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SkinnySkierFirst activity

asked in Troubleshooting

Seems odd that my home internet upload is much higher than download speed. Does that indicate a problem?

New to Tmobile 5g home internet. Have the black gateway and getting 4bars. Think the tower is within sight of our house. Speedtest download speeds about 32-35 mbps. Upload speeds are closer to 70. That seems odd to me. Does that indicate there is a problem?

1 year ago

washington77057First activity

asked in Accounts & Services

upgrade

I WOULD LIKE TO KNOW, WHYIF I HAVE A $750.00 CREDIT ON MY ACCOUNT, IT STILL ASKING ME FOR A DEPOSIT TO UPGRADE MY PHONE AND I WOULD HAVE A TRADE IN AS WELL? DOES NOT MAKE SENSE TO ME. IF I HAVE A CREDIT AND YOUR ALLOWING ME TO TRADE MY IPHONE XR FOR $400.00 WHY IS THERE A DEPOSIT NEEDED?

1 year ago

LanceFirst activity

asked in Accounts & Services

Auto Payment

I have an auto payment scheduled for the 8th. Cannot pay the $125.00 amount until the the following day.. March 9th

1 year ago

illestRookie

asked in Accounts & Services

Taxes for JumpOnDemand Device

Okay so I got a 12pro max last year Dec 2021 I put $349 down + $28 in taxes my lease says $28.15 due monthly for 18months and on the Majenta Max plan (taxes included) On my bill however it’s only saying $26 a month and $2.15 go to “GOVERMENT TAXES AND FEES” (lease payments) it is marked for .. yet the amount owed on the device only goes down by $26… has anyone els been charged this way.? Now with the new taxes I’m getting charged 4.19 / 1.87 / 2.15 all in taxes and I only have one line… Also if you have an iPhone and are on majenta max .. in settings does it show you the “CELLULAR PLAN” as 4k UHD or MAXUP DATA , instead of it saying Majenta Max? Cause mine said that and they said it’s just cause they were add ons to my plan .?

1 year ago

pastorsuryaFirst activity

asked in Troubleshooting

frequent disconnections

It literally sucks!I have rebooted the device over 20 times. It works okay for about 30 mins or so after rebooting then, again it disconnects. My job requires me to search and research on the net but it is badly affecting my work.I feel cheated. I gave up spectrum hoping tmobile 5g was better but I am already regretting. They should NOT CHARGE me until they fix the issue.I have been a T-Mobile customer since 2011 and have brought in literally over 10 of my family members/relatives to them. Last week I ordered homeinternet and I received the device on Tuesday (two days ago). Its my second day of work on the internet and have not been able to do even one tenth of my regular work. That means I lost my productivity ! Who is going to pay for it? Why promise something you can’t deliver! It truly sucks.

1 year ago

VicolegFirst activity

asked in Accounts & Services

Manage Gateway

The administration of this Gateway is nothing compared to other modems/router that I have managed.I don’t even see an IP assignment, Device tables, routing table, etc….i also DO NOT want to use DHCP.I don’t see any of these options. in this Gateway

1 year ago

jeff-1First activity

asked in Gateways and devices

No Port Forwarding, no UPnP, when will this be resolved?

Searching the forums this has been a problem since tmobile home internet was launched. Several Closed topics indicate customers received feedback from tmobile that “is aware and working on a solution.” Those same threads are 11 months old. When, if ever, will tmobile address the lack of UPnP, which limits functionality for most games and other streaming devices by resolving this or adding port forwarding capabilities?

1 year ago

Joe DFirst activity

asked in Troubleshooting

Mirroring ipad to roku tv over t-mobile internet

Just set up my new T-Mobile internet. Speed is really good. Have both my iPad and my sharp-roku tv using the T-Mobile internet. However, I cannot mirror my iPad onto the (Roku) tv. When I switched back to my cable service internet on both the iPad and the (Roku) tv I was able to mirror the iPad. But when I went back to using the T-Mobile internet on both the Roku tv and the iPad I once again could not mirror the iPad onto the Roku tv. Is there something else I need to do to be able to mirror my iPad onto the Roku tv using the T-Mobile internet?

1 year ago

Joe DFirst activity

asked in Troubleshooting

Mirring ipad to roku tv over t-mobile internet

1 year ago

jamespcoxFirst activity

asked in Troubleshooting

Internet Speed

New to TMobile Home Internet today. Download speeds around 200 Mbps at noon.It is now 9:00 pm and speeds have dropped to 5-11 Mbps. What’s up?

1 year ago

potweetFirst activity

asked in Other Devices

Upgrade from prepaid T9

I am buying a T-mobile inseego M2000 and already have a prepaid Franklin T9 with T-mobile. Can I take the sim card from the T9 and install it in the M2000? Some have said I need a different sim for the inseego device? Can the sim be switched back to the T9 if I choose to do so? Thanks

1 year ago

AlexanderB92First activity

asked in Troubleshooting

Taking the 5G Wifi Gateway to places other than your home

I don't just use my Nokia 5G Home internet gateway at my home, I also take it to friends places, the public library, and it still works well and is stable while mobile with it. Shockingly, specific addresses where T-Mobile claims their 5g home internet isn't available, I take my gateway in that area and it works fine. Has anybody else experimented with it in this way? I love patterns and have a curious mind.

1 year ago

kodibookFirst activity

asked in Troubleshooting

Technician's Edition?

Is there a “Technician’s Edition” of the home Internet App that will allow me more control over the router: DHCP, DNS, etc.?

1 year ago

Blovely0703Novice

asked in Just for fun

Donation for Disabled Mother

I'm a single mother disabled in a car wreck last Dec while 7months pregnant. I was on life support for 11 days and sustained many broken bones. Due to this accident I am unable to work and it's very hard to communicate with the world and do things that are needed with a computer. I have no money and I'm awaiting the ability to apply for disability. I can provide proof of my accident thru pictures and hospital records please help me. I don't know where to go for help.Thank youMaleah JPlease email me back if pictures and medical records will be proof to help me with a donation of a laptop with WiFi access.I have an address for shipping at Maleah J 249 Audubon DrSlidell la 70458 Please help God bless youNeed financial help or fundraising help please

1 year ago

GmasterFirst activity

asked in Accounts & Services

Prepaid account website error

i am unable to access my two prepaid accounts once I login from https://prepaid.t-mobile.com/home I have been getting the same error message on multiple devices - laptop, iphone and multiple browsers - Edge, Chrome, Safari...I have attached the screenshot of the error message. It has been this way for a week now...The operators on the phone ( when I call it in) apologize but dont know how to fix the issue. i also noticed other users have reported the same error message with varying degrees of success...can you please fix the issue for me so I can login and check the plans and make changes/refill as needed? i dont want to have to wait in line for 30mins everytime I want to talk to Tmobile.

1 year ago

CburrowsFirst activity

asked in Troubleshooting

times

Can I set up active times the t mobile is active and will be blocked

1 year ago

atw923First activity

asked in Coverage & Signal

Device Section on T-Mobile internet app

When are you going to fix the issue with device section so we can control what devices are on it? Every time you click on it says lost connection with gateway restart app so frustrating when I need to remove schedule on my work laptop. Update today obviously was not to fix this issue and I have seen several people complain about it. I have uninstalled app and reinstalled numerous times, reset gateway, hard reset, called in about it and it is still unresolved.

1 year ago

LetsBhappyFirst activity

asked in Coverage & Signal

wi fi settings moto g power 2021

I’m 21 days new to t-mobile, and have had numerous issues with them, some have been resolved. Has anyone else had trouble with the wifi not connecting on the moto g power 2021. I was having Other issues and t-mobile tech support had me hit the reset wifi, mobile & bluetooth setting, it resolved that issue. But now I can NOT connect to the wifi, and they are telling me it’s my phone not them.

1 year ago

AjarFirst activity

asked in Other Devices

device tradein

Does T-Mobile take devices that aren't from T-Mobile for trade-ins?

1 year ago

Hotmama707First activity

asked in Accounts & Services

Billing Does not Add up

I signed up a few months ago with a trade in Iphone, I was supposed to get the 4th line free. I did receive 2 A32 phones free and a credit for the iphone13 (which took 2 months). My bill is supposed to be $126, now its $144. I am now geting charged $15 for a phone I brought over (paid off older iphone). Does anyone know why it does not stay the same as I was told when I signed up?

1 year ago

m wFirst activity

asked in Accounts & Services

How to check "Legacy Pay As You Go" expire date without calling customer service

#999# - give me the remaining balance without expire date.#225# - not support.Log in internet account has error message - Service Unavailable. F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.Recently refill - without text message confirmation (new balance and expire date) as usual.Online chat - only support monthly account. Is possible to check the expire date without calling 611 customer service?

1 year ago

edwardpHelper Level 2

asked in Just for fun

Recycling Old Phones

Do the T-Mobile corporate stores still accept old mobile phones for recycling? Thank you.

1 year ago

SsennottFirst activity

asked in Gateways and devices

internet strength

Hii read some great comments on how to boost this crummy signal. However I don’t understand any of the technology jargon. I have Comcast for internet and cable. Will save so much money by switching to TMobile for internet and YouTube TV. But I need a better signal! They told me to put it close to a window and TV. It is currently in front of a window, under the mounted tv and I’m getting a WEAK signal.they suggest it be on the top floor and in the center of the house.so my house does not have a central window on the second floor. AND If I move it to the second floor, it won’t be near the tv-as suggested!please help with user friendly suggestions that won’t cost me a ton more $$thanks in advance

1 year ago

bobydkdRookie

asked in Gateways and devices

Needing to setup all/most connected devices with static IP, how?

I need to setup all/most connected devices with static IP for each. I’ve tried to find a way to do this through both the web interface and the app interface with no success. Anyone know how to do this? Thanks

1 year ago

AuntieAnn9First activity

asked in Apple

Cannot log into the GMAIL APP on my I phone. WHY??

I have added the gmail app and also tried adding gmail to my mail by using the email settings on the phone. Once I enter my email address… it clocks and will not allow me to enter my password. This has been happening since I got the phone in November, 2021. I need easy access to gmail on this phone. Why will it not load? I have taken it to T-Mobile in town, they can’t figure it out. Neither can a tech store.

1 year ago

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