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BS2021!First activity

asked in Accounts & Services

incoming texts and calls from blocked numbers showing up on usage details

We have a certain number blocked on our phones in our family. However, in looking at our phone bills and usage records online, that number shows up as an incoming text (only) on a couple of isolated occasions. Person whose phone line it’s under swears they’ve never ever unblocked such number, still have it blocked and have never received/seen any texts but can’t explain why it’s showing up. Any plausible explanations to this? Is it really possible that incoming texts or calls from blocked numbers are not really received/delivered and yet show up on usage records? Or the only way that the texts/calls will show up in the usage log is if the number was unblocked?

1 year ago

mrsvanderbFirst activity

asked in Coverage & Signal

I have a Galaxy S20 FE 5G (ported from Verizon) but Wi-Fi Calling is not in the settings

I have set up the E911 address etc. for the T-Mobile Account, but I am unable to enable or utilize this option, as it does not appear in the Connections settings on the device.Has anyone seen this?

1 year ago

Leanne2003GFirst activity

asked in Accounts & Services

payment issues

So I just wanna know if anybody else has had a problem like mine. Recently this has also happened with my mother. When I got my phone I had set up automatic payment plans and so the past couple months they had not been taking my payment when I know there was money on my account becuase that is my main banking and they waited a couple months until the money added up and shut my phone off and now wants me to pay a whole bunch of money just to get my phone turned back on. It’s ridicules and I should not have to worry about this.

1 year ago

Reis WalkerFirst activity

asked in Accounts & Services

corporate #

Customer since 99, recently called to add a hotspot to one of my 2 accounts that took 3 hours of texting back and forth only to find out it was put on wrong device...then before disconnecting inquired about how long before leased phone is paid off because I felt like sheesh this is taking forever, only to find out my lease was paid off in 2020, and they still charge the phone payment and call it rent until we as customers tell them, who signed us up for the plan it ended...this is stealing ..whether in the fine print or not, no other way around it, its taking advantage of us as customers...they took out an exra 41.67 x 26 months out of my pocket...thats obviously over $800 ..thats b.s

1 year ago

Nelly_allyFirst activity

asked in Accounts & Services

Timex

My daughter's watch does not turn on. I put it on the charger, and the light turns red but doesn't seem to charge the watch. Can someone help me with this issue?

1 year ago

Mrs.TFirst activity

asked in Accounts & Services

How do I get rid of the "Get Google One storage today" notification?

How do I get rid of the "Get Google One storage today" notification? It keeps coming up. I already pay for photo storage elsewhere, I'm not interested in paying for Google One to store my photos too.

1 year ago

Detoxx11Learner

asked in Troubleshooting

Internet data usage

I recently switched to T-Mobile internet service. They say that it's unlimited data but at the same time tell you that your download speeds may decrease when a certain amount of data is used in a particular month. What is the data limit allowed before it actually slows down and how do I check my internet data usage? The website seems to allow me to check my cellular data usage but not my internet data usage.

1 year ago

ArbijaFirst activity

asked in Accounts & Services

help

How do I find someone number from 3 years ago?

1 year ago

TFRFirst activity

asked in Accounts & Services

Wrong price

I want to start by saying, I love T-Mobile. The customer service has always been great. This letter is not about customer service or any type of negative interaction. In August 2021 I purchased the Samsung Galaxy Z Fold 3, love the phone. I was told by the gentlemen who helped me at the store, that if I traded in a qualified device I would the price for the Z Fold 3 would be reduced by $1000.00. So, I traded a qualified device. About a month later I was reviewing my bill and noticed the price for the Z Fold 3 had not been adjusted. I called customer service to inquire what had happened. I was told the deal/offer does not apply to me because I have the wrong plan. At no point did anyone mention what type of plan I needed to qualify for this deal. So, I explained the situation. I was forwarded to a supervisor, who was excellent and understood what I was told when purchasing the phone I was given inaccurate information. The supervisor promised me I would receive the $1000.00 off and apolo

1 year ago

cguflFirst activity

asked in Coverage & Signal

2-week road trip in Alaska; will T-mobile work?

I'm taking my family on a 2-week RV roadtrip to Alaska later this month (we are from GA, and plan to stop at Anchorage, Homer, Seward, Kenai Fjords, Chitina, Valdez, Paxson, Denali NP, Talkeetna etc.). I've googled about T-mobile in Alaska but got either dated or confusing info. I called T-Mobile and was assured that my T-moble ONE will work just as it does in Atlanta--> i dont need to turn anything on, and all the unlimited talk and data will automatically work on the GCI network when i arrive in AK. Can someone with recent experience tell me what I'm up for:1. Do i need to turn roaming on on my phone?2. will T-mobile work in Alaska (understand that coverage can be spotty. but to the extent that GCI has coverage will T-mobile work?). is there cap or throttle or surcharge on my data/speed/talk (i've heard anywhere from 200mb to 5gb data caps)?3. should i purchase additional add-on from T-mobile for this trip? the custy rep told me that for $15 a month i can upgrade to the ONE Plan P

1 year ago

don't know muchFirst activity

asked in Troubleshooting

Vizio tv wants to know my wpa2 passphrase

I’m trying to hook up my new gateway to a vizio smart tv. It wants to know the wpa2 pass phrase. Where would I find that???

1 year ago

SamIslanderFirst activity

asked in Accounts & Services

Android sim in Iphone 12

Would a sim I have in a 5G Android phone work in an iphone 12?

1 year ago

ShutTheDoorRookie

asked in Accounts & Services

Tmobile Carrier

I have a phone number that belongs to the T-mobile carrier but when i try to connect it t-mobile account or t-mobile id, it say to use the correct phone number, why is that?

1 year ago

Juan N.First activity

asked in Accounts & Services

I received my Assurant replacement what now?

I just received my replacement phone but I lost my original phone which I filled out in my claim. Do I send the package empty? Do I not send anything ? What do I do? In the claim I put lost or misplaced device, do they know they’re not receiving a phone?

1 year ago

Deeva97First activity

asked in Accounts & Services

corporate number

I have been hung up on multiple times. No one can give me answers as to where my money has gone after I made my payment on tmobiles website, no one can tell me why my bill is so high, no one ever can give me salable answers to anything I need help with. At this point I just want corporate/headquarters contact info. This is ridiculous I don’t have service but yet I’ve been giving my money

1 year ago

KAY1767First activity

asked in Accounts & Services

Phone number cancelled

How do I contact t-mobile internationally? My phone number was cancelled and I am outside the US.

1 year ago

kayak girl

asked in Accounts & Services

Can't receive incoming calls after porting from AT&T to T-Mobile

I recently ported an AT&T cell phone number to Sprint T-Mobile. However, the phone cannot receive incoming calls. It is an iPhone XR. When calling the number, the message states that the phone number is not in service. But it is in service because we can make outgoing calls. In addition, all other features work - we can receive and send texts, FaceTime works for both incoming and outgoing. We have been to the T-Mobile store and they were on the phone with the help line with no resolution. Supposedly, the help line individual talking to the representative at the T-Mobile store opened a ticket and was supposed to get back to me within 72 hours - well that did not happen - the 72 hours has come and gone. In addition, we have called the help line three times. No one can figure out the problem to be able to fix it. Every time we call the help line, the troubleshooting process starts from square one -- so irritating. All of the phone’s settings are set to allow incoming calls,

1 year ago

Dansko111First activity

asked in Gateways and devices

External antenna

When I connect external antennas to my Nokia 5g21 unit the wifi capability turns off. When I remove the external antenna connectors and reconnect the internal antennas, the wifi comes back on. Can’t do anything without wifi working. I checked all the external antenna wires for continuity and that's all good. The Nokia unit is all good with the internal antennas.Any ideas what may be happening?

1 year ago

ArrlaFirst activity

asked in Accounts & Services

hotspot

I recently purchased a franklinT10 hotspot from T-Mobile to use while deployed. It was working just fine prior to leaving state side, now it won’t pick up any services here and I can’t make calls due to connection issues. I need help trying to resolve.

1 year ago

mdsalemiFirst activity

asked in International

iPhone 13 Pro - eSim - Use in Europe with another carrier via Sim card?

I’ll be traveling to Italy in September. I have an iPhone 13 Pro with an eSim, on T-Mobile. while I know I can pre-buy international plans from T-Mobile including those with data, on my last trip in 2017 I found that the data speed availability (then with my iPhone 6S) was 2G if lucky, and generally below; that was essentially useless. I don’t know which carrier(s) T-Mobile uses in Italy, but it was dreadful.For this year, I’m considering buying a SIM card over there. However, since I don’t have a SIM card in my phone now, I don’t know how this is going to work. Will it totally disable the eSim? Will I have to go back to a T-Mobile store in the USA upon my return to make the eSim work again? Or, will it revert to the eSim when I remove the Italian SIM? Will I have to “wipe my phone” in order to do any or all of this?I want to use the phone for navigation while over there, so reasonably good data is essential. I could barely get email or messages over 2G back in 2017 and do NOT want tha

1 year ago

SecinvFirst activity

asked in Android

Outlook Contacts not syncing with Pixel 6A

I recently purchased the Google Pixel 6A from T-Mobile, and all is well, but my outlook contacts are not syncing with my contacts in my Pixel 6 A. Can someone assist with this task? My blackberry Key2 (Android) has no issue with syncing the contacts. Thanking everyone in advance,Stephen

1 year ago

VerdeyellowtailFirst activity

asked in Accounts & Services

On Us with AirPods promotion & rebates

I’m having issues getting a rebate from T-mobile on the AirPod Promotion. When I go into the rebate site https://promotions.t-mobile.com/ my phone number is auto-populated and then it requires Promotion Code. I’ve never received a promotion code. What is this promotion code and is it unique to my purchase. I have called customer service and they basically seem like they don’t know what I’m talking about. This is quite frustrating and I’d like to get my rebate visa.

1 year ago

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