Unanswered questions

11309 Discussions

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caliguy71First activity
asked in Android

Used to be able to use wifi texting while on a plane

I haven’t been able to text while on wifi in a long time. I have all the things enabled, but i keep seeing “No Connection” or waiting for connection on messages I have sent.  When did tmobile stop wifi texting?

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10 months ago
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doc9463First activity
asked in Coverage & Signal

incoming calls being directed to voicemail after attempting to answer

Is anyone still having issues with incoming calls being directed to voicemail after attempting to answer the calls?  This has been going on for our account for nearly two weeks now.  T-Mobile states the problem was resolved and closed the ticket without contacting anyone in our family.

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8 months ago
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Mamallama48First activity
asked in Troubleshooting

cant find a device on the network

I disconnected a device from my network now I cant find it to re connect it

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6 months ago
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yzwlwnhFirst activity
asked in Coverage & Signal

Range Extender

Is there a range extender that is compatible with the Gateway ?  What is it.

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2 months ago
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tycopoohNovice
asked in Android

Zfold 4 unresponsive inside screens

I have a Zfold 4 that my inside screen went black when fully open.  my phone is in pristine condition.  i had not dropped it, it was literally in my hand when it stopped working.  i have soft reset and found that if i do not fully open the screen it works and i can see everything BUT if it is fully open it is black and unresponsive  anyone else having this same issue?  i wonder if the recent system update caused this?

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1 month ago
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finnist2First activity
asked in Coverage & Signal

service

anyone having trouble with the m2000 hotspot i only got mine wen. and the most bars i have saw is 2 but most of the time its 1 or zero yesterday all at once it said invalid sim  i talked to someone last night said an outage but today i got on live chat fianlly the guy reset some stuff got it back on still only 1 bar signal then after about 2 hours ths invalid sim came back i restart hotspot now im back to no service as of now i am very very dissapointed in Tmobile this is my first time having Tmobile and im not at all happy  

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2 years ago
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wostaFirst activity
asked in Android

Fradulent T Mobile Practice

So i did a trade in for a Google Pixel 6 Pro. I sent in a Pixel 5. According to the trade in i would get money off the phone and then with the promotion discount , i had to pay 3 dollars a month for the new phone. Fine all great. 2 months went by fine and now i notice a 31 dollars equipment charge on my phone , and when i inquired they said oh the cancelled the promotion as the traded in phone was defective. I was never informed about that and all of a sudden this happens? Its frustrating to this being done when you have been a loyal customer.What can i do now, i definitely dont want to pay this new amount and i would have been happy with my pixel 5 and got yhr pix 6 pro as it was 3 a month?Any suggestions

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2 years ago
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kerrythurberFirst activity
asked in Other Devices

5g gateway not working

I just got a gateway from t-mobile, hoping to replace my existing wifi.  Everything it said to do took about 3 times as long as expected, and I had to reset the password because evidently tmobile set it up before they sent it.  But it’s finally up and going.  The connection quality says “Very good” and it says my phone is connected to the Wi-Fi gateway which is connected to the Internet.  Nothing connects, however.  Web sites say (after a long wait) that DNS is not available, or, depending on the browser “The request timed out”.  Other apps just blank out or say the Internet is not available.  I’m only typing here because I’m connected to my previous network on the laptop.  If I try to reach this site on the phone it times out.  Do I have a defective gateway?

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2 years ago
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jonimmFirst activity
asked in Android

S20 Green screen

Purchased S20 through TMobile and this phone suddenly went green screen, I still have payments on this faulty phone. How does TMobile handle a unusable phone?

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1 year ago
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Mr.PidFirst activity
asked in Android

Credit card alerts

I used to get credit card notifications, but since I switched to T-mobile, I no longer receive them.  Do I need to change something on my phone?

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1 year ago
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MacGFirst activity
asked in Accounts & Services

former sprint customer problems with T-Mobile website

When I try to go to my account on the T-Mobile website I am redirected to Sprint. I do have a T-Mobile SIM card, installed at a T-Mobile store. 

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1 year ago
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cmcdanielFirst activity
asked in Accounts & Services

create account while overseas

Is there a way to use an email to verify account to finish setting up online account while overseas (and tmobile phone not currently being used since it’s a US number and system). I need to check my account and make payments but everytime I try to set up account, it wants to send a verification code to the phone which is not in use!

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1 year ago
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startedwithasmileLearner
asked in Coverage & Signal

Dual SIM secondary number not getting calls/texts

We have an iPhone 13 Pro that is using physical SIM as the secondary line (primary line is eSIM). The secondary line is having occasional issues with receiving calls and texts, where the a voicemail shows up but the call never rang the phone, or SMS messages never show up. We don’t think it is a connection issue (CellSpot in the home) as the primary line is fine, and the secondary does occasionally work fine. Any ideas on what could be causing this to just the secondary line?

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1 year ago
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nclmccainFirst activity
asked in Gateways and devices

NO IP assigned to Device

I had to create a new network since my printer decided it was no longer going to connect to the default one (even though nothing changed, it gave me a password incorrect when I tried to reconnect it). I even tried changing the password for the defiant network and still no luck. So, I set up a new network with the same settings as the original one. However, all but one of my devices will connect.I have a StarCraft Solo cutting machine that connects via wifi and to the computer via IP. I selected the IP as I did for the previous network (and even changed it) and it won’t assign it. It displays 0.0.0.0. When I switch it back to the original it’s fine. Any ideas?Thanks!

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11 months ago
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HouseofdoubtFirst activity
asked in Devices and orders

Types of Payment accepted when upgrading device

Im eligible for a phone upgrade; once i get to the payment section (i chose to make monthly payments on the phone) it wouldnt accept my card…. Can someone tell me any and all forms of payment they accept?

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7 months ago
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5447kegFirst activity
asked in Apple

email address

What is the email address for the escalation department?

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4 months ago
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jatkltFirst activity
asked in Gateways and devices

Adding a RJ45 wired extender

(1) Is it possible to connect a RJ45 wired extender to the T-mobile gateway and run to the lower floor. Our ceilings have a old heated mesh (disabled) that prevents the signal to go from floor to floor.(2) Does the T-mobile gateway port send power thru RJ45?I would like to add the following UniFi U6 (see link) if it will work.https://techspecs.ui.com/unifi/wifi/u6-enterpriseThank you, Jerry

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3 months ago
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Dowell911First activity
asked in Coverage & Signal

Game camera on cellular

Want to set up a cellular game camera on t mobile 

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2 months ago
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Dsol1995First activity
asked in International

Unable to receive any calls in Mainland China

I went to Mainland China back in January and was unable to receive any incoming calls from the United States or anywhere else. Outbound calls worked perfectly. This wasn’t an issue in 2019 and 2020 but it seems to be an issue now. I have an iPhone 13 Pro using eSim.Does anyone have any solutions? I am going again in April and would like to resolve this before then.

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1 month ago
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Wifi67First activity
asked in Apple

wifi issues

My wifi quit connecting to my iphone. It says hidden and it is not hidden in my settings. I restarted and reset to make sure. It doesnt say hidden on my ipad 

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1 month ago
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DrtyWyteBoyFirst activity
asked in Apple

Caller Tune issues

Why can’t I re-join CALLER TUNES after changing my plan?

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1 year ago
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deejaynickFirst activity
asked in Coverage & Signal

Mobile Data Issues Outside of Home Location

I have a sprint account with a T-Mobile SIM cards in a S22 and an A715G. At home, mobile data is consistently decent at 5G. We don’t have 5GUC in our immediate area but are surrounded by 5GUC a mile out or so. However, go outside a half mile radius and mobile data grinds to a halt despite still being in 5g or 5gUC. I’ve tried restarting, cycling airplane mode, turning off and on mobile data, and refreshing APN to no avail. Anyone have any thoughts? 

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1 year ago
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clondiFirst activity
asked in Accounts & Services

I have a prepaid number and activated an eSIM but it gave me a new number and plan (T.T)

I’ve had a Tmobile prepaid number for YEARS and when I went to activate the eSIM feature it never asked to import an existing line nor link an account. I followed the set up as it indicated on the app and it gave me a new number and plan. I’ve been trying to port my existing number to this new plan since I have credits on that account but to no avail. I am currently traveling so calling is imposible for me. (T.T) 

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1 year ago
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volyblmnFirst activity
asked in Accounts & Services

Best available trade in option for adding new line

I’d like to add a line to an existing Magenta First Responder plan.  What is the best available option to bring a line and trade in a device?  It seems like Google Pixel 7 has a good trade in value for one of the deals but it requires Magenta Max.  In another option it shows $400 off but doesn’t list the Pixel 7 as an option.

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1 year ago
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Elrod1981First activity
asked in Other Devices

text message

How do I get out her text messages form other carriers that are not sending them through iPhone.

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10 months ago
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