Also included are TM's pricing for Magenta and Essentials. My average monthly bill is $275 with $64 of it is my handsets and $47 is insurance and taxes. This makes my four lines of service approximately $162 per month. I was told that I am getting the cheapest rate and that all four of my lines have the same coverages, even though they don't. Only one of my lines has hotspot, the other 3 do not. I'm getting the same rate but better features than the Essential plan because I have a retired discount is what I'm told. I asked what I needed to do to port my numbers and switch to another company and no response still. I've been with T-Mobile for nearly 10 years and have always had poor experiences with customer service, with proper charging on my b
I've been a T-Mobile business client for 8 years, I until I can have an unlimited number of lines because I have great credit, I'm on auto pay I have four active lines and NEVER had an upgrade. I pay nearly $300 a month of which $65 a month is on my EIP for devices. I just wasted 3 hours in a T-Mobile store looking to upgrade one of my lines. I'm told that I have good account standing, longevity with the company always pay my bill on time yet in order to get an upgrade I have to pay $600 plus dollars to walk out The door with a phone that cost $1,100. That is not an upgrade, I have a trade-in which they would give me $400 credit for which knocks the price of the device down to $700. So on a $700 phone they expect me to pay $600 And that is an upgrade?!?!? That's the best deal you can get with Tmobile when you've been with them for 8 years and never had an upgrade. T-Mobiles service has really gone downhill to say the least. I chose to leave with no phone upgrade and and now going
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.