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D00First activity

asked in Accounts & Services

Streaming

TMobile Team, With Netflix money grab updates and poor content I think consumers would like to see more options in the future. Are there any plans to drop NETFLIX or add better streaming options for your plans? Is it possible to make a comparable savings plan with Paramount, or offer Disney or HBO as an option?Thank you. Mark

1 year ago

RancranFirst activity

asked in Android

iPhone to Android in Japan

I am currently living in Japan. We have continued using our TMobile service. I am having issues with my phone, so I am going to purchase a new phone. I will be switching from an iPhone to an android. I do not have a SIM card for the android (iPhones do not have a sim correct?). I cannot have anything shipped to my address out here from T-Mobile either. We have a PO Box. What do I do in this situation?? Finding unlocked iPhones out here is difficult which is why I’m making the switch. Any help would be greatly appreciated!

2 years ago

sherzberFirst activity

asked in Accounts & Services

My app is stuck "Sorry it looks like we need a moment".

It's been like that for days! How can I fix that?

1 year ago

zveraFirst activity

asked in Android

Phone network suddenly locked

I have been using a T-mobile Samsung S6 since almost 10 years ago. It was gifted to me after it was unlocked, now it is suddenly saying the network is lock and it is not working.How can I unlock the network again and how this happened?

7 months ago

Mimi60First activity

asked in Accounts & Services

needing more time to pay bill beyond what payment extension allows

I'm unable to pay by the due date. I tried setting up an extension but it doesn't give me enough time. What to do?

2 months ago

ankoRookie

asked in Apple

wrong order

Hi! I got wrong order to iPhone. I got iPhone 14, but i want to iPhone 14plus. I order at internet service. How can I get a replacement?

1 year ago

pez383First activity

asked in Android

Has anyone experienced this?

I went to a T-Mobile store in Santa Rosa, CA to upgrade to a new phone. Everything was going great, new phone upgraded and downloaded old phone, even tipped the gentleman. I drove home never opening my T-Mobile contents other than just the phone, which I put on charge in the car as my drive home is a two hour drive, Clearlake, CA 95422. When I got home I was going thru my contents of my T-Mobile bag. I noticed that the old SIM card to my old phone was missing, so I called T-Mobile and filed a complaint. They told me I would have to drive back to the T-Mobile store to retrieve my SIM card. I am a disabled Veteran from Iraq, everything on my phone is my information only; bank account, VA health records and so on. Why did the clerk keep my SIM card? Why didn't T-Mobile investigate this, this is Stealing/ Fraud?

10 months ago

CaptainPicardRookie

asked in Accounts & Services

Samsung/T-Mobile Order Disaster

I ordered two S23 Ultras on the Samsung site. I'm a T-Mobile customer and I checked out both orders by providing my phone number and account pin and going with financing via the T-Mobile bill. As of today, no one can tell me who is responsible for sending me the shipping labels for the trade in devices I have for each order. Samsung, or T-Mobile? T-Mobile has no information on the orders and insists that since I ordered them via the Samsung site that it's Samsung who needs to send me return labels for the trade in's. Samsung chat support repeatedly insists that the carrier is responsible and I send my trade in's to them. Can someone tell me *****WHAT IS GOING ON**** and what reality is here? The chat support agents at both T-Mobile and Samsung just aren't grasping the problem...they are difficult to communicate with and don't comprehend the problem. I have spent hours with T-Mobile chat and phone support and the language barrier is preventing them from understanding the nuances of thi

1 year ago

Annie9448First activity

asked in Accounts & Services

Lump sum on phone purchase

Iwant to pay lump sums to my t m obile financed phone when I can...How do I do that

2 years ago

Crazy815First activity

asked in Accounts & Services

rsullivanFirst activity

asked in Plans, Features, and Billing

Does Business Family Discount make my account a 'Business Liable Account'?

Hello, I am trying to activate my phone with my purchase through Samsung’s website and receive the many promotional discounts that are only active for 2 more days! I can sign in to my Tmobile account in order to link the 2. I’ve tried multiple times a day, everyday, for a week - (Losing out on a limited time deal of $250 off)! The only thing I can see that might be an issue is Samsung does not support “Business Liable Accounts”.Does the Business Family Discount on my account (shared account with 10 lines, my line is not a part of the BFD) make the whole account Business Liable? If so, how do we fix this without losing the discount?

1 year ago

pix3lFirst activity

asked in Coverage & Signal

Pixel 3XL after June 30

I have a Pixel 3XL on Tmobile geting 4G LTE. It's not VOLTE compatible, Google does enable VOLTE until the 3A line. How will this effect me after the June 30 VOLTE requirement after June 30th?I don't really understand the issue. 6/30 is about shutting down 3G. I'm on 4G LTE, but somehow the lack of VOLTE seems to be an issue.

1 year ago

jamr6108First activity

asked in Accounts & Services

my husband is the veteran

my husband is the Vet but account is in my name can we still get the military discount?

1 year ago

NetteyZFirst activity

asked in Other Devices

Devices not connecting and internet is spotty

So I switched to T-Mobile internet and the strength shows it great. I work from home and I keep getting signed out if my VPN, which never happened prior to switching. I also cannot connect my Alexa Echo Show or my daughters tablet. Any advice or thoughts on what’s going on?

3 months ago

JanceFirst activity

asked in Android

Not Receiving Text Messages Android

For the past week I have not been receiving all text messages from my contacts. Have restarted my phone several times, turned airplane mode on/off several times, etc. Any thoughts on what the issue could be or how I am able to resolve? Thanks in advance!

5 months ago

BiosysmedFirst activity

asked in Troubleshooting

5G internet challenges

I’ve been testing the service and have been disappointed by a few things. First, the router never went to 5G. The display indicated 4G only. I had consistent Very Good signal but download speeds hovered around 15 Mbps. Second, I couldn’t find ways to access any network settings on the router beyond the very basics like network name and password. I have an AirPort Extreme I want to use and I can’t even turn off the wifi on the t mobile router! With all that, I do t think I’m the intended audience for this service but thought I’d share in case there are solutions to my challenges. Thanks!

2 years ago

Tommy SFirst activity

asked in Accounts & Services

paying off trade in

Hello,I currently have the Galaxy Flip Z3 and want to take advantage of the promotion and trade it in for $1000 off the new Galaxy S22+.In September I had traded in my S10+ for $1000 credit towards my Z3. This came in the form of $35 credit and a debit of $41. In order for me to trade in the Z3 now I would have to pay off the remainder of the balance of the phone (about 19 payments left). My question, would I still get the $35 credit (19 payments) since I paid off the payments? I called a rep and they said it would still be applied but when I went to the T-Mobile store they said it would stop.Please advice,

2 years ago

magenta10346173First activity

asked in Gateways and devices

Setup with laptop

Hi:I’ve got the home internet set up, seems to work well. I can see how to use the phone app to change settings, but it’s pretty clunky. ForI’d really prefer to access the router with my laptop, the way I would any other router, but when I navigate to it at 192.168.12.1, I don’t see any functionality, as with the phone app.Is there a way to change the router settings with my laptop?

1 year ago

PugLadyDroidFirst activity

asked in Android

Samsung Watch

Current deal of getting Samsung Watch 44 you have to add a watch line. Does that mean you can’t sync it with your phone using your phone number?Thank you!

1 year ago

tonyghRookie

asked in Android

Can I switch to Verizon get google sec updates and swtich back?

I have a S9+ T-mobile are not doing the google sec updates anymore, unlike other carriers. So my choices are:Upgrade. Switch carriers. Can I switch with a pay to play, get updates then switch back?I can’t use phone for work anymore as its not compliant.

2 years ago

travelingsenior225First activity

asked in International

International travel

I am traveling soon to Italy and Scotland will I have coverage in both countries? I have Magenta 55+ plan.

1 year ago

lilshadow39First activity

asked in Troubleshooting

I've had it

I am an online marketing and social media advertiser ..Why ,everytime I'm finishin up the final product on a major project that I've been working hard on for the last six months, why does my internet service go down??? I have to constantly battle this problem day in and day out . Unplug this, shut down this, take the sim card out , reset the gateway, ping it from tech support , and on and on ! Reliable service? Where? This is why we closed our corporate CELL PHONE accounts 10 years ago with yall and for some insane reason I decided to try y'all again. I figured maybe you might've upgraded but I was wrong! I pay for monthly service which should include being able to access the internet 24 hours a day NOT 12. I don't even get reimbursed for it and on top of that I have TO START OVER WITH MY DESIGNS. Whats the solution ? Do I need to search for another service provider? I'm so frustrated and disappointed in T-Mobile.

1 year ago

Jersey GirlFirst activity

asked in Billing

Charged for services never received

I’ve spoken to several people at T-Mobile but cannot get this situation rectified.1.5 yrs ago purchased Magenta Plan with 2 phones and option for 2 free watches. Within a week realized that 10$ monthly service fee was requited to operate the watches, so we returned them to the store indicating that we did not want them. Without the service they a were of no value to us. As we are shopping around before we renew our plan, visited T-Mobile store and rep showed me how to access bill on-line at which point I saw the charges for 4 lines with 2 phone unrecognizable numbers which are associated with the watches. Evidently, we have been charged an additional 20 a month for 17 months, totaling $340. Why did I not see this on the bill before you ask? Well to save $20/month we are required to use auto pay so we never see a bill. I only just realized this error when I visited the store. My contention now is that where I purchased the plan, the store representatives are either unskilled or thieve

7 months ago

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