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Lawnman53Rookie

asked in Android

19 years and about to cancel it all

We live in the country where signals are weak. I seem to have used up all my "unlimited" high speed data on m my device so I bought a tablet with more data on it from them and another line that also was throttled so we bought home internet for our home we just got it it's all used up in 2 days it has been throttled we don't have any data they have with three devices three different lines from T-Mobile pay over $300 a month and everything's useless because you'll feel that I use too much data and you're going to punish me to hell with you 19 years I'm leaving done with this I'm not paying this much for nothing and you lie about the term unlimited bad T-Mobile bad you have gone downhill so quick since you ook over Verizon you grew too quick and you forgot your original customers your customers of 19 years you're loyal customers I'm out I'm done with y'all this is pathetic....home internet is not unlimited...it shuts down after 50 ...horrible ....stop abusing customers, lying about unlim

1 year ago

global89First activity

asked in Coverage & Signal

T-Mobile 4G FDD and TDD in NYC?

Hi, My Galaxy Note20 Ultra 5G (purchased from Samsung Australia) can take a number of bandwidths - I’ve been told it’s not compatible with the T-mobile 5G and I’m struggling to find out what 4G TDD LTE and 4G FDD LTE T-Mobile runs in NYC? Could someone please let me know? Thanks!!

1 year ago

KatboRookie

asked in Coverage & Signal

Hurricane Ian Coverage

For over 3 months I had little or no service. Over 52 phone calls, change settings, put them back, phone not compatible, phone compatible, no one was able to help and really weren’t very concerned. Then I was made aware of the “black box” and service has been much better. Now that we are in the cone and waiting to see where Ian hits, I am getting nervous. Am I correct that if we lose power, and the black box is not operating, I will again not have service? I am completely alone and need to know. I was told that our towers were being “modified and updated” and this will continue into the Spring of next year (by corporate), that would have been great information to give to customers prior to taking their money.Thank you for any information for this old lady.

1 year ago

Agoo37259First activity

asked in Apple

apple watch setup ultra

Your current rate plan does not support this Apple Watch. I get this message setting up my Apple Watch ultra help

1 year ago

kumukatsFirst activity

asked in Accounts & Services

Is it possible to find out how long my Prepaid account was suspended?

I have a prepaid plan and usually receive text message reminders from T-mobile a few days before payment is due at the end of the month around the 26th or 27th. I didn’t receive any reminders this month, so I was surprised to find out that my account was suspended. In my timezone it is still Sept. 25 at 9:30 pm. When I tried to send a text message at 9 pm, I got a message that it failed and that monthly payment is due. I immediately refilled my account, but I would like to know how long my service had been suspended and if I missed any calls or messages while it was suspended.

1 year ago

GilbertFirst activity

asked in Gateways and devices

internet interfaced

How do I connect to the internet interface I go to app and it doesn’t give me anything just set up I’m already all set up

1 year ago

wilhermedwardFirst activity

asked in Accounts & Services

cell phone replacement

I filed a claimed last i am still waiting for the phone I was wondering when I can i see it

1 year ago

Happytime014First activity

asked in Accounts & Services

billing issue

I switched from Sprint to Tmobile last year. My payment has always been 150.00 for 3phones and apple watch. Two months ago I was asked for proof of military history. I spoke to someone a tmoblie and told them it was my husband was the one who had been in the service. So I was told that I would have to end my account and reopen account under his name. This we did and we send in proof of service which got approved. So the 1st month I still got charged the 150 that I had been paying every month. My husband also got charged 50 in the same time. The second month which was this month Sept the bill was 225.00. I want to know why the bill went up $75 when we are suppose to be getting a military discount. The account name is Jeffrey Jacobs 810 4234222 or 810 5227213. Please help me with this. thanks

1 year ago

EdgardoprFirst activity

asked in Coverage & Signal

poor coverage

Good afternoon, to whom it may concern. Please review my account and see how many years I have trusted Tmobile. I am sad to say that your coverage has become extremely poor over the past months in the Polk County area. I currently live in Winter Haven, but all 4 lines in my account expend the majority of the time among different area or cities within Polk County, Florida such as Haines City, Lake Alfred, and Lakeland. Our devices are not crashing they operate well, but the cellular data service and speed is very poor. Please follow up to this matter. We are not interested in new devices. We are more interested in quality service. Thank you. Please reply.

1 year ago

CamillerdoyleFirst activity

asked in Accounts & Services

Upgrade issues

There seems to be an issue with my account and upgrading my phone. The option to upgrade is grayed out on my screen. I have tried many different browsers, and even the app with no success. I tried to see if the same issue happens with my friends account who has T-Mobile as well. Her account works perfectly fine.I have raised this issue with Customer Care, their solution was to have the credit department reset my Social Security in the system by bringing two forms of ID to my nearest retail store. I have went through this process & my Social Security number was reset, but I am still having the same issue.Any ideas on how this could be remedied? It has been an ongoing issue for me. I have added a screenshot for reference on what I am seeing on my end. Thank you!

1 year ago

Peridot028First activity

asked in Troubleshooting

2 T Mobile Gateways?

I currently have a Nokia gateway through TMobile and me and my son both work from home and have our computers plugged into it. I, however, will be moving my office to the basement, 2 floors down, and with VPN on wireless, the speed drops substantially. Is there a way to have 2 TMobile gateways, 1 just designated to my computer alone, or is there a better way to get us both hooked up to the 1 without a substantial cost and headache? Mind you, my daughter also has her computer and streams on her TV on the 3rd floor, and we now have about 12 devices total utilizing the gateway, 10 on wireless.Thanks for any help!

1 year ago

BrewskiFirst activity

asked in Troubleshooting

HULU won't stream on TMobile Home Internet (Gray Tube) device.

HULU, being used on a ROKU wont allow streaming at all on the TMobile Home Internet tube. The error code says the IP Address is not a home IP Scheme and its a Mobile Device, not a home internet provider. Therefore i can't take advantage os the network speed it provides.HULU and TMobile need to communicate so we can all stream HULU which is why we got the unit.Upgrading from 4 MB DSL type service to 200 MB service is HUGE and allows us to move to 1080 resolution.

1 year ago

cindy greeneFirst activity

asked in Accounts & Services

lost phone

We left our phone on our cruise ship. They have found it but we haven’t gotten it back yet. My service hasn’t been suspended or changed because I knew they found it. I wanted to know if there is some sort of loaner program so I could borrow an old phone for a few days til it get back? Anybody know????

1 year ago

skesanaFirst activity

asked in SyncUP and IoT

BMW text notifications

i have tmobile cell phone (Iphone) and as well magenta drive in my BMW..... text messages are not showing up on my car screen....used to have it till last week when i had AT&T...no changes done to my cell phone…...

1 year ago

iceymikeFirst activity

asked in Coverage & Signal

Horrible Customer Service, service center & store. (4830 Wilson Road, Houston, TX 77396)

I’ve had the WORSE customer service with T-Mobile ever!!! Who do I contact?

1 year ago

jdgFirst activity

asked in Troubleshooting

Home internet

I have been with T-mobile home internet for about 5 months. The service started stellar until it wasn’t. Techs are mostly very basic on flip card type choices for what they can do and then have to escalate the issue and you don’t hear anything again. I would say 95% were very friendly. I have had issues since about month 4 with the signal dropping intermittently through the day sometimes every 5 minutes and sometimes every hour to 4 hours and it is really frustrating cause everything goes down. I have tried to work with everyone from T-mobile through the rest of the companies involved and no one will take any ownership as to why my signal keeps greeting dropped and keeps blaming on the roku, firestick, sling and so on. Everyone uses the same flip chart with reboot this, uninstall and reinstall and when it works says great call us if you have a problem. It’s an intermittent issue but they can’t wait to get off the phone. I had a technical person who came over and hooked some stuff up t

1 year ago

Utsinger30First activity

asked in Accounts & Services

Will insider hookup carry over to magenta max?

Hi, I’m currently on 2 lines One Plan All in Promo with insider hookup. I’m thinking about moving to Magenta Max. I’m wondering if my insider hookup will carry over to Magenta Max or if I will lose the discount?

1 year ago

MilitavFirst activity

asked in Apple

jump on demand

Am I able to upgrade with jump on demand if I have a past due balance

1 year ago

DuchessOwlFirst activity

asked in Accounts & Services

totally thinking sc

I got this in a text. Good news, T-mobile network is giving out promotion of $1500 to all the user of our T-mobile service for covid-19 relief bonus due to bad network as compensation, Kindly text YES to Mr. Daniel at (304) 584-7453 to claim your payment now. I have not clicked on it

1 year ago

StcoleFirst activity

asked in Accounts & Services

two phone numbers

we chose our old phone number overe the T-Mobile number, but forsome reason the T-mobile number is showing up on some text andphone calls

1 year ago

eddiesol22First activity

asked in International

Does T-mobile exempt the International Plan for Military personnel that are deployed?

I am currently deployed and I was wondering if T-mobile exempts the International plan with orders?

1 year ago

sashatmFirst activity

asked in Accounts & Services

Cannot Purcahse a T-mobile Connect Plan, Website Not Working, Can Someone Set it Up for Me?

I am having no luck at all trying to get a new prepaid tmobile connect service. I have my unlocked legit IMEI iphone in hand, a tmobile sim card, and have gone through the steps on the website multiple times, in an endless loops, asking for my zip code all the time, then saying my sim card is invalid. I have tried to reach out to some help on tmobile messenger on facebook, but I have had no response.I have tried different browsers etc, and nothing works.This has made me reconsider tmobile, and I am looking at verizon.I usually do have problems with tmobiles website, I am relived when I can log in at all, and pay for my other line, it is difficult and unreliable.The website needs an overhaul, it never work properly for me half the time. I have been a loyal tmobile customer for a long time, but I am beyond frustrated.This wasted 2 plus hours so far trying to do this.

1 year ago

niknacFirst activity

asked in Accounts & Services

Can i unsend a text message in digits app?

1 year ago

Andyb78First activity

asked in Accounts & Services

why

Why has t-mobile constantly overcharged me and now cut my service when I agreed to a payment plan , and I guess I'm gonna have to set up to file a complaint thru fcc or bbb when I got proof of there charged and what I paid and proof that their chat customer service agents disconnected from chat on purpose

1 year ago

Jlvetor123First activity

asked in Coverage & Signal

Good signal poor performance.

I’m about 1.5 mile from a tower, I have 3 bars says good. My desktop has speed test in the 50’s wired connection. IPhone with T-Moble service about the same speed. TV’s run about 25 mbps. A good bit of buffering when changing channels but runs pretty smooth during programming. First day or two I had the service I was getting speed around 130 mbps and 50 to 60 mbps on the TV’s and the settings were same. I have the modem about 7 feet off the floor aimed out the window. I have adjusted it right and left a few inches at a time until I had the highest speed. The bars and strength never changed. The metric numbers all show poor. On the second day my internet signal dropped and I had to contact support and after hours on the phone it was up and running as it is now. Any ideas? Thanks.

1 year ago

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