Unanswered questions

11307 Discussions

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MJL135First activity
asked in Android

OVER ONE-HOUR ON HOLD WITH CS! WTF?

OVER ONE-HOUR ON HOLD WITH CS!? LOST ANOTHER CUSTOMER!

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6 months ago
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KmacFirst activity
asked in Accounts & Services

T-mibile Home interne

Joined up a little less then a month ago everything was good, 175MBPS  100MBPS up then the wall fell. 8 days of 0.67 up and 0.67 down with no end in sight, I have a ticket open should hear back tomorrow, just wanted to share I did a mobile run in the neighborhood checking speeds, nice to have a portable generator to plugin the 5688 T-mobile modem, it seems a 5 or 6 block area is affected 0.67 up and 0.67 down, sent the data sheet with location to support on Twitter, customer service has been empathetic to the problem ...there has to be a better way with this technology , and the way T-mobile works with there customers has to improve...communication needs to happen we RELY on this tech.

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6 months ago
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rekmor3241First activity
asked in Accounts & Services

Upgrade offer Go5G Plus Military not showing up

I’m attempting to upgrade my device on the website, but the only offer showing up is the $500 offer, not the $1000 offer based upon the trade in model/condition. Is there a way to upgrade online or will I need to do this on the phone/in-store?

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6 months ago
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MDSFirst activity
asked in Apple

phone only works on speaker

My iPhone only works on speaker for calls. Can’t even use headphones. 

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6 months ago
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PeteChFirst activity
asked in Other Devices

CellSpot setup with Comcast

I am trying to set up a T-Mobile CellSpot.  I have Comcast for my internet provider.  I am having trouble setting up the ports that need to be opened.  If you have a cellspot and are a comcast customer, how did you set up your Xfimity Modem?

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6 months ago
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TaLiTiLuFirst activity
asked in Apple

Switch to Go5G Plus Family Plan

We are a family of 6 on an old grandfathered in T-Mobile plan. We are considering switching to the Go5G plan.We can trade in up to 4 older phones to get new iPhones, correct? Once we are on the plan, can all 6 of us upgrade to new phones in 2 years, or only 4 of us? Can we expect an upgrade value of $1000 in 2 years if we trade in our 15 Pro models then? I was told we could not get the “get 3rd line free” that is offered right now when you switch, which deosn’t make sense to me. Customer rep is working on that. If we get that, the 3rd line is free going forward, right? Not just the first and/or second year, correct? Do you think the deal is a good one? Paying $255 per month, and being able to upgrade 6 phones every 2 years?

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6 months ago
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nyc_1Helper Level 1
asked in Device unlock

This device is not in our system. Unable to unlock for other carriers sim.

hi, need to tap your collective wisdoms.I have 3 iphone 12 pro, all from t-mobile, one of them was replaced by apple store, under warranty. Account in good standing, all 3 EIP finished on May 2023, i can unlock 2 of them, but the one that was replaced in the apple store is not showing up in T-Mobile database. It shows, STATUS UNKNOWN, Device is not in our system. About 3 weeks ago—my first call, the CS “forced” the imea to unlock in the system. I said “forced”, because the first time she inputted the number, she said the system would not accept it, then after 2 more tries, the system accepted it. Since then, after numerous calls with other CSs, T-force, conference calls with Applecare. T-mobile says that IMEA is fully unlocked, but the phone still shows SIM LOCKED in the status page of my account, after erasing the phone ddd 7+ times, with a sim in w/o a sim in. Applecare says the phone works, no hardware errors. The phone has been working over 1 year and half, since it was exchanged u

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6 months ago
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Jowanda1012First activity
asked in Other Devices

Cancel Mobile Hot Spot Service Only

I recently moved to a much more congested area in another state near a big city. I need to cancel my Mobile Hot spot because it seldom works without significant buffering or drop-outs. I also have T-Mobile cell phone service which works OK. How do I do this? I currently have a device balance of $119 which I’m willing to pay to simply cancel the subscription plan.Thanks for any help anyone can give...frustrated!

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6 months ago
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jthrillFirst activity
asked in Troubleshooting

how to reduce ping / latency with 5g home internet

hey! I just got the service and the download and upload speed are working great.unfortunately, I'm not about to game anymore because of the latency / ping. the ping on my speed test usually reads about 50-60ms but once I'm in game it’s around 120 and has a lot of lag. I was wondering if there’s any way to reduce lag / latency? maybe connecting a high-speed gaming router? is that possible? does a 5ghz network help? thank you so much for any help!!!!

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6 months ago
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GodzGalFirst activity
asked in Android

T-Mobile game charges

In my new samsung S8 tablet my games are being billed to T-Mobile. Where do I find my limit and charges? I cannot find anything on my t-mobile account!

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6 months ago
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GATarHeelFirst activity
asked in Coverage & Signal

Weak Signal despite TMO map of 5G

Seeing no place on T-Mobile website to convey this concern (other than a phone number) I’m taking to this forum.  We were with Sprint for +/-20years and had a great signal at our house.  Soon as it switched over to T-Mobile I’m having apps not working and a weak signal often of just one bar.  T-Mobile coverage map shows us in the dark majenta for 5G but that’s not happening on my iPhone13Pro (the newest at this time).Would prefer to not switch to AT&T but you may be forcing me to as they have a better signal.

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6 months ago
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DPBARTEEFirst activity
asked in Coverage & Signal

Sagemcom Router

Does it support UPnP or NAT-PMP? If so, where are the settings?

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6 months ago
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doncarlos51First activity
asked in Android

phone won't ring calls go straight to voice mail

My phone won't ring when calls are coming it goes straight to voice mail.

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6 months ago
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grip2himFirst activity
asked in Plans and Service

Why Everything Data+ and $10 Premium Data on the same plan

I’ve tried to research what Everything Data+ offers and compare with the $10 Premium Data for each line and I’m not finding a reason to have both. Correct me if I’m wrong but Everything Data+ for our family gives us 100GB data, then slowing to whatever. We barely use over 100GB, but with four lines, it happens - and yet we get notices, usually when we cross the 50GB threshold saying that our service may slow. That doesn’t jive with what’s advertised about Everything Data+. Is this how I was drawn in to tacking on the $10 Premium Data per line? I can’t even find what the Premium Data charge ensures for how long, or how much data is included. What’s up?

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6 months ago
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vetvietnam11bFirst activity
asked in Troubleshooting

customer service

Let me begin by asking what would my bill be as of today and any other fees if I were to leave T-Mobile as of today.  I am going to tell you my nightmare that began with my current contract. The phones and contract the first time we came to you folks were very nice the price, service, and equipment. But now that I think about it was because I was with ATT at the time and they wanted me to switch carriers. So when are contract came up I went to the chat and got information on your current plans. She explained what the plane included. And it wasThe Magenta military planTwo new iPhonesA third line for hot spotNetflix so two people could watchIncluded a part that allowed me to update our phones before our contract was done.And the charge would be $90.00 per monthWe would get 800.00 for each trade-in of our phones. I do not trade my phone because of a cracked screen, I asked her if the store would honor her prices she said they would Here is the nightmareWhen we got to the store I was told

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Community Manager
6 months ago
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DsammonsIIFirst activity
asked in Accounts & Services

T Mobile did not honor agreement

In March, I signed up for Magenta 55 + with two free phones. I was asked if I wanted to try home internet for a 15 day trial period. Long story short, this has been the worst experience I have ever had. They ended up sending me two home internet gateways and started charging me for both of them although I requested only 1. They also told me later that they couldn’t honor the free phone promotion even though I have a copy of a chat from one of their employees saying they were free. I was told that there wasn’t a promotion period. To date, I have made 15 calls, countless chats and visiting the store 4 times to no avail.

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6 months ago
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Heavymetal1212First activity
asked in Other Devices

T Mobile Gateway

Have been using for about a year w/o any problems. Lately, pausing, buffering more and more. Now I can sign in on any of my devices. Only my PC which is ethernet cabled.Any help will be appreciated greatly.Thank you in advance

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6 months ago
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Miss DebbieFirst activity
asked in Gateways and devices

Internet

Where on the TMobile internet app can I locate all the devices that were connected yesterday? I already clicked on "Devices" but since those devices are not connected at this moment, they are not showing.

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6 months ago
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Mark ShaverFirst activity
asked in Android

Digits Capitalize first letter when texting has stopped

DIGITS users . . .  it’s a minor thing, but a hassle: for the past 2-3 weeks, the feature that capitalizes the first letter of a sentence when texting has disappeared. The feature is called “sentence case” and it automatically capitalizes the first letter of a sentence plus proper nouns -- and it’s disappeared. The feature is still active in my SMS app and in Slack -- but has disappeared from DIGITSAnyone else having this issue?

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6 months ago
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gghFirst activity
asked in Accounts & Services

Using DIGITS via VM VirtualBox Emulated Android Device

Has anyone tried to use DIGITS on a emulated Android device? I am running VM VirtualBox. Within this I am running a virtual Android device. I installed the DIGITS app via Google Play. Curiously, if I run the app without maximizing the created window, it asks for my T-Mobile ID - I enter it, and then my password, and click the login button. The little whirly circle appears on the screen, suggesting the information is being processed. After a moment the whirly circle disappears, and the screen is unchanged. There is no error message printed on the screen - but it does seem something is not working right. I do have the virtual device’s wifi working fine, otherwise I would not have been able to download DIGITS from Google Play. The emulated android device only has wifi - there is of course no actually ability to access the cellular network - but that *should* be fine for running DIGITS, or so I am told. For some reason, however, if when starting on the app, I hold the mouse click for an ex

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usernameSet
6 months ago
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akash12120First activity
asked in Accounts & Services

message not sent

I can”t sent message.Show Error: message not sent

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usernameSet
6 months ago
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lakeside888First activity
asked in Coverage & Signal

device discrimination?

First off, T mobile is only going to be as good to you, as you are to them. Customer service at the brick & mortar stores and over the phone will give you all of the courtesy you give them, we are all human and deserve to be treated fairly. That said, I would like to ask T mobile or the community why there is a difference in how I use my data plan: I am 13 days into my cycle, and was notified I have used all of my high speed data on my hotspot, but I have not used any on my phone, so I still have 4 0r 5g high speed on that device (phone) !  I have been throttled down to 6 kbps speed, so when I use my phone to get my laptop on the internet, it is a slower connection, and my only option is to upgrade for $35 to the magenta 100 level-That costs an even $100.00 monthly.   My thoughts are that I never use my data on my phone, it is too small for me to see most of the time, and hurts my eyes after only a short time of trying no matter how I zoom and use the options to see the screen bett

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Pillar
6 months ago
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magenta10046767First activity
asked in International

I can't receive SMS messages from India

I can’t receive SMS from India.  I’ve an iPhone 14Pro.  My wife, with a iPhone 14Pro Max, is on the same plan and can receive them!  I have to think it’s not the phone model, but some setting..Any suggestions? 

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6 months ago
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mlucas4300First activity
asked in Plans and Services

Travel with 5G Internet - camping?

Can you take 5G internet with you camping and use it like at home?

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Pillar
6 months ago
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BarnsworthFirst activity
asked in Accounts & Services

Sprint App

So since I got my T-Mobile sim card and transferred to T-Mobile from Sprint my Sprint app no longer works.  It can’t identify me on the network.  So okay fine, I download the T-Mobile app, set up an account and so forth.  Try to log into the T-Mobile app and it says, “looks like you’re a Sprint customer” and sends me back to Sprint.So obviously I can’t check my usage, pay my bill, etc on the app and have to go to the web site itself.  Inconvenient to say the least.Anyone have a idea how to deal with this?  Your help is appreciated.

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Pillar
6 months ago
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