Unanswered questions

11308 Discussions

bobyangFirst activity

Access OpenVPN server behind T-mobile Home Internet

Currently, I am testing T-Mobile 5G Home Internet. Here is what I found while I am doing testing:1. CG-NAT, I am getting 192.168.12 IP on my router WAN2. NAT444, NAT after NAT, even whatismyip.com gives me a public ip which is the tower public ip, not my modem/gateway Ip.3. On my Asus router, I turn on IPv6, so I have a public IPv6My setup:1. Internet <-> T-Mobile (modem/gateway 192.168.12.) <-> Asus router (192.168.1.0/24)2. I have Ipv6 on my router, which is a public 2607:fb91:82ae:14933. I have OpenVPN server setup on the router. (I tested by access 192.168.12.x from my internal network which works, but it doesn’t work when I use the public IPv6 Ip)4. I have firewall disabled to make sure things work first Goals:1. I can access my internal network from a public location, so I can get files on my harddrive (attach to the router USB port)2. Access other web which has region check and I was overseaQuestions:1. How may I OpenVPN into my router f

9 months ago

DaaBossLearner

asked in Troubleshooting

When can I JUST use TM internet modem as ONLY a modem, in BRIDGE mode, with NO NAT, NO firewall, and frankly NO Wifi.

PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum. I can’t and won’t change, until and unless I can get that kind of service. Frankly, I am shocked that TM didn’t spec that into their design. Instead, based on about a 20 minute search, that is IMPOSSIBLE today… and here are just a few of the problems that will prevent me from even considering TM:There’s NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem. Since I can’t treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen! No Bridge means that I’m limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC. Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, t

9 months ago

PaxosmFirst activity

asked in T-Mobile.com Account

Unable to use the email address was used before for prepaid plan

Hello, a year before i created an account for buying an esim but i did not used it for long time and it has been deactivated, now i want to buy a new one esim card with the same email address but it impossible. How can i remove the connection between my email and the old number ?

9 months ago

EnkiduRookie

asked in Gateways and devices

some connected devices not listed

I configured separate 5.0gHz & 2.4gHz networks on the gateway to accommodate TP-Link Kasa smart plugs, which require 2.4gHz.When I first added 4 smart plugs, they appeared in the devices list of the gateway control app. Today I added a 5th smart plug; it was listed but the others (still connected and functioning) were not. An iPad connected to the 5.0gHz network is also not listed. The phone running the gateway app displaying the device list appeared as "offline", which was obviously incorrect.Cycling the gateway power (the usual practice to correct any problem) had this effect: when I select the device list, instead of showing the list, a note appears stating error code 500, restart. This repeats after further restarts.However, the gateway and all connected devices continue to function. The only thing affected is the now-disabled device list in the control app.Any ideas on this?Thanks for any help.

9 months ago

sjb2meansFirst activity

asked in Coverage & Signal

Cant use phone unless its on wifi

Is anyone else having problems with their phones the past couple of days? My whole family is unable to use our phones unless we are connected to wifi.

9 months ago

shardyFirst activity

asked in Troubleshooting

Why is my internet data usage high when not home?

Hi. I am on the Home Internet Lite plan that has a 100 GB max.I noticed I have data usage reported when no one is even awake or even home (just husband and I, so no kids online when should be asleep).Ex. We went away for a week and had data usage (It was minimal, and I assume due to routine antivirus scans on laptops). But data usage spiked from 1.2 MB to 1000 MB a few times. Can anyone explain how this can be?What is chewing up our data all day long even when not using internet? I don’t like unexpected/unexplained data usage spikes especially since we have a capped plan for data usage.Internet is securely password protected.Thx!

9 months ago

nickrsalasFirst activity

asked in Apple

Erroneous Charges

I woke up this morning to eleven different transactions of $10 each from T-Mobile pre-paid. We don’t even use T-Mobile pre-paid. We’ve been customers for almost 20 years, and have never seen anything like this. We are not even on automatic payments, so the fact that T-Mobile was ale to reach into our bank account and charge us these mysterious and erroneous transactions is dishonest and scary. We will be switching providers after this experience as we are now out $110 with no explanation or resolution in sight. Absolutely unacceptable to take someone’s money out of their account with no explanation or reasonable resolution in sight.

9 months ago

SpydercopRookie

asked in Accounts & Services

Paramount Plus Issues

We signed up with T-Mobile...Which at the beginning was problematic at best. It’s now finally working without a hitch, but the free Paramount Plus we were offered no longer works. I talked to their customer service and they told me to contact Paramount Customer Service, which in turn told me it was a T-Mobile issue...and round and round I go!!!

9 months ago

Czuniga24First activity

asked in Accounts & Services

Does T-Mobile Have Any Training for their positions?

I cant emphasize here the importance of having a team, especially customer support that are supposed to know what is going on. What a nightmare of an issue that I have ongoing with my account, I just cant even begin to stress the fact. I have been with this brand for 8 years and I have had nothing less than a nightmare going on since 2 months now. Endless hours on the phone, charges on my cards, no explanations, no call backs that they mention. I get some temporary “help” or “relief”, only to wake up to an unknown charge again. The last one was impossible to have refunded so I have to file a dispute on my card-Sad. I have never been so defeated. Here I am on hold for 25 minutes waiting and waiting.

9 months ago

debsauci66First activity

asked in Android

Using T-Mobile to transmit

Good Morning - Totally crazy question. I live in an area where cell coverage is not the best, however, T-Mobile seems to be working pretty well. I joined a group through my health insurance that you weigh yourself every morning on their scale and it transmits your weight to the group handling the program. I can never get the wi-fi in my house (non T-Mobile) to send the information. Is there a way to use my T-mobile account to do this? Hopefully this makes sense. Thank you!

9 months ago

LAFSFirst activity

asked in Android

Paying off a phone online

My son wants to pay off his new phone. When I put in a payment, it is over the monthly bill so it confuses the site. I found the section where it says how much he owes but not where to pay it off. Where in the site do I pay for the phone?

9 months ago

xianshuai changRookie

asked in Account hub

ID cannot be logged in

Can't the T-mobile mobile phone number receive verification? You can only log in to T-mobile ID by email

9 months ago

Zooman009First activity

asked in Apple

Blacklisted by Verizon??

I'm really not sure what to put in here...I would also like to preface this with the fact that I'm actually a T-mobile customer.I got an iPhone when I turned 14 and since then I have been unable to SMS message anyone on the Verizon network. I'm now 21 and it's been a big issue over the last 7 years. Luckily I have been able to message ios users because message runs over data rather than traditional SMS protocol. Generally, I have been able to use other messaging apps for group messages with Android users on the Verizon network.It behaves awfully weird too. I can receive messages from Android Verizon users, but I can't send texts to them. I can. however, send images and videos to them. Because of this, I have been screenshotting and cropping many messages that I want to send to these people.Also, this applies to LITERALLY ANYONE on the Verizon network. Including Xfinity mobile, Gabb wireless, and others like them.Before you go crazy in the comments, here's what I've tried.Talk to T-Mobi

9 months ago

AppslivypFirst activity

asked in Account hub

wait time for help

What the heck is going on with customer service? I had a rep call me to try and change our plan. We got disconnected and they didn’t call me back. I called customer service and I’ve now been waiting on ANYONE to talk to for 35 minutes!

9 months ago

SirengirlFirst activity

asked in Accounts & Services

Billing Question/Issue

My account was paid in full, yet TMobile is billing me $92 as immediately due on my account. My bank records show that except for the payment arrangement there is no outstanding balance owed of $92. The bank has reversed all INSF charges on TMobile as my courtesy pay on my bank account was inadvertently not applied. My records show a $40 payment was made in full by my bank to TMobile and therefore no additional fees should have accrued for $92. Please correct your records and contact me immediately. Thank you. J. McCoy

9 months ago

someusernameFirst activity

asked in Accounts & Services

Why can't I update my address?

I moved recently and keep trying to update the address in my profile. Each time I have to click through popups to accept/save my change, then I stay on the same page but if I scroll up I see an info banner saying it failed to update my changes. If I open up a developer console I can see that a request is returning a 500 Internal Server Error.

9 months ago

GlennPoienFirst activity

asked in Android

Samsung Galaxy S23 running hot

I have tried 2 Samsung Galaxy S23’s and both are running hot, even when off charge. I have read that there is a serious problem with this phone , but the T-Mobile is not acknowledging this and charges @20.00 for each switch.What can I do to switch to another phone model?

9 months ago

Eva1988First activity

asked in Plans and Services

service address

Hi, I am needing to update my service address for my TMobile home internet, how do I do this??

9 months ago

CaseyCFirst activity

asked in Troubleshooting

TMobile Internet app problem

After installation WiFi, Internet, Hulu TV, Ooma phone were working. I opened the app to see which devices were connected. Even though the Gateway showed 6 devices, the app did not show any. I re-installed the Gateway, but the app said that the initialization failed, however, everything I listed above is working. Now when I try to enter the app I get a message that my Gateway is not initialized and has to be set-up again. I’ve gone through the set-up again and at the end it says that the initialization failed, but again, everything is still working. I have deleted the app from my iPhone and reinstalled it but still get the same results.

9 months ago

nostrilsFirst activity

asked in Accounts & Services

Phone number change without consent

I’m a disabled veteran, medically retired from the Air Force. So a few months ago i got a new phone, and told the employee that was assisting to me not change my phone number. Now, today I’m realizing that my phone number was changed without my consent and now I cant access important verification and sign in for my VA Health Care benefits all because I no longer have access to my previous phone number in which I asked not to change until I transition all of my information to the new phone number. Someone please help.

9 months ago

chrismcbFirst activity

asked in International

International Pass starts Immediately

In the past, when I’ve purchased the one time International Data Plan I was asked when I want it to start. Yesterday I purchased it (planning ahead) and it started immediately!I was reading through other questions, and one user recommends purchasing a the plan when you arrive, so it starts immediately. I have to say this is awful advice. There are a ton of things that I have to do when travelling, getting hotels, arranging transportation, making sure I have my passport, etc… The last thing I want to have to ALSO do is sit down, hope I have a connection, and order the data pass. Let me do it in advance. Or give me an option to start it now, or start it at a date/time in the future.

9 months ago

jgreenkee88First activity

asked in Coverage & Signal

Data issues - various phones, same account

Been having lack of data issues with several phones on my account - some iPhones, some Android.Iphones won’t connect to network if there’s no WiFi. Using Life360 on several phones that won’t update locations unless they happen to connect to WiFi, but then not consistently. What’s going on, T-Mobile? Service (AND customer service) has really taken a hit since we were forced to convert 100% from Sprint. In fact, it’s starting to suck so much that I’m really seriously going to another network - after being with [Sprint] for over 20 years.

9 months ago

Ioannis-tz

asked in T-Mobile.com Account

How to eliminate phone solicitors voicemail

I keep getting junk voice mails, but no record of a call. Somehow these scamsters have figured out a way to go right to voicemail so I can't block the number. How can I eliminate this?

9 months ago

LukasfiuzaFirst activity

asked in Accounts & Services

cancelled my plan but i want to pay off my phone

Hi,im no longer living in America, so I canceled my plan service. But I still have to pay off my phone that I bought with you guys. The problem is I can’t log in on the app anymore because I canceled my plan, and I can’t call customer service because I don’t have a cellphone plan. I have the new iPhone 14 and they don’t have SIM card holders anymore, it’s all online. So how can I pay this phone and my bill if I can’t log in on my account or call T-Mobile?

9 months ago

Grandpa1First activity

asked in Gateways and devices

No USIM

So I have been having numerous issues with my gateway, so I called again because we had no internet, and the rep said she would send me a new gateway because of the number of calls and issues I had. It arrived yesterday and I am trying to set it up. I am getting the message “No USIM”. I can only find one instance on line of the same message, and the replies all say, no solution was found. What is going on? I think I am going to have to go to another service, but we had such terrible service and customer interactions with AT&T, and neighbors are constantly saying how they don’t like their XFinity internet. We don’t work from home, we just stream, play games, surf the web, etc.. Please help

9 months ago

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Unanswered questions

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