Unanswered questions

11308 Discussions

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FrancineFirst activity
asked in Apple

my IPHONE 14

MY IPHONE IS LOCKED I HAVE NO ACCESS TO IT WHATSOEVER.   CAN YOU PLEASE HELP ME

1
gramps28
Pillar
3 months ago
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DrmurdoctroFirst activity
asked in Coverage & Signal

why does it buffer every 3 seconds with an excellent signal

I'm getting an excellent signal, yet I can't watch anything on TV, stream anything, load websites on my phone! I had to turn the wifi off on my phone just to do this question!  THIS IS THE WORST INTERNET IVE EVER HAD!  I want some answers! I've double checked everything, and if I get an answer like the tower doesn't have enough bandwidth, then you shouldn't have wireless internet.  I want this fixed or I'm done!

1
C
3 months ago
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chensley8101First activity
asked in Accounts & Services

Rebate

When I switched to T-Mobile in October of 2023 I was supposed to have received a Rebate card! When I go to track the card it tells me that I have received it already but I have not received it, what do I do? Is there really a Virtual Rebate Card and has anyone actually received one before?? Please help!!!! Thanks

0
C
3 months ago
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jcm48First activity
asked in Billing

Bill breakdown

How can I tell which part of my bill is for my cell service and which is for internet?

1
gramps28
Pillar
3 months ago
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Garyh99First activity
asked in Troubleshooting

Security Cameras

I’ll be getting my T-Mobile Internet Gateway this week. I have a Swann security camera system that I want to install and view over the internet. Will the T-Mobile Gateway allow me to do this?

13
D
3 months ago
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Encore55First activity
asked in Android

Connection Problem or Invaild MMI Code

So if I go to my keyboard on my Samsung Galaxy A35 5G phone and press “1”, I use to go straight to voicemail.  Now I get a message that “Service is Restricted, VN201C065”.    Same thing happens on my wife’s phone now. (Moto e)  She gets a message that says, “Connection Problem or Invalid MMI code”.  Both phones still dial voice mail if you hit the item in your call log on the screen.  Both phones also work to voicemail if you manually dial the 1-805 number to voicemail.I changed our phone plans to the Go5G Military plan last month.  Not sure if it occurred then or later.Any help?

0
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3 months ago
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trayFirst activity
asked in Android

what does code mean

“Connection problem or invalid MMI code” What causes this message and what does it mean. Presently  phone show it’s dialing and it never rings the number. 

4
E
3 months ago
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Tomself1First activity
asked in Billing

confused

My billing statement.

1
gramps28
Pillar
3 months ago
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FringeinternetFirst activity
asked in Gateways and devices

3RD Party Routers

Are T-Mobile Home Internet Sim Cards supported in 3RD Party Routers? If so, which models?

1
A
3 months ago
1
123WileyHelper Level 2
asked in Troubleshooting

?Home Internet

Every night for the past two weeks my tmobile home `internet` shuts off between 11:30 and 11:45!  Twice yesterday.Yes, ive heard it for the past two years..... "We're upgrading".  Well, after two years that sounds just a bit disingenuous, maybe?Typical speeds are 0 - 5 mbps, yes zero, and I just love seeing those ads on the t-mobile site that promise  100mbs.  Now, what can I do when it goes to 2mbs... pretty much the same as I do at 0mbs, nothing. 5mbs is pretty much rock bottom for streaming on a TV.

1
1
3 months ago
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usernamedayFirst activity
asked in Accounts & Services

Trying to send a link from the gateway pundit via text and if the link is in the text it won't send.

Trying to send the link for the article titled “Just Like Soviet Russia: T-Mobile Is Erasing Links to Gateway Pundit Articles if You Send Them by Text Message — MORE UPDATES…”And it won’t send.  What’s up?

22
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3 months ago
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AnHamsterFirst activity
asked in Gateways and devices

ban band2

Can tech support please block my router from attempting to use Band 2? This official hardware for T-Mobile Home Internet doesn't give much power to the end user. Bands 12, 71, and n71 are all great, but whenever it tries to use Band 2 the performance goes to abysmal, it hardly works in the slightest, yet it will stay connected to Band 2 for dozens of minutes attempting to use it before switching to a band that truly works. I usually restart my router when this happens but I'm getting annoyed with the necessity of restarting it, when it is only ever the same issue, Band 2 does not work at this address. When it first turns on it always connects to Band 12 just fyi. I have mentioned in this post all of the bands that I have noticed it using, that doesn't mean that sometimes when it was doing fine that I didn't notice other bands being used.

0
A
3 months ago
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DannyphantomRookie
asked in Gateways and devices

nok 5g21 Home Wifi Upnp

Has anyone had any luck enabling it or finding a way to enable it? I just got it today and my Xbox is saying it’s not successful and I can’t find anyway to enable UPnP on this router. 

36
K
3 months ago
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Rajnishkumar510First activity
asked in Coverage & Signal

network issues

Lathrop 95330 area network issues no signal plz fix here network issues 

7
R
3 months ago
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Tonyc1710First activity
asked in Coverage & Signal

phone not working

my phone is not working

1
F
Pillar
3 months ago
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guada_chaparroFirst activity
asked in International

cobertura

Hola soy de Paraguay y quiero saber si funcionaria comprar un iphone y usarlo aqui

1
gramps28
Pillar
3 months ago
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jerryvFirst activity
asked in Gateways and devices

All devices connect to home 5G except Microsoft Surface. What to do?

I just set up my T-mobile 5G home internet and have connected my TV’s, my Android phone, my thermostat, my Roomba floor robot, my door lock, my wife’s MacBook, everything except my Microsoft surface running Windows 10. This device connects to other wifi networks with no issues. My desktop PC on Windows 11 connected with no issues. The Surface sees my wifi network name, it lets me enter my password, then it says my connection is secured but “can’t connect to this network.” When I check the settings, it says my wifi adapter has the latest driver installed. WTH? What can I do? This could be the proverbial straw that breaks the camel’s back, as this is the most used device in my household. Thanks for any help.

5
K
3 months ago
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TJOFirst activity
asked in Accounts & Services

WHY CAN'T I REFER A FRIEND?

I ENTERED ALL DATA ACCORDING TO THE REP ON THE PHONE TO PROPERLY ENTER REFERRAL PERSON ON MY ACCOUNT… I WAS SENT TO A SCREEN SAYING I CANNOT REFER A FRIEND.. WTF?

2
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Pillar
3 months ago
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Michelle 67233First activity
asked in Coverage & Signal

Can't make or receive calls to other numbers on my account

We have 4 phones on our account and 3 of them, as of the same time today, cannot make phone calls to or receive phone calls from each other.  The call will ring once and go straight to voicemail. We can make calls to and receive calls from the 4th phone on the account as well as other phones not on our account.  This is not the first time this has happened, but last time it resolved within a few hours. This time it has been almost 12 hours. I went to a local store the last time it happened and they had no idea how to fix, suggested I call TMobile.  The issue resolved so I never did call, but it is back now.  Has anyone else experienced this? Any ideas how to fix?  This is not a new account, it is over a year old., No recent upgrades, we all have Samsung Galaxy S22s.

10
F
Pillar
3 months ago
Pananda84
Pananda84Rookie
asked in Accounts & Services

Why can't I contact a T-Mobile representative?

I've been trying to contact a T-Mobile representative for 2 days now. There is no callback available, and no representatives answering chat or calls. This is the 2nd time this has happened. Is there an issue with their system?Did they all go on strike or something?I live in Las Vegas, NV.

7
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Pillar
3 months ago
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UnsolvedFirst activity
asked in Apple

Was I misled?

Has anyone been “misled” by a salesperson about a promotion? I was told that my iphone 15pros would be “free” after I traded in my phones (and yes, I correctly described my phones) and I was also told that my base plan would be $100/month plus my add ons (after the 1phone pros were FREE!

0
U
3 months ago
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MeoMeowFirst activity
asked in Billing

bill viewing

For the love of Christ. Please and respectfully fix your app or website interface so we all can view a bills. Every other mobile has it yet T-Mobile is behind. What going on T-Mobile? 

1
D
3 months ago
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mexokreamFirst activity
asked in Troubleshooting

5G Home internet keeps dropping!

I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet stay connected to wifi, I've tried everything! Do I need to replace my gateway? Very frustrating. 

82
H
3 months ago
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ZMacFirst activity
asked in SyncUP and IoT

SynchUp Watch not charging

My child’s watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don’t catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.

11
J
3 months ago
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RHinPNWFirst activity
asked in Other Devices

Verifying devices connected to the T-Mobile Internet Gateway

Is there no way to view details about the individual wireless devices connected to the Gateway?

7
Y
3 months ago
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