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LilDarkzyIIFirst activity

asked in Apple

iPhone 14 > iPhone 15 trade jn

I have an iPhone 14 and I want to trade in my phone for the iPhone 15. I still have payments to do because I got it in November 2022. Do I still have to pay it even when I have the new phone? After that is the iPhone 15 free? One more question is that if it’s free since I traded it in does it work for continuing models?

7 months ago

Lilschmitty82First activity

asked in SyncUP and IoT

Sync UP watch text notifications

I have texted my daughter and she says that if she doesn’t see it right away that there is no notification that she missed a text so she doesn’t know to text me back. How do I make sure she is seeing missed calls/texts on her Home Screen?

7 months ago

jeremy1017First activity

asked in Other Devices

UPnP issues

I was told this Wi-Fi would work really well for Xbox live. So far, I can’t get it to stop lagging. What are my options?

7 months ago

eroc631First activity

asked in Android

Google Drive Voice

Google Drive Voice assist has stopped working

7 months ago

Krayburn02First activity

asked in Apple

iphone

When are the older iPhones going to be on sale when the 15 finally goes on preorder Friday? It’s so odd I went in the T-Mobile website and was looking at the prices of the iPhone 14 and it had the original price crossed out and a new price which was a lot cheaper for what you would pay a month. Went to sign in my account and the prices are back to the original numbers. Which is higher… I like the lower set of number🤣does anyone know why it did that?

7 months ago

tttommytttFirst activity

asked in Android

no transmitted audio

phone doesnt transmit voice, but records voice in videos. no one can hear phone

7 months ago

TimdivesFirst activity

asked in Troubleshooting

5g Home Internet

Why is my 5g Home Internet so slow. When I first got it I was getting 300 to 400 mbps downloads. This morning I was lucky to get 73 mbps. Was told maintenance on the tower was the cause but today it’s even worse. I keep getting Gateway Bad ERROR. Is this because of too many people getting the system? I took it over to my sisters to see what was there and the same problem. Is it the Gateway (router) or some other problem?

7 months ago

DNVRBRNCOFANFirst activity

asked in SyncUP and IoT

T-Mobile SyncUP Kids watch - Powered on but total black/blank screen

So my kids watch is working in some respects. It’s on, I can press the button and touch screen is responsive to some of my swipe gestures. Also the App shows my sons watch location, I can make calls to it and it rings.However the screen is TOTALLY black. In this odd state I was able to power watch off, I pressed and held power button for a long time and I think another menu came up but I could not see it. A little while later the app advised me the watch powered off. I turned back on and no change, the watch powers back up BUT I still can’t see the screen.I THINK he might have turned the brightness ALL the way down rendering the screen completely black. Horrible design if that’s true because there’s no physical button or quick gesture that I know of to restore brightness. I think I’ll have to take the watch in but has anyone else had this issue? That’s the only logical explanation I have unless the display just gave up the ghost. But again I can hear a few things on certain swip

7 months ago

NSUAAFirst activity

asked in Billing

NSUAA

Yu are still cheating me and I am about to report you to the BBB. This is so wrong for a long time. You have been cheating me for a very long time. I am so disappointed.

7 months ago

chris_delRookie

asked in Troubleshooting

Text Filitering

The company I work for had text messages filtered about a year ago. We confirmed that we have everything correct with 10DLC and were not violating any rules or code of conduct. Our campaigns are proper 10DLC and had met the use case requirements with SBR campaign, Twilio needed to convert the NNID flag on the backend configuration to 10DLC to run our traffic over sanctioned channels. It appeared that the traffic was NOT routing over sanctioned 10DLC. It was running over consumer channels.This was all corrected and things improved dramatically. However, something happened starting on the 21st of this month where TMOBILE (and METRO by TMOBILE) started filtering about 50% of all of our messages again. Is anyone else experiencing this or would know why this filtering is happening again?

7 months ago

GympossibleFirst activity

asked in Device unlock

they cant find my phone in the system so they claim they cant unlock my phone. what can i do, who can actually help for carrier unlocking my iphone

I know that someone here can lead me the right direction but please do read this entire description of my frustrating situation before you copy and paste tmobiles carrier unlock policies.I've already been to multiple locations and called customer service everyday and everybody just kinda breadcrumbs me and doesn't really help (my guess cause I'm not actually buying anything and I wholehearted believe that)Anyways, i bought an iPhone 10 on a post-paid plan in 2018 and stopped paying for the phone halfway thru the 2 year contract and I never paid so they sold the balance to a third party collections agency (ERC). Yes I still have the original receipt and yes I paid the collections agency. And yes I'm 100% absolutely positive I bought the phone from tmobile and not some MVNO like "visible".But this is where it gets tricky, I paid the debt to ERC and have the letter from ERC sayimg that i paid it, it also has a reference number on that but the 1 store that ive been to says thats not proof

7 months ago

bezidejaFirst activity

asked in International

5G router connects to internet but won't provide internet - force to 4G?

I foolishly bought a 5G router from China - the specs are great and it seems to work, only it doesn’t like my T-mobile SIM. I bought an unlimited weekly 5G sim from HT.HR (part of T-mobile). When inserted into the router it connects to the network on 5G However my PC connected (via wifi or ethernet) will not get internet through this router.If I put in another SIM from a different mobile network, it does get internet OK on the PC.There are v few settings on this router but I’ve put in the APN, and every setting I can re. PAP/CHAP but nothing helps, and ht.hr and the router supplier are no help.Oh if I put this sim into a 4G mobile phone, it will connect and give me internet as a hotspot.My idea was to try to force the SIM/Router to use 4G instead of 5G, but no idea if I can or how to do it. Any ideas?

7 months ago

RickochetFirst activity

asked in Plans and Service

Bait and switch pricing

7 months ago

Moody2015First activity

asked in Troubleshooting

home internet

Why is my home internet very slow with downloading and uploading for Playstation.

7 months ago

Joe7538First activity

asked in International

Franklin T10 Hotspot use it in Japan

Can I use it in Japan?

7 months ago

ljs22First activity

asked in Other Devices

Can I use an outlet surge protector with the KVD 21 modem?

I believe I read that you need to plug the modem directly into an outlet, but can the outlet itself have a surge protector? Thanks.

7 months ago

DDave89First activity

asked in Apple

@tmomail.net not working

I’ve been sending to a plain/text email to my SMS via number@tmomail.net everyday for years, and it has stopped working the last couple of weeks. My email server replies with this: The following address failed: ###########@tmomail.net: multiple delivery attempts failed A few messages have gone through, but most of them fail. I’ve tried sending from different email accounts and they all fail. Seems like Tmobile’s server is down. Are there any workarounds?

7 months ago

Ora.dennis1031First activity

asked in Other Devices

Project 10 million problem

I can’t find the paper on how to log in to the website to check the messages and all from the T-Mobile hotspot device or even what the website for it is. Does anyone have the website for me to access it?

7 months ago

surethingFirst activity

asked in Accounts & Services

australia and new zealand with samsung A42 and A50

With A42 and A50 samsumg phones can I get free text, tethering, and pay for phone calls? Plan is maxima55+.If I try to get pass add-on, site says these phones are not covered.

7 months ago

JFWFirst activity

asked in Accounts & Services

Online Security

Based on the news T Mobile got “hacked” the company should provide free of charge “online security options i.e. McAfee, Norton, etc. Management is downplaying the “info” that was “hacked” however it does not change the fact their security system was breached and they owe their customers “online security” options (at no charge).

7 months ago

darFirst activity

asked in SyncUP and IoT

syncUp Tracker

has anyone have this plugged in to a power bank to extend battery life?

7 months ago

dmalhotraRookie

asked in T-Mobile Money

Refund of T-mobile money account balance

I had a T-mobile money account that was closed in 2015 and I never received a refund of my balance. I have contacted customer support several time over the years and they have not been able to help me. They are unable to locate my closed account. Can you refer me to someone who can help me?Thank you.

7 months ago

anuj9122First activity

asked in Device unlock

Inseego MiFi m2000

Hi I want to change operator of my inseego m2000. but when i insert sim its show invalid sim. So how to use another operator sim card?Thanks.

7 months ago

AleksanderFirst activity

asked in Android

pixel 7

I have phone 20 days Charging problems

7 months ago

china state illFirst activity

asked in Device unlock

carrier unlock device pixel 6 pro

PleaseHelp with unlock. I purchase my pixel 6 pro in russia. Cant use my device with local carrier, cause "ur sim unread, use device unlock etc."imei 359595401724501

7 months ago

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