Unanswered questions

11310 Discussions

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magenta2738723Helper Level 1
asked in T-Mobile Tuesdays

Starz T-Mobile Tuesday fake trial???

Has anyone else noticed that the Starz T-Mobile Tuesday 4-month trial for $1.99/month isn’t working out that way? The trial was supposed to be “$1.99 a month for 4 months, starting Jun 26, 2023,” but Apple sent a “subscription renewal” email message stating, “Starting Aug 26, 2023, your subscription automatically renews for $8.99/month.” in the very same email message is this: “$1.99 a month for 4 months, starting Jul 26, 2023” When I asked Starz about the error, they pointed me to Apple and Apple support (so far) refuses to acknowledge the contradictions in the renewal email message! So…does T-Mobile have any responsibility here? After all, the original trial confirmation and renewal emails both contain “STARZ® Monthly (T-Mobile)” 

1
M
7 months ago
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GMWFirst activity
asked in Troubleshooting

Update error message

A software update was done this morning.  Now getting this error message: The firmware update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error: Session Aborted (7)

1
copz1998
7 months ago
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delaraaFirst activity
asked in Android

purchased open line phone to other shop.. do i need to register it to tmobile

purchased open line phone to other shop.. do i need to register it to tmobile?

2
gramps28
Pillar
7 months ago
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DLCrouchFirst activity
asked in Coverage & Signal

Home Internet outage notification and tracking

my home internet service was out for several hours on 20 Aug. is there any method of notifying TMobile and tracking outages?

0
D
7 months ago
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JAEICFirst activity
asked in Android

Still don't my account active

I spent 17 hours on the phone to start service.Finally got everything don around 10:30pm Wed.My phone sat on T-Mobiles dock until last night,  I just want to pick it up at the store.  ID was stolen so they won’t give it to me.  Have a DMV Appt for  net Thursday.  Doesn’t help today.  Any way around this?

1
F
Pillar
7 months ago
T
theworst136First activity
asked in Accounts & Services

Tmobile will not answer my calls

After I upgraded my phone last November with promo to receive 800$ credit My bill has not been the same since. Tmobile took my phone entered me into a contract I did not approve of nor did I sign or initial. I have visit stores, numerous calls to customer service with very little help. My recent call I got a tech that use to be in billing, he figured it out and it seemed correct. All of the sudden I get a bill where my phone jumped $15 my home wifi jumped $20 this is per month, my wifi was billed 2 times @ $55  I have not been able to connect with customer service since. I have records of calls placed and holding well over 1.5 hours each call without speaking to anyone. I’m currently on hold 48:52 minutes.Only way to get them to answer is request a new phone, then ‘sales’ transfers me to the same on hold nightmare.I see this everywhere online and currently looking for a class action to join!

1
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Pillar
7 months ago
U
US_MAN2005First activity
asked in Android

Group Text in T-Mobile Message app?

How do you setup a group text in T-Moble Message app?

2
F
Pillar
7 months ago
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FishyFingazFirst activity
asked in Other Devices

Paired Device

Hi my iPhone is broken but call details and usage shows incoming and outgoing messages to my wife’s I watch phone number. Also It looks like a Samsung watch was activated on my account around same time. The Samsung watch is my sons but was never used 

1
gramps28
Pillar
7 months ago
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ZapbygeoFirst activity
asked in Apple

costco member benefits

I am wondering why I was told that I didn’t get my benefits (prepaid Mastercard) when I switched over to T-Mobile and purchased two new IPhones at Costco, because I tried to submit my promotion code too early? So now I’v lost out on $600. Is there anyone that knows how to remedy this?

0
Z
7 months ago
J
jaybo234Rookie
asked in Accounts & Services

SO STUPID! AFTER SETTING UP GOOGLE AUTHENTICATOR THEY STILL OFFER SMS OPTION!

For added security from SIM swappingI set up Google authentication on my account for the express purpose so that no one could log in with an SMS code yet you still give that as an option which defeats the entire purpose of setting up Google authentification! This makes absolutely no sense. How can I turn off the option to sign in with sms? so even after setting up Authenticator they give three options to sign in: SMS face ID Authenticator so of course it still leaves me vulnerable  to someone Sim swapping if they can log in with my SMS. come on T-Mobile wake up!

0
J
7 months ago
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ipconfig snifferFirst activity
asked in Gateways and devices

5G wireless modem password

how can i disable wireless modem password there is no option for this. well really there is but i would have to hack into the wireless modem and tinker with the command lines but i dont want to break any rules.

0
I
7 months ago
S
Samiam6821First activity
asked in Plans and Service

accidentally purchased top up card

I purchased two 100 dollar top up cards from dollar general and didn’t realize they were for prepaid. What are my options???

1
gramps28
Pillar
7 months ago
L
lakisatvFirst activity
asked in International

International Access/Coverage

My father just got to Greece and his cell phone did not have any access.  We bought the international access pass, and his account shows it, but is there anything that needs to be done with his phone settings? (He has an iphone)  Does Data Roaming need to be on?  Did his Sim Card IMEI# need to be added to T-Mobile’s system to have it?  Thank you

1
drnewcomb
Pillar
7 months ago
L
LloydD420First activity
asked in Android

i keep getting spam calls and dangerous calls. I

I keep getting spam calls and threatening calls. I need my phone number changed. But for the past 2 and a half weeks, no one has answered the phone whenever I've called for an expert  

0
L
7 months ago
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FootfixerhjFirst activity
asked in Apple

Problem with I 14 phone and Vonage

I have the T Mobile 5G wifi box and a land line through Vonage…If I call the Vonage number at home from  my I Phone, the cell phone doesn’t register that the land line is ringing although the home base unit is ringing through  the Vonage line.  If I call I phone to I phone, my cell phone screen registers that the other phone is ringing…frustrated…and ideas

0
F
7 months ago
A
AmeerFirst activity
asked in Accounts & Services

iPhone Upgrade

Right now I have the essential plan can I switch to go5gplus for 1 month just to trade in my iPhone XR for $800 and get the iPhone 14 and switch back to essential plan?

2
gramps28
Pillar
7 months ago
J
JessieDAccountFirst activity
asked in SyncUP and IoT

2 Phones w Physical Sim Cards? ESim

Lost IPhone 11 but found it after I did a trade in for Motorola 2022 so now there are 2 physical SIM cards but one is fully activated for Motorola and one semi working for my IPhone but both have the same number? I would like to have iPhone set up for esim and erase/reuse the iPhone original physical SIM card and don't touch/keep my number and physical SIM card the same for my Motorola?  note: iPhone no longer can text normally or set up wifi-calling and fully paid off but I wanted a safer 2nd new phone number unrelated/incomnected to my Motorola and current phone number 

1
gramps28
Pillar
7 months ago
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NJBluesFirst activity
asked in Android

Recovery for old voicemail

6 months into the pandemic my employer left me a threatening message I would like to recover if possible.  The state has denied my unemployment status and is demanding I pay back over $24,000!  I would like to use the voicemail to show I was threatened.  Any ideas?  Or is the voicemail forever gone?

2
N
7 months ago
J
JeeFirst activity
asked in Accounts & Services

Even if, I close the 5G Home internet service, you charged a certain small bill

Even if, I closed the 5G Home internet service, you charged a certain small bill. I closed the service July 21st. 

1
B
7 months ago
H
HouseofdoubtFirst activity
asked in Devices and orders

Types of Payment accepted when upgrading device

Im eligible for a phone upgrade; once i get to the payment section (i chose to make monthly payments on the phone) it wouldnt accept my card…. Can someone tell me any and all forms of payment they accept?

0
H
7 months ago
A
alidoomLearner
asked in Device unlock

Device Unlock

Hello, I have another small problem, my device is now eligible for unlocking, but now I'm abroad, I don't have a T-Mobile network, and whenever I try on another network, this is what I see 

1
syaoran
Pillar
7 months ago
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wojoFirst activity
asked in Coverage & Signal

4G LTE CellSpot v2 not connecting

T-Mobile CellSpot v2 received yesterday.When first connected: Power blinking green, Internet solid green, Status blinking orange After couple hours the CellSpot rebooted itself and changed to: Power blinking green, Internet blinking orangeUDP ports 123, 500 and 4500 verified open through Test-NetConnection command, but additionally:Forwarded these ports to CellSpot, rebooted CellSpot, no change in behavior Placed CellSpot in DMZ, rebooted CellSpot, no change in behaviorDisconnected everything else from the router, rebooted the router and connected the CellSpot to the router as the only Ethernet device, powered up, again no change in behaviorFactory reset the CellSpot, the whole process repeated itself from “When first connected”I am at loss here. Is it possible that the CellSpot they send me is not authorized on T-Mobile core network? Is there a way to get to the Tech Support knowledgeable enoght to check that without waiting an hor on the phone and being transferred 3 times from agent

15
E
7 months ago
O
OLDWAYSRookie
asked in Troubleshooting

Massive fluctuation of internet speed

Our home internet fluctuates from  0.44mbps to 200+mbps . This is an example of a good day. The fluctuations are steadily getting worse. I my opinion T-Mobile has oversold there ability to supply a steady internet signal. T-Mobile just keeps say it congestion which seems to me the same thing I am saying, they have more customers than they can supply internet to. Plus there's no rhyme or reason to the fluctuation.Is anything being done to fix this or do I need to move on to a different way of getting the internet. What we have now is almost useless.

7
F
7 months ago
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lcheliniFirst activity
asked in Gateways and devices

Whitelisting URLs on my Gateway

Hi! I have a smart wifi scale. It works perfectly if I have my own router. It never works on company-provided modem/router combo devices. The info I was given by the manufacturer is that I need to whitelist 2 URLs on my gateway to set it up then I believe the scale will talk only to my phone over my local network. How can I do that? I see no such settings in the TMo internet app, FAQs, etc. Almost all of the whitelisting posts deal on this forum are issues with VPNs, email-to-text or sending business-related SMS messages. I just want my scale to work again. Thanks!

1
copz1998
7 months ago
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HalinaFirst activity
asked in Apple

why can’t I see my usage on tmobile

Over a month, there’s been a bug on “your usage” details that is unable to process the request. The issue was resolved last year but it appears it has came back.what can I do to resolve this?

0
H
7 months ago
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