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S20 5G errors and no service after OTA update this weekend

My new S20 5G received an OTA update this weekend and now I keep getting errors saying “com.android.phone keeps stopping” and I cannot send or receive calls or texts. I called Support, they walked me through clearing cache and data of the Phone app as well as SIM Toolkit - neither worked. We final...

Unable to unlock the eligible device

I had purchased Samsung S8 from T-Mobile. After paying off the amount device was unlocked and have been using with other carrier from last few months. I had to send the device back to Samsung to get it repaired. It came back with T-Mobile lock. I tried unlocking it using 'Device Unlock' app installe...

Cant view home cameras with T-Mobile iPhone but can with AT&T service.

I no longer can view my home cameras from my iphone when on cellular. It works fine on wifi but will not work on T-Mobile cellular service. To make this worse is I have a iPad with AT&T and that works fine with both wifi and on their cellular service. Cameras worked fine on iPhone until about 2...

Coverage problems after switching

So I recently switched my family over to T-Mobile from Verizon, we kept our Verizon phones and were told they would still work with T-Mobile network, now that we have switched over and we have the service, it’s horrible. Our phones always say no service and they always cut out on us and when we are...

Error 407

after an update yesterday I’m have this massage in my note 9 Samsung phone error 407 the firmware update could not be completed . please ty again later . over and over my phone almost new I used to be with sprint I paid off the phone and I switched to t mobile . I need help , and let you know I did...

Upgrade Support Charge?

Has anyone been charged or know what an "Upgrade Support Charge" is when buying a phone from a T-Mobile store? I was charged this fee of $20 when I recently bought a Galaxy S7. I will admit I should have looked more closely at the paperwork given to me AFTER everything was completed, but the rep c...

Still can't verify T-Mobile phone # with IRS.gov

Mobile # verification is the last identity step in signing up for an IRS.gov account to view your tax information. IRS.gov cannot verify my T-Mobile phone #. Based on previous threads from years ago:1) Yes, T-Mobile says short codes are turned on for my phone.2) No, I do not and have never had a pre...

"Difficulty access the Voicemail server" Android Visual Voicemail

For a few months now, the Visual Voicemail Android App on my Galaxy Note 8 has not worked. There are no voicemails listed even though I have voicemails (I have to call the voicemail listen) and when I hit 'Refresh' in the app, an error message appears briefly that says, "We're sorry, we are having...

One Plus 8 android 11 update ETA?

Does anyone have any information on when T-Mobile will release the android 11 update?

Why are updates on the OnePlus 6T being forced?

Twice now, that I've noticed, I've had my phone 'shut down' unprompted, only to reboot shortly thereafter, install a system update, and then resume, interrupting whatever task I was doing at the time. (The first time, I was replying to a message or on a voice call, I can't remember exactly, the seco...

Wi-Fi impacts ability to receive calls.

Hi T-Mobile, I have a Galaxy Note 5 running Android 7. I switched from Verizon. I have noticed that since I switched, occasionally calls go straight to Voicemail and I have no idea it happened until I receive the Voicemail alert, usually immediately after the voicemail has been left. This seems to...

Galaxy Note 10 Wi-Fi Calling Preferences Updated Automatically

I received the September security patch last night (N970U1UES4CTH1). When I’m at work, I have to use Wi-Fi calling to get texts or calls since I am on the ground floor where there’s no signal. I’ve never experienced any issues with this, however since this morning, I’ll randomly get a notification s...

India roaming

I have been traveling in India for a week. I've had roaMing with Vodaphone in Mumbai and Kolkata with no issues. Now in Assam I have no service at all. I've tried Manually connecting to all the carriers with no luck. Tech support was no help. My traveling companion has Vodaphone.In service with her...

LTE is super slow and not connecting!!!

Ever since last Thursday 03/25 the LTE signal just wouldn’t connect or is super slow. Prior to that the internet was good but since then doing basic like checking emails or sending messages would take forever or would fail due to connection issue. This issue is specifically in my office space and wh...

Text messages coming in as email addresses

Lately I have been receiving text messages from friends as email addresses. For example, a friend of mine (who I have their contact information saved in my Google account) texted me and it came up as *********@tmomail.net instead of as his name that I have him saved as in my Google contacts. This ha...

phone won't ring calls go straight to voice mail

My phone won't ring when calls are coming it goes straight to voice mail.

I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the

I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the phone even though UPS has proof of delivery. I los...

5G SIM: R15 or TM9263?

This T-Mobile webpage tells us that if the SIM in our 5G phone does not say “R15” in pink, we are to replace it with one that does so that we can get 5G SA. However, I’ve also seen it reported that this is nonsense and the SIM that came with the phone (probably marked “TM9263”) will work just fine....

WiFi calling charges -- misleading information, hidden billing.

I am currently in India and was using WiFi calling from T-Mobile phone to call my relatives here in India. I was always under the impression WiFi calling was free until I started getting alerts about high usage charges from T-Mobile. I was not able to find what will be the exact charges for WiFi c...

No Coverage on Vieques in Puerto Rico

i arrived on the island of Vieques in Puerto RI o 12 hours ago. There is NO T-Mobile coverage ANYWHERE on this island for the last year since the hurricane. Verizon, Sprint, and ATT all have coverage. I spent hours last night with T-Mobile support on Facebook troubleshooting the problem..They insis...

Linking T-Mobile account with Mint

Any idea how to link them? Mint is giving me this alert:T-Mobile blocks Mint from connecting with them.Let them know you'd like to be able to connect Mint.Thanks for any suggestions,PP

Band 12 with no data connectivity

I am having an issue where I'm showing 3-4 bars of lte connectivity on band 12 on my Pixel 3 XL, but I have no data connection. Voice and sms work great. I am at a family cabin and have had data work in the past, but not now. My wife's iPhone 11 works fine. If I put my SIM card in the iPhone 11 it w...

T-mobile sucks!

I have opened a business account which is much more expensive than what I need. And I have spent tons of hours in the store but failed to solve the issue. Then I switched to another store the staff told me my previous plan is much more expensive than what I really need. The billing information is al...

App Selector, where did this app come from?

I'm a metro customer and I noticed this app appear out of nowhere. I don't download apps so I was wondering is this a virus or did this app come included in some kind of update? The app is called App Selector. App detail says app installed from com.tmobile.pr.adapt and app version 3.10.7.0 My phone...

How do you message or chat with customer service online?

All the anserws say "call" or "use the app" well my phone is NOT working so how do I contact them for help? When I click the "Message us on T-Mobile" button i'm brought to this page HOW CAN I CALL IF MY PHONE IS NOT WORKING? Where is the link that I can send a message or chat with a live rep beside...

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