Unanswered questions

11349 Discussions

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tmisrunbyabonafFirst activity
asked in Accounts & Services

The Purpose of the Behavior of T Mobile Customer Service Agents

Their sole purpose is to strongly discourage anyone from ever calling them in the first place.  They can get away with this because there isn’t much competition as there is just a cartel of a few big carriers.  The people you talk to sound like they are working in a prison and if you’d be surprised by that then you haven’t been paying attention. 

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8 months ago
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SpoiledDog23First activity
asked in Plans and Services

KVD21 arc.

I just received my KVD21 Home internet. And I have no idea what I'm doing. How do I get an Internet Line Number? The device connects, but I have no internet connection. Please help. I work from home and have been down for 3 days due to switching Internet providers. Please help me get back in the game! Thanks in Advance!

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8 months ago
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cjnjonFirst activity
asked in Coverage & Signal

No service.

My service is not working, and can only chat online?  Cannot find a way to do on line chat? 

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Pillar
8 months ago
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dizozzaFirst activity
asked in Plans and Service

How do I receive a fax?

I call voice mail, it says I have a fax message, it requests a fax number, then says the service is not available.   

0
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8 months ago
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rothdrFirst activity
asked in Coverage & Signal

iphone stuck in SOS mode

iphone stuck in SOS mode. Tried all ways learn from u tube. none of them works.

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8 months ago
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Hallettjb1First activity
asked in Plans and Service

Status of our debit cards?

We signed up for T-mobile service 3 months ago. How can I check the status of the debit cards that we were promised? 

0
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8 months ago
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Baseballmom94First activity
asked in Accounts & Services

Family Account: Can not View All Lines & Devices

Since switching from Sprint to TMobile, I can not see all 4 lines and devices on my family plan on the Account page.  I can only see my personal line.How can I view and manage all lines and devices on the same plan on the Account page?

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8 months ago
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jofst3First activity
asked in Android

Gmail to SMS requires download on android that doesn't do anything

When sending to myphone#@tmomail.net , on android I get a message that requires and download and I don’t see any content. How can this be fixed?

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8 months ago
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jasper dogFirst activity
asked in Plans and Services

Internet Avail

What is the true story about the delay to get 5g home internet. I live in Las Vegas / Henderson NVI have been waiting for over a year. Is it worth waiting for. I see lots of people are not happy with the service.

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8 months ago
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mesFirst activity
asked in Accounts & Services

Not getting verification texts

i am not getting verification texts from various institutions

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syaoran
Pillar
8 months ago
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LogisticsjoeFirst activity
asked in T-Mobile.com Account

Auto pay discount

Since T Mobil de idea to drop credit cards from auto pay (which was an odd thing to do in my.opinion) I went amd started a separate bank account just for this bill. That was done due to them being hacked. To protect my 75 bucks a month and limit my risk.So...why does the app continue to look like I will be charged 85? Can someone fix this?

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gramps28
Pillar
8 months ago
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Russell96First activity
asked in Gateways and devices

KVD21 no 802.11ax

I recently installed a KVD21 provided by t-mobile. T-mobile’s website shows that this unit can support, “ Dual Band Wi-Fi 6 (802.11ax) with 4x4MIMO”. I’ve been able to get 802.11n and 802.11ac but not 802.11ax. I’ve looked through the setting on both the app and via my PC browser but T-mobile appears to have things locked down pretty tight.Is there an option that needs turned on? Has anyone else experienced this? If so, did you find a solution? Thank you all for your time!

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8 months ago
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Charlie03First activity
asked in Plans and Services

Complaint about Autopay CC vs Debit

This missive is just to let you know how poor of a decision it was to require a debit card for autopay.  I did not even have a debit card.  Well, now I have one for the first time in my decades long credit card usage and I am highly irritated. I was going to expand my T-Mobile portfolio but I am halting this transition from Verizon. Much ill will is flowing to T-Mobile now. Too bad.

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8 months ago
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survivor56First activity
asked in Coverage & Signal

Wyze security cameras not connecting to T-Mobile internet

I have several Wyze cameras and have not been able to get them to connect to the T-Mobile Gateway.I have tried the suggestions that others have mentioned, still no luck. I would appreciate any help, thanks!

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Pillar
8 months ago
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Eric TerrellFirst activity
asked in Troubleshooting

How to use High-Speed Internet Gateway with Existing Router

I just got a T-Mobile High-Speed Internet Gateway and am trying out the ISP service. So far I’m very impressed with it.I have the cylindrical device (5G21-12W-A).I’ve read that it’s possible to use this device with an existing router. Can anyone point me to instructions for doing so?I want to do this as my router (NETGEAR Nighthawk Pro Gaming XR500 Wi-Fi Router) allows me to use an external USB hard drive as a NAS, which is very convenient.

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8 months ago
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Aruba1GirlFirst activity
asked in Accounts & Services

Debit refund card

I was sent an electronic debit card as a refund for purchasing my phone in October 2021.  I used a little bit of the money on the card, and never used it all.  I believe that there is about $500 still on the card or MORE, but I don’t know how to find it.  What do I do?  Please help.  I can’t afford to lose that money! Thank you.

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Pillar
8 months ago
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Albert OFirst activity
asked in Coverage & Signal

4G Solar security camera internet connection

The camera is 4G America module. America frequency LTE B2/B4/B12 is compatible. Yet the camera does not connect to the internet service. I bought a SIM card from T-Mobile in Puerto Rico.The camera is from Anspo Security.

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8 months ago
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bkemeyerFirst activity
asked in Other Devices

4G security camera

I have a reolink remote camera. T-mobile does not seem to understand my sim card is in a camera up a tree in a remote area. To get information about my minutes or information on how much I have used they want to send it to the phone the sim card is in. I keep telling them its not in a phone! I can pay my bill by adding minutes but have no idea how to log onto T-mobile to see what the usage is. Help anyone? 

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8 months ago
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Sveris1Rookie
asked in Other Devices

ANRAN 4g Security Camera

Has anyone ever been able to add this device to the ANRAN app and use it with a T-Mobile Sim card? I have a T-Mobile 500mb data plan and Sim card for security cameras, and have been able to connect to devices from three other manufacturers. But I like the loud siren and some of the other features for this ANRAN camera, and would like to use it. I have verified the MMC, MNC, and APN settings with T-Mobile, but I still can’t not get the camera to connect to the net work. The Arlo camera sold by T-Mobile is too limited and its functionality, and has some terrible reviews. I won’t even bother to demo this camera. Any help would be appreciated.

0
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8 months ago
Stephenbabygirl
StephenbabygirlFirst activity
asked in Other Devices

Revvl 6 pro 5g rcs not working properly

I have a TMO REVVL 6 PRO 5G phone n I'm having major problems with the rcs chat features it says connected but when I send out messages it just jeeps saying sending what could I do about that problem 

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8 months ago
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Mark PineFirst activity
asked in Accounts & Services

I can't get into my T Mobile account. I have the username and password.

Greetings @TMobileHelp @TMobile my phone was stolen on August 6, 2023. I connected my backup phone the same day. Also, on August 6, 2023, I was locked out of my T Mobile account on the web (picture attached). I have the correct username and password. When I sign into the T Mobile mobile app, I receive the same error message when I try to view my T Mobile account information. Today is August 15, 2023. Of course, I always treat the T Mobile staff with the utmost respect at all times. Unfortunately, when I speak with customer support on the phone or via chat here, no one has any idea why I'm unable to view my T Mobile account information or how to fix it. Please advise if you have any ideas how I can access my T Mobile account information. Thank you. MP.

1
syaoran
Pillar
8 months ago
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ChicagoLawProfFirst activity
asked in Accounts & Services

Plan changed to Magenta without my permission

I contacted T-Mobile prior to departing the US for a lengthy stay in Europe.  I wanted to ensure that my phone was unlocked so that I could use an Italian SIM card while visiting my family there.  The agent with whom I spoke found it difficult to verify whether the phone was actually unlocked.  She informed me that I would, in any event, be able to get some limited access to the internet while overseas and that she would do follow-up to ensure that the phone was unlocked (I have been a Sprint/T-mobile customer for many years and my prior phone had been unlocked; I wanted to ensure that the new Revvl phone supplied by T-Mobile was also unlocked).  When I arrived in Europe, I was able to access the internet.  However, shortly after arriving I received notification that my auto-pay was set to pay a bill that was significantly higher than usual.  My previous bills had been for $90 a month; this was for $150 circa.  I have since received a second bill at the higher rate.  I have now discove

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gramps28
Pillar
8 months ago
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quangFirst activity
asked in Accounts & Services

Overcharged During Travel

I went on a cruise last November and I was overcharged $605 even though I called to make sure that we could use the internet. 1. On 11/28/21 (before the ship sailed), I called T-mobile to see if they had any packages for cruises and international calling for Mexico and the Bahamas. The customer service representative said yes, it will be $35 for 3 lines for 10 days, and it needed to be paid instantly so we paid $105 total.2. When the ship was at sea, we had no signal or internet. When we landed in the Bahamas, we called T-mobile and they told us that they had made a mistake and that T-mobile doesn't directly deal with Royal Caribbean: The Oddysey. She offered to take off $50 for their mistake and said that we could still use the internet when the boat landed. Because of that, we had to pay an extra $26 extra for each day on the cruise. 3. When we came home, we got a bill from T-mobile for a $605 service charge because we didn't turn our phones on airplane mode when the boat was at sea.

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gramps28
Pillar
8 months ago
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velmary21First activity
asked in Coverage & Signal

Data Cycle Reset?

So my T-mobile home internet data resets every 30 days, and tommorrow on the 15th is when it resets, does it reset at midnight or tomorrow morning from you guy’s experience

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gramps28
Pillar
8 months ago
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tmetivierFirst activity
asked in Coverage & Signal

zip code

My internet devise has the wrong home zip code 

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8 months ago
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