Unanswered questions

11309 Discussions

J
JimDFirst activity
asked in Android

Visual Voicemail

Can I transfer messages on visual Voicemail from one phone to another?

0
J
8 months ago
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ThisCompanyOsTheWorstFirst activity
asked in Accounts & Services

What is this channe to my account and who put it there?

This is in my account activity: New feature addedBlock Multiple Device Usage was added to your line xxx-xxx-xxxx via Store Representative on 07/25/2023 at 12:58 PM. This change will be effective 07/25/2023. You will be billed $0.00 per month plus taxes and fees for this feature. Who did it, why did they do it, how will it affect my account and, best of all, I have not been in a T-Mobile store in years. 

1
F
Pillar
8 months ago
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LuischamorroqweqweFirst activity
asked in Accounts & Services

bill

Is there any way that I can be sent or can I get the invoice for a prepaid number? because i lost that invoice and i need it urgently.

1
syaoran
Pillar
8 months ago
T
The_GeretyFirst activity
asked in Plans and Services

Limitations of the Service

I am currently with Fios and have their Gig Connection but never reach those speeds due to my home WIFI system being a few years old but still pull 200 MBPS.My question is can I connect T-Mobile’s system to my home Wifi? As my house is older made of solid stone and brick so a traditional one station broadcasting will not work due to the thickness of my walls.As well, are there any data limits? We watch a lot of streaming and for work I move around large files to and from my office server. I do not want to be working and then slowed down.

1
N
8 months ago
W
Wounded KneeFirst activity
asked in Gateways and devices

Home Internet - I do not recognize a device on my network

In the TMobile Home Internet app, under “Devices”, I recognize all of my devices EXCEPT one — the list includes a mystery device with its IP address and its MAC address.This mystery device is currently shown as being offline.I changed my network password during initial setup (two days ago), and I believe my network is secure.Does TMobile connect something to my network? Does the app assign new IP and MAC addresses each time a device connects to the network, and maybe the app is displaying information from when a device was previously connected by me? Is there any easy way for me to determine what this mystery device is?Thanks.  

11
N
8 months ago
C
Coyotex21Rookie
asked in Troubleshooting

Browser loading speed has slowed since I get TMO Home Internet and don't know why.

Ever since I switched to TMO, my browser loading speed are slow. Most of the time, when I opened up a new window, I takes a good 5-10 seconds to load the page. Also, when I scroll down a page (like facebook) it lags and freezes as well. The internet speeds are great! I'm consistently at 100mps download and 50+ up, which I'm very happy about! But that slow browser thing has me baffled. Any ideas?It’s the same with Chrome, Firefox, Edge.It’s not site specific. It happens with all sites, all the time.It’s only on my home desktop PC.Any help with this would be much appreciated. 

11
iTinkeralot
Pillar
8 months ago
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LynetteJCadyFirst activity
asked in Coverage & Signal

Why Phone Bill Increase from $63 to $70

Why did my phone bill increase from $63 per month to $70 per month? This is a $7 per month increase that I cannot afford.  I was receiving a senior citizen discount, and I would like to know why T-Mobile took that away from me. Also, with T-Mobile I only get ONE BAR and I had NO SERVICE while in Rochester NY from June 10 through June 24.

2
syaoran
Pillar
8 months ago
R
ry808guyFirst activity
asked in Accounts & Services

disaster assistance

does Tmobile have any disaster assistance?? i live on maui and all though i didn't lose everything like the people in Lahaina did but i lost all my income for the foreseeable future.  do they do anything for people in a disaster zone?? i ask this for my community 🤙 

0
R
8 months ago
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Rickie778First activity
asked in Coverage & Signal

hotspot not working after even buying 30 GB

Hi I used my iPad as hotspot until it reached 5GB. Then I paid $50 and purchased 15GB. It is still not working but plan shows it is active and 30 day clock is already kicking 

0
R
8 months ago
M
Majik515First activity
asked in Apple

Voicemail

How do I turn voicemail off completely on my iPhone I don’t want it

0
M
8 months ago
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Grandma MaryFirst activity
asked in Gateways and devices

smart bulbs

Are there any wifi bulbs that work with T Mobile wireless internet besides the Hue lights?  I have 3-4 different kinds but the only ones working since I switched over to T Mobile wifi are the hue lights?

1
N
8 months ago
A
AMMartFirst activity
asked in Android

Issues with Messenger - Default App

Ever since I got this REVVL 6 Version 13 May of 2023, MESSENGER keeps shutting down even though I have set it as SMS and as my default app for messaging. 

1
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Pillar
8 months ago
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VERY concerned customerRookie
asked in Accounts & Services

AAA promotion is not fror regular TMobile customers?

All I get when I use the link is for either Sprint or Tmobile for Business - the offer is not good for personal T Mobile account holders?  These promotions sound good - but the amount of time to get them to work?  Not Good!

0
V
8 months ago
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ogoose3First activity
asked in Coverage & Signal

Equipment turn in

How do I get Tmobile to correct my bill.  I handed in the tower in May and still get billed and late charges.  I have call customer service said they were taking of a zero balancing out.  Sent information via mail showing the equipment hand in at the store.  Shows on my account. Spent an hour on the phone with rep saying he would get this taken care of but still received bill show balance.  Please help!  Shouldn’t be this complicated 

0
O
8 months ago
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magenta9592280First activity
asked in Accounts & Services

Adding phone protection without my authorization

Please advise on who I need to speak with to get the remaining amount of money that I paid for phone protection service that I did not authorize.    The branch in Palos Heights Illinois added it without my permission.T Mobile is getting away with unethical pratice due to paperless billing an autopayment processes. I talked to customer service, and he refunded 3 of 24 months.   I understand that I am supposed to be watching this, but it should NEVER have automatically started.   A Gatcha tactic, very unethical.    

1
F
Pillar
8 months ago
S
Simon10First activity
asked in Billing

Customer Service

I have had the worst customer service phone calls the past couple months I've ever had in my life with Tmobile. As a 20 year Sprint customer on a fixed $80 a month plan I called to add more unlimited hotspot data and without my authorization the rep changed my Sprint plan to a Tmobile plan that was 25% more for the same services. I called and explained my situation wanted them to revert back to my Sprint plan and they said the couldn't do that but as a goodwill gesture they would give me the Tmobile plan for $75 per month and free 2 screen Netflix. The rep assured me they would call in 30 days once I received my new statement to confirm the $75 per month. Never got the call but did get my statement which is now $100. Call CS AGAIN and a different rep basically called me a liar and said the new Tmobile plan was $75 for only one line. Now after having 2 lines for almost 20 years why would I ever agree to that? The extra $25 they said was for the 2nd line. Again I was happy with my $80 pe

0
S
8 months ago
J
jobibbileFirst activity
asked in Accounts & Services

email to sms not working from @tmomail.net and @messaging.sprintpcs.com

Hello, My organization ocasionally uses email to SMS to send notifications to our customers. For the past few weeks our email-to-sms messages are not reaching clients. I have done testing on our side and the mail logs indicate that the email are sent to the tmobile server successfully without a block or a bounce back. but never reach the customer. This is leading me to believe that our domain may be getting filtered somewhere further down the line possibly?Please if someone from the Tmobile engineering department can take a look at this, and please let me know any information you may need to troubleshoot.Not sure what the correct avenue of contact is in this case, I was advised by phone support to post here. Please let me know. Thanks

2
J
8 months ago
A
atexasmarineFirst activity
asked in Coverage & Signal

When will you fix the problem?

I have trouble with dropped calls at home. When I contacted T-Mobile about it, they suggested a new sim card would do the trick. The new sim card did not do the trick. They next suggested I get a new phone, since my phone is about 6 years old. So I got a new phone. I still had the same trouble with dropped calls from home. So I called and discussed it with them and they informed me that there was a known issue in my area that was being worked on. They refused to take the phone back, of course. And as of this date, I still have trouble with dropped calls from home. My question for T-Mobile is, do you want me to go to a different service, or are you going to fix the problem? I’m already plenty angry about buying a new phone when you knew there was an issue in my area. When will the repairs be fixed so I can make and receive calls from home without constantly having them drop?

2
A
8 months ago
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Tahir iminFirst activity
asked in Coverage & Signal

T-mobile does not deserve my 70 Dollars. I never recommend

I live in the heart of Washington DC. I have been using T-mobile for years now.I pay 70 Dollars a month.Honestly,You dont deserve it.Your speed is so much worse.It is so slow, even no internet.If There is one thing I can wish for T-mobile, It is just learn some basic technology from China.You are 10 years behind from China in terms of internet speed and cover.why don’t use learn and improve youself?I am on my way to cancel my service here in T-Mobile.T-Mobile, You are 3rd world tech.

2
gramps28
Pillar
8 months ago
S
Serhii KovaliukFirst activity
asked in Accounts & Services

I changed from prepaid to postpaid with saving the number and cannot add the number to the profile

Good afternoon . I had a prepaid phone number, then I switched to postpaid with the previous number. When I want to enter the tmobile application, it says that I entered the wrong phone number, but I entered exactly the same one. Calls and internet work.

0
S
8 months ago
S
sardinawFirst activity
asked in Gateways and devices

5G internet

Good morning.  I just set up my 5G internet service yesterday and am testing it out versus Comcast Business.  My question is if I lose power is there some kind of battery backup system you all have that I could remain online?  I use this for business. 

1
copz1998
8 months ago
T
The LionFirst activity
asked in Plans, Features, and Billing

Terrible Customer Service After 17 Years

I have been with T-mobile for seventeen years. In the beginning the customer service was acceptable, then a couple of years ago I thought the customer service was the best I was getting from any business I deal with. I always spoke on the phone to someone located in the state where I live. But the service is terrible now. Like almost all customer service departments it is located in the Philippines  or some other foreign land and I can’t communicate with most of the agents. I don.t understand what they are saying and they don’t understand me. For a couple of weeks now I have been trying to trade in my phone. TM says I can trade in for free. But every time I  talk to an agent they e-mail me a contract to sign that says I will be billed payments for 24 months but they won’t put anything in writing for me saying that they will give me credit for the same amount for 24 months. They expect me to put it in writing that I will pay them but they also expect me to trust them that they will cred

0
T
8 months ago
J
JhudspethFirst activity
asked in Accounts & Services

Assurant says I returned the wrong device

Back in June I got a replacement for one of my lines. I had the new phone activated and returned my old device in the provided packaging. A few days ago I receive a text that my bill is posted and it's 900$!!! Turns out I have a charge for over $600 for a non returned device fee. When I call assurant they tell me the device I returned is not the device they were expecting. They told me that the IMEI number is one digit off!! This has to be some sort of clerical error whenever I call tmobile they connect me to assurant and they are of no help at all.. can anyone offer any advice as to how I can get this charge removed this is so unfair.. I am thinking of contacting a lawyer I would rather my pay my hard earned money to a lawyer than pay for something that I returned..

1
gramps28
Pillar
8 months ago
R
RosantoroFirst activity
asked in Billing

Problems to visualize bill

I have being trying to access my bill for 2 months and I can`t. I have tried via website, mobile app and doesn`t work. It keeps loading but never appear the bill. Anyone else having the same problem? I tried to call customer care, try to solve on the chat and tried even on a store and nobody could help me.  Unbelievable and unacceptable that I can`t see what I am paying for. I expected more from T-mobile 

3
A
8 months ago
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punamanFirst activity
asked in Accounts & Services

No longer customer but got email "T-Mobile Notification: Equipment Modified"

I haven’t been a customer for like 2+ years now, but I got this email: I called the number and someone answered but pretended to not speak English, the number is from the same town I used to live in. I called billing and they could find no account associated with my email, or my last name and last for digits of social. I can’t login to my account anymore because I don’t have any phones associated with T-mobile anymore.  I am worried my identity has been stolen or something and I would like some answers, please! T-Mobile Notification: Equipment Modified   Dear Customer, Equipment has been modified for device # *censored* The imsi has been changed from # *Censored* to # *censored* .   Sincerely, T-Mobile Customer Service   This is an automated e-mail. Please do not reply. If you have questions regarding your T-Mobile service, please give us a call at 1-800-937-8997.

1
P
8 months ago
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