Unanswered questions

11376 Discussions

2
2thincoatsFirst activity
asked in Android

LG V60 MMS won't send on wifi

Is it normal to have no APN selected? This is what is default when I enter the APN settings.Recently, I haven’t been able to send any MMS messages while connected to wifi, whether it is my home wifi or wifi at work (or any other place for that matter). SMS and other things work; MMS works when I’m not connected to wifi. I have tried configuring APN settings manually but nothing online that I have seen has worked for me. I am currently back on default settings but still can’t figure out how to get my MMS to work while I am connected to wifi. MMS had not been working in the past initially, but I changed to a new messaging app (Google Messages) and MMS had been working fine for a while on wifi, before not working again recently.

1
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Pillar
1 year ago
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psmFirst activity
asked in Apple

Help please Apple Series 8 watch

Is the Apple series 8 watch available to purchase on the TMOBILE website both cellular and GPS ready? The description does not specify.

1
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Community Manager
1 year ago
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NasosFirst activity
asked in Accounts & Services

Activate a sim card to add a new line

I ordered a SIM card to add a new line to my existing Magenta T-Mobile Plan (I already have 4 lines)I have added the SIM card in an unlocked Pixel phone that I own. I would like to activate the SIM card

0
N
8 months ago
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bpardoruanoFirst activity
asked in Other Devices

Which SIM card do I need to get a prepaid plan?

I want to get this prepaid plan for my teenager son currently living in Maine: $10 Connect by TMO Talk&Text 1000 w/ 1GB Data - 1 Month (capped)He has an Iphone. Which of the following SIM does he need to activate itT-Mobile triple SIM CardT-Mobile prepaid 3 in 1 Starter KitT-Mobile SIM card 4G 5G?Thank you for your help!

2
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1 year ago
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one68camaroFirst activity
asked in Coverage & Signal

Reception

Cell service is always really poor in my neighborhood. Is there anything you can do about it? 85210 is my zip code. It has been like this for 3 years at least.

3
gramps28
Pillar
2 years ago
ITSDRE
ITSDREFirst activity
asked in Troubleshooting

HOW TO LOGIN TO LOOK AT THE SETTINGS FOR THE DEVICE??

IT WONT LET ME LOGIN INTO THE IP ADDRESS TO LOOK AT THE SETTINGS IT KEEPS TELLING ME LOCKE GPU OR GPI WEB 

2
syaoran
Pillar
1 month ago
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leeirvinFirst activity
asked in Accounts & Services

Why is it so complicated to upgrade through T-Mobile?

T-Mobile appears to have a knack to complicate everything.  I dread the thought of going back into a store.  My last 5 or 6 iPhone purchase have been through the Apple store.  Easy peasy.  I order, go pick up, bring home and everything works (with T-Mobile service).Here’s my most recent purchase.  I upgraded my wife to the new iPhone 14.  I get an e-mail last night that the order is ready at 6:00pm,  We drive all the way out to this T-Mobile store that should be open until 8, but they are closed at 6:30.I take time out of my day to drive my wife and me out to the same store today.  I’d already signed everything through Docu-sign, but after waiting for someone to help, the clerk still had to go through several pages on their tablet and enter info before I could leave.  Then to make matters worse, they activated the new phone in the store!  I hadn’t even had a chance to take the phone out and set it up and download our iCloud back up.  Here we are running this errand BEFORE school gets o

0
L
1 year ago
E
EnskaRookie
asked in Device unlock

Galaxy S21+ fingerprint reader not working well

Hi, I have an S21+that I got refurbished about a year and a half ago. The fingerprint reader hasn't been working well for a couple of months. It usually takes 2 or 3 tries to unlock. I tried recalibrating and also replaced the screen protector and it's still not working well. Is the phone deteriorating or is there something I can do to fix this? Thanks!

5
E
1 year ago
D
DhayanidhiFirst activity
asked in Troubleshooting

T-Mobile home internet is down for more than 12 hours in Sammamish

T-Mobile home internet is down for more than 12 hours in Sammamish. No resolution yet.

4
F
Pillar
1 year ago
K
Kota1432First activity
asked in Android

camera issues

Why when I open my camera it stays black. On both of my cameras rear end front cameras the screen stays black like it's pitch black outside even though it's daylight when I try to take a picture.

1
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Pillar
1 year ago
U
U.A.STALKERFirst activity
asked in Android

Blocked Numbers

I can't unblock numbers that some crazy jealous person blocked in my phone. Why ?

1
F
Pillar
1 year ago
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magenta10454978First activity
asked in Accounts & Services

Question about Disney plus and Binge on

 Can anyone say with certainty if Disney plus is included with Binge on?I see that the Disney channel, junior, and XD are (and they are subsumed by Disney plus) but I’m not sure if it’s treated the same way by TMobile. anyone know?

0
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1 year ago
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atexasmarineFirst activity
asked in Coverage & Signal

When will you fix the problem?

I have trouble with dropped calls at home. When I contacted T-Mobile about it, they suggested a new sim card would do the trick. The new sim card did not do the trick. They next suggested I get a new phone, since my phone is about 6 years old. So I got a new phone. I still had the same trouble with dropped calls from home. So I called and discussed it with them and they informed me that there was a known issue in my area that was being worked on. They refused to take the phone back, of course. And as of this date, I still have trouble with dropped calls from home. My question for T-Mobile is, do you want me to go to a different service, or are you going to fix the problem? I’m already plenty angry about buying a new phone when you knew there was an issue in my area. When will the repairs be fixed so I can make and receive calls from home without constantly having them drop?

2
A
8 months ago
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DimamazFirst activity
asked in Device unlock

unlock iphone xs max

Hello, I bought an iphone xs max on the secondary market, but it is locked under your SIM card, I want to ask you to untie it, since I live in another country and cannot use mobile communication (IMEI: 357266093403174). help, please

1
gramps28
Pillar
1 year ago
J
jaywells999First activity
asked in Accounts & Services

phone upgrade issue

im 16 and i recently bought a plan from t-mobile, it was a deal that allowed me to receive a free phone with the purchase of a plan. so im trying to finally purchase upgrade this phone to a iphone 13 by paying monthly but there is no monthly option CAN SOMEONE PLEASEEEE HELP honestly frustrating 

0
J
1 year ago
X
xukeFirst activity
asked in Device unlock

转入设备为什么不能解锁？

My apple phone come to it from sprint, tmobile database without my equipment information, but I don't want to use tmobile phone card, but unfortunately my sim is limited, now cause I can't continue with my phone, what should I do?

1
gramps28
Pillar
1 year ago
S
Speedle5286First activity
asked in Gateways and devices

TM Modem/Linksys Router Confusion

Hi All,I’ve run a Linksys EA9300 router off of my T-Mobile NOK 5G21 modem/gateway without issue for over a year now since switching to TM Home Internet. I noticed several days ago that the Internet Connection status indicator light on my router is now consistently illuminated. This light is supposed to be indicating that the router cannot access the internet and never remained lit before.That said, I have no issue with internet access on any device; all can successfully connect to the router network (and modem network for that matter) -- to wit, the laptop I’m submitting this query on right now is on the Linksys network which feeds off of the TM modem signal.I’m not a network guy but I’m guessing there is some sort of confusion here and that I might be able to resolve via a settings tweak on either the gateway and/or router? Anyone have any ideas (besides ignoring since ultimately everything is working haha)? Thanks.To note, I’ve already tried rebooting and factory resetting both devic

0
S
1 year ago
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BlocherFirst activity
asked in Gateways and devices

Connect T-Mobile 5G router to Reyee RG-E5 router

I just got started with T-Mobile 5G internet and am very pleased. But I need to use the modem to feed my mesh system routers. They are Reyee RG-E5’s. Running a proven ethernet cable from modem to router did nothing. Help please?

2
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1 year ago
S
spidoraFirst activity
asked in Other Devices

iphone se

Forgot my password numbers. Phone keeps locking up. How do I change the numbers?

3
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9 months ago
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Username2345First activity
asked in Accounts & Services

Overseas Customer Support

The overseas reps need better training.  I’ve been with Tmobile for a very long time and have 7 lines.  I’ve never experienced such a mess with customer support.  Explained my issue 4 times to 4 different people over the course of an hour and was finally transferred to a manager, who I coached to get me the right plan.  Manager was also an overseas rep.  None of the 4 people could fully understood what I was looking for nor could they provide a solution that solved my problem.  I ended up having to research and provide solutions for them.  I also asked for a manager multiple times but was kept from speaking with someone until I stopped being so friendly.  My issues:Why did we receive $54 of fees for international calling? I need to call to and from Ireland without paying per minute for one week for a single line. Two concerns, 1 hour.  Every rep offered stateside calling, which only solved outgoing calls from the US to Ireland.  They all repeated what I said every time back to me but i

1
syaoran
Pillar
10 months ago
P
Peter. C.First activity
asked in Plans, Features, and Billing

I cant pay a bill without and invoice, I can print an invoice casue it wont load.

I just last month set up to be able to get my Invoices through the Tmobile website and i get an email telling me my bill is due so i go to Print an invoice and the Bill page wont load anything but hey pay this amount.I can’t pay it if i dont have an Invoice. Buisness Phones.

2
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9 months ago
A
ale123First activity
asked in Accounts & Services

Pay

Hi! i´m out of the US and i need to pay my account. I dont have any chat or anyone that can reply to me,as I´m trying to pay by card and doesn´t work. And they are sending me e mails that will cancel my number. Anyone can help me? Regards

3
syaoran
Pillar
1 year ago
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BatteredButterflyFirst activity
asked in Coverage & Signal

Having issues with call quality and one specific number.

I have issues with call quality and one specific person I talk to. When I call this person they complain that my voice sounds distorted (like I am calling from underwater and it’s robotic/garbled). Due to this, when I am calling this person we use WhatsApp. I don’t have this issue with anyone else so I am not sure if the issue lies with me or them.  How can I rectify this?

3
syaoran
Pillar
9 months ago
D
DntunoFirst activity
asked in Coverage & Signal

service issues in Maryland

Unable to make phone calls and send text messages

2
H
Community Manager
1 month ago
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LucylinFirst activity
asked in International

Apple watch 8 data roaming international

Why my son’s Apple Watch 8 standard along have no connection? We travel Taiwan today, it supposed have cellular data roaming functionality right?

0
L
8 months ago
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