Unanswered questions

11376 Discussions

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meaghanpotatoFirst activity
asked in Android

Can I add insurance to my phone after it has been delivered?

We both just got new phones, but declined the insurance at checkout, and now we think we’d like to add it. Wondering if there is a way to add insurance on the phones after we’ve already received them. Thanks in advance!

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8 months ago
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tudo bemFirst activity
asked in Other Devices

Transfer watch phone number to an upgraded watch

Hi all…just upgraded my Samsung Galaxy Watch 4 to the Galaxy Watch 6 through a promotion.   Does anyone know how to have the phone number on the old watch moved to the new one?  Thanks. 

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gramps28
Pillar
8 months ago
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Butterfly1220First activity
asked in Gateways and devices

5G home internet showing incorrect local area

Hello, We have the Tmobile home 5G internet in Zip 74075 Stillwater, Ok. However when we connect to any google service it says we are in the Dallas TX area. Of course this causes issues with searching google  , websites checking area and now letting me watch youtubeTV I cannot watch local programs live because is says I am out of my home area. I do not want to change my home area to Dalls when it should be Oklahoma City area. We are over 250 Miles away from Dallas TX, any ideas? Can Tmobile change my IP address so its local?   

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2 years ago
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soa2027First activity
asked in Coverage & Signal

wifi

How do I set up calling using my home wifi?

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Pillar
2 years ago
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ReveddieFirst activity
asked in Android

LG IMS has stopped

I keep getting this message and both phones in the home are affected. One of them says only can make emergency calls and the other hardly makes calls. This “LG IMS has stopped” keeps showing up constantly. Can someone help? 

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1 year ago
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adlerdFirst activity
asked in Apple

sim lock

My brother bought a phone from a friend and gave it to me, but it is sim lock and I don't have any info on the friends T-Mobile account, so how would I go about to have this phone unlocked? I’m with metro fyi

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Pillar
1 year ago
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pjsisk01First activity
asked in Coverage & Signal

Messaging failure to non TMobile carrier users.

Hello. My sister, on Verizon, has been having issue's for the past month with her messaging app through her phone as it relates to T-Mobile users. She recently switched to Verizon and set her family up with 4 new iPhone’s.Specifically, the problem is twofold:1. 1-on-1 text messages: Whenever I (TMobile user) of other TMobile users send her a text message from our phone, she may or may not get the 1st reply, but will never see any response after that. We see her replies throughout.2. Group MMS messages: Whenever me or another TMobile user is on a group MMS chat that includes my sister, the TMobile users can see and reply to the group chat normally, as can opthers on the chat. My sisters' phone’s she has on Verizon does not see anything from either of the TMobile users in the group chat..She has worked for literally hours with Verizon engineers trying to fix this to no avail. Verizon would like TMobile to check my connection to the network and see if they are seeing any issue with my abi

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1 year ago
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BreonnadanyelleFirst activity
asked in Troubleshooting

why does my network stay hidden

My Wi-Fi says it’s hidden Wi-Fi and when I check to see if I clicked the hidden box. I did not. How do I fix this?

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1 year ago
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Charles RaulersonFirst activity
asked in Accounts & Services

T-Mobile Payment account used

Agent,Charles Raulerson, Account # I had changed my payment method from American Express to VISA, but I was charged on AE for last payment.I only see VISA as my payment method.Please make sure I have set up this payment properly.Thanks--Charles

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gramps28
Pillar
1 year ago
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KeggerFirst activity
asked in Coverage & Signal

Calls outside the US

I’m heading to Punta Cana and I’m able to use my cell for $.25 a minute.  Does anyone have a recommendation for an alternative method like Viber or What’s App?  What works best?  Also is Face Time consider a phone call or data use?  I know its probably a phone call, but thought I’d ask. Thanks in advance for the responses. 

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syaoran
Pillar
1 year ago
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cnarber2First activity
asked in International

Using current T-Mobile phone number on e-sim

I understand that it should be possible to activate one’s current t-mobile phone number on an e-sim. Is there a way I can do so without calling t-mobile to port my phone number?

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gramps28
Pillar
11 months ago
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OceanbumFirst activity
asked in Accounts & Services

Stange texts

Keep getting strange text numbers showing up on my bill both showing as Coming In and Going Out. One also seems to indicate I sent a picture with it. I have no idea who owns this number and when I try to research it the number does not seem to belong to anyone I can identify. I am assuming it some sort of spam but how does it show up as an OUT text when I never respond to any numbers I don’t know?

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gramps28
Pillar
7 months ago
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magenta6853564First activity
asked in Gateways and devices

4x4 Mimo Antenna Installer

My T-Mobile home internet has been fairly inconsistent speed wise.  After doing some research, I want to install a mimo 4x4 antenna.  I know there are lots of helpful videos and write ups out there on how to install these yourself.  However, with how busy I am at work and nervous about drilling a hole in my house to run the cables, I'd like to hire someone to install it, but I cannot find any information on who to call to install them.  If you have had an antenna installed professionally who did you have do it (trade wise, like electrician or someone else)?  Thanks in advance for your help and input!

1
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6 months ago
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HiItsJohnP7083First activity
asked in Accounts & Services

Rate Plan Change

I have x amount of numbers that want to get off of my plan within the near, because they’re on ‘device payment plans’ or whatever 🙄 because I’m too controlling of my account, because of what I say and what I do. They don’t like it. Again, whatever. 🙄If I were to remove 4 lines off of my account & they setup for their own plan, will they be considered as new customers, current customers…? Will they be getting the same calling rate plan that I have. Or will they be getting one of the newer plans that T-Mobile has?Will this affect my ‘ T-Mobile Unlimited Plan w/ Taxes & Fees Incl.’ Plan? I have promotions running on the account and autopay discounts. 

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gramps28
Pillar
5 months ago
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reneaharbison89First activity
asked in Accounts & Services

calling and texting from Revvil 5 g tablet with 5g Go Plus Plan

Can I call and text from my Revvil 5 g tablet with the unlimited $20 mon, tablet lne

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Pillar
4 months ago
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Kirk1948First activity
asked in Other Devices

Canceling service on watch

Can I cancel service on my Samsung Galaxy Watch 4 after one year of service? 

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gramps28
Pillar
1 month ago
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AethirFirst activity
asked in Accounts & Services

Charged for 5G on Simple Choice plan?

Hello, We have a SimpleChoice North America plan, and are happy with it. I have gotten a new phone with 5G. I am wondering how that works with the plan that doesn’t mention it. Will I have access to 5G? If I do, will it be capped? Is there an additional cost? If there’s a cap on 5G data and I meet it, will it cut me off or charge me overage?Thanks!

1
gramps28
Pillar
2 years ago
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turkeyroast100First activity
asked in Accounts & Services

Tourist SIM Card San Francisco

Hello, I’m a foreigner and will be visiting San Francisco next month for 2 weeks. I’ll need a tourist SIM after landing in SFO. Would really appreciate some advice:Is there a T-mobile outlet/other retailers that sell T-mobile SIM cards at/nearby SFO? I still have the tourist SIM card I last used in 2019- is it possible to reactivate it? Since I’ll need the SIM mainly for the internet, which deal would be the best and how much would that cost?Thank you in advance. :)

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syaoran
Pillar
2 years ago
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Bonzer35First activity
asked in Accounts & Services

$18 charge for iphone 8 insurance should be $13.00?

Being charged $18.00 insurance for iPhone 8 shouldnt I be charged $13.00 for that old of a phone ? 

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1 year ago
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CaelidhFirst activity
asked in Coverage & Signal

REMOTE WORK requirement Ethernet NOT "Wifi" connection?

HiSo I am getting into some remote work and they have said you need a “Wired” connection to the internet NOT “Wifi”.So i have been perplexed by this  Do they mean a BROADBAND connection to the house?  OR  just an ethernet cable from the modem to the computer? It seems to be the latter, (i hope)So I moved the can to my bedroom/office and took an ethernet cable.. (don’t know if it is cat 5 or 6 or even a 4??)  and plugged it in, hoping that fulfils the requirement for them.Thoughts? Does anyone have more information on this? It has been vexing me for weeks as I really need this remote job  to make some moneyi n addtiion to my full time job.. Thanks

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1 year ago
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magenta9547449First activity
asked in Android

Voice Mail

Ho do I change my voice mail. I have lost my phone and just want to put an alternative number on my t-mobile message until I can find my phone 

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Pillar
1 year ago
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DawnleeFirst activity
asked in Android

just wapnt to get an esims card please walk me through the procesz thank ypu

Im looking to get an esims card for mu phone thats pre existingv

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gramps28
Pillar
1 year ago
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kuroFirst activity
asked in Accounts & Services

horrible customer service

I started with sprint 1998, I am now looking for another cell service, I lost a phone 2019, and still paying for it, I called like 5 times!  Also, why can I not go to a local office to take care of this issue?  I do not want to speak to aomeone in a different time zone!! I tell them I lost my phone yet it is still on my account!   So when I change service I know they will keep billing me!   

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Pillar
1 year ago
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nospamboz2
asked in Accounts & Services

Should Scam Block filter Invalid Numbers?

I have Scam Block on my cell line. Today I got a call with a Caller ID that didn’t look right to me, with a “122” prefix. (AAA-122-NNNN, actually “+1AAA122NNNN”). I let it ring out, and it didn’t leave a voicemail. I checked, and the number is definitely invalid, so I’m wondering why Scam Block let the number ring through? Shouldn’t invalid caller id’s be blocked? (The number is blocked by my phone now, BTW.)I also tried to report the number at callreporting.t-mobile.com, but was unsuccessful, I’m guessing because the number is invalid.

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1 month ago
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Wayne CookFirst activity
asked in Apple

code

What is the code 57780, and 7727

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syaoran
Pillar
1 year ago
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