Unanswered questions

11375 Discussions

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Seth19First activity
asked in Accounts & Services

Spam Caller: +1 805 637 7243

This # has been leaving voice messages ever since I got my phone in 2018. Every time I shut down my phone then turn it back on it says that I have a new voice message from the same #. Then its says that voice mail was detected using SMS but I haven't even been able to set up my voice mail. So I Googled the # to see if anyone else was having this problem and I found that this # is from Santa Barbara and many people have had this issue just like me and most of them said that this # had something to do with T-Mobile. Then I heard that this # was a viruse or a hacker trying to get into your phone which almost gave me a heart attack. So if you could explain to me what this # really is then that would be great. 

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5 months ago
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rpclark1First activity
asked in Coverage & Signal

MLB.TV free offer for 2023 season?

Hello, I realize its early but is T-mobile going to offer MLB.TV for free for the 2023 season like they have done in previous years?I thought I had read somewhere that the agreement between T-mobile and MLB had ended but maybe that was for MLB network and not MLB.tv? 

38
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1 year ago
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Levicalhoun87First activity
asked in Coverage & Signal

Good signal/bars but no network connection many times daily

Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings

77
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1 month ago
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jtheissLearner
asked in Troubleshooting

5G home internet keeps dropping

I’m having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line.  I’ve had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network.  When I say “drop the network,” I mean to say it throws everything off of the Wifi that it’s broadcasting, and anything plugged in via ethernet says “no network found.  (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.)  Turning off the gateway and turning it back on resolves the issue, but doesn’t prevent it from happening again.  Whatever is happening doesn’t seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won’t just disconnect randomly.   To address this, T-mobile has so far run a

264
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1 month ago
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jmischlerswFirst activity
asked in Apple

Voicemails being "Deposited into text"

Our family recently transferred to T-mobile.  We all have iPhone 12 Max.  Since transferring to T-Mobile all of our voicemails we receive are also being “deposited” into our texts.I have searched the internet, T-mobile site, and this community trying my. best to find out how to stop this from happening.Does anyone know how to stop this.  It is filling up my phone storage!

34
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6 months ago
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DSH61First activity
asked in Troubleshooting

Travelling with my TMobile Home Internet device?

I travel a lot in the USA.  Next Month I will be living in a private home in another state.  This residence does not have internet service.  o, I’m wondering if I can bring my T-Mobile Home Internet device with me, and will it function in a location different from my regular reesidence?

14
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1 month ago
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doncarlos51First activity
asked in Android

phone won't ring calls go straight to voice mail

My phone won't ring when calls are coming it goes straight to voice mail.

44
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6 months ago
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J57littleFirst activity
asked in Coverage & Signal

VPN issues

All devices and home network are good. Signal strength is 2 bars (weak, but functional).  Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mobile Home Internet.  VPN worked just fine on the same computer using cable network. 

99
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2 months ago
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msteph1First activity
asked in Accounts & Services

I wanted to know how to check to balance to the virtual Prepaid Mastercard I received when I switched over to T Mobile

Virtual Prepaid Mastercard - how to check the balance of the card

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2 months ago
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jthrillFirst activity
asked in Troubleshooting

how to reduce ping / latency with 5g home internet

hey! I just got the service and the download and upload speed are working great.unfortunately, I'm not about to game anymore because of the latency / ping. the ping on my speed test usually reads about 50-60ms but once I'm in game it’s around 120 and has a lot of lag. I was wondering if there’s any way to reduce lag / latency? maybe connecting a high-speed gaming router? is that possible? does a 5ghz network help? thank you so much for any help!!!!

12
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6 months ago
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Ivan CFirst activity
asked in Gateways and devices

Turn off WiFi on T-Mobile Home Gateway

Is it possible to turn off WiFi on the T-Mobile Home Gateway, I would like to hook my wifi router and avoid having both WiFi active 

55
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5 months ago
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nartinoRookie
asked in Troubleshooting

Home Internet and wifi extender

Is there any reason I cannot use a wifi extender with my home internet service?

44
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1 year ago
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justrick1701Learner
asked in Troubleshooting

Windows laptop can't find T-Mobile Home Internet network... but all other devices can

Just set up my gateway… working fine for the most part, but it doesn’t appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.Any idea what would cause this? TIA!

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1 month ago
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childs23First activity
asked in Annual Streaming Offers

Free MLB.TV?

Does anyone know if T-Mobile is giving MLB.TV subscription for free again this year?

24
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2 years ago
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mexokreamFirst activity
asked in Troubleshooting

5G Home internet keeps dropping!

I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet stay connected to wifi, I've tried everything! Do I need to replace my gateway? Very frustrating. 

82
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3 months ago
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creilly28First activity
asked in Accounts & Services

Sprint customer getting strange calls

Has anyone been receiving calls from T-Mobile? The number is 844-319-1130. They say they're going to assist me to change over my Sprint account to T-Mobile.  Offer me a great deal but then start asking for my pin # and account info. When I say I'll wait yhey say I have to soon or my account could be canceled. They call every other day?

3
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1 year ago
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alm49erFirst activity
asked in Apple

Message Blocking activated but I can't undo it

When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active.  But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do not appear.  This only occurred after I purchased the new iPhone13.  Previous to that I have had no issue in sending texts to them.  I am able to send texts to my other contacts.  The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.

15
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13 hours ago
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Msheaffer97First activity
asked in Accounts & Services

Lost my phone, need new sim card to so i can keep my old number

I lost my phone and was hoping to have a new sim card sent to me so I can keep my old phone number. I'm currently on deployment in Poland, I plan on buying a phone here, and was hoping to have the sim card sent to me because I have heard that european tmobile stores wont be able to help me with the sim card here.

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syaoran
Pillar
1 year ago
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Alyssarenay1First activity
asked in Accounts & Services

SOLVED Not receiving text verifications/website verification codes?

I keep getting locked out of my apps because I can never verify with my phone number. I never get the text messages with codes, I can never make online appts to follow links because I never get the links. I have an IPhone and it’s completely updated.

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1 month ago
jlillard
jlillardHelper Level 1
asked in Troubleshooting

Home Internet Static IP

Is it possible to get a static IP with the 5G Home Internet service?  Normally I wouldn’t need it but since my connection dies at least once a week I get a new IP every time my modem reboots.  I work from home and whenever my IP changes I have to update some of my clients’ firewalls.

92
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9 months ago
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Dan MarquezFirst activity
asked in Troubleshooting

Mi Mifi Login

The links http://my.mifi (found on my M2000 hotspot) and http://my.mifi.com (found in a T-Mobile help response) don’t work at all.  How do I see the ACTUAL usage on my hotspot? What is the correct link?Thanks,Dan

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4 months ago
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CootjrFirst activity
asked in Troubleshooting

Suddenly slow home internet.

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?

63
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12 days ago
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VitruvianFirst activity
asked in Troubleshooting

Hulu Live

Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says: “T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement. This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'? 

43
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7 months ago
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Lovely BrookFirst activity
asked in Gateways and devices

How to handle lack of WPS button on new Home Internet Router

Hi, I got the new Home Internet Cylinder router.  Pretty simple setup but the speeds are good and the price is right.  I have a few devices I have always used WPS to connect.  Some extenders and some indoor cameras.  Can’t figure out how to do it now.  I do not see a WPS button.Am I missing something?  The interface is so simple but maybe it will get better with time.Thanks

13
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4 months ago
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Chenelle87First activity
asked in Accounts & Services

is there a way to remove a line from my plan?

I have 2 lines on my current plan and I was wondering if there's a way I can do this myself and if not then what do I need to do to get this taken care of and if it'll cost me anything to have it removed from the account. 

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6 months ago
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