Does anyone know how to get in touch with a tier 2 home internet tech support? The phone support really only has a script and aren’t very helpful with anything outside of what their script has. The problem I’m having is that the units (nokia gateway) connect to a primary and secondary cell tower. I have very good signal at the primary cell tower and mediocre signal at the secondary. It appears that all of my data signal is coming from the second tower however. When the second tower shows as disconnected I have no internet for a few hours at a time. The gate way still shows as online but apparently the primary tower doesn’t have a data connection of any kind. I lose signal 3-4 times a day so it is very annoying but thankfully I’m just using tmo for backup internet.Tmo support sent me a new modem but that was the only thing they are able to do. Hoping that someone might know a way to talk to a different level tech support to try and get to the bottom of the issue and hopefully resolve it
Deceist and company wont call us or release grandsons phone #. We are stuck in limbo and have to continue using this product
Could any one tell me how to get service on phone released and account closed due to Mother passing away and account being in her name, even with her husband and daughter on the account? Called customer service and they wont even contact us or let us remove her grandsons phone from the account. They said they would have account dept contact us and we could send death certificate if necessary but of course no one has contacted me.
Frustrated, and about to roll back to AT&T and cut my losses. My story, after 18 years with AT&T, the latest changes to fees and plans prompted me to look at alternatives. I looked at T-Mobile last, and one of the things that drew me to T-Mobile was the idea that I could get compensation, after the fact, for the financed hardware that I would need to payoff to make the move. For me it is a terrible time to have to shell out $1400 total to pay off our two phones. T-mobile does an excellent job of luring you in, with all of my questions answered, then even shipped a temporary hotspot to test my areas coverage, I was hooked. I had a plan to “go to the well” for funds, pay off the phones and get reimbursed for the phones using the carrier freedom offer “Keep and Switch”. I was very careful, following every step, and have completely moved my devices to T-Mobile, ported and the whole nine yards. The last step in this PASSIVE process, was my least fear, submitting for the rebate, I wa
I have a revvl v+ 5g but lost the charger. I've looked everywhere online looking for one that will do the 18watt fast charge but everywhere I look online shows me something completely different. Does anyone know the manufacturer specified wall charger specs for this device? Thank you.
Is there a schedule of availability for and from T-Mobile in the USA for the Samsung Galaxy XCover6 Pro, also known as the Samsung Galaxy XCover Pro 2, released 2022-July-13?I see that it has band 41 for 5G, band 12 for XR 4G LTE, Bands 2, 5, 4 and 66 for 4G LTE...even covers 3G and 2G bands, so it SEEMS suitable for TMo to me, but I’m just comparing screens of data. :)I also see that it’s selectable from https://www.t-mobile.com/support/tutorials/devices//samsung so, I’m hopeful. :)If there’s somewhere I can find information like this as a non-employee user, please educate me!
When can I JUST use TM internet modem as ONLY a modem, in BRIDGE mode, with NO NAT, NO firewall, and frankly NO Wifi.
PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum. I can’t and won’t change, until and unless I can get that kind of service. Frankly, I am shocked that TM didn’t spec that into their design. Instead, based on about a 20 minute search, that is IMPOSSIBLE today… and here are just a few of the problems that will prevent me from even considering TM:There’s NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem. Since I can’t treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen! No Bridge means that I’m limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC. Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, t
I am trying to understand how something like this happen unless it’s intentional. I signed up for the $50 a month unlimited data, text and voice with T-mobile I believe 6 or 7 years ago. I have been paying that every month. I was paying as a guest so I never really know what’s happening. So lately I have been using data more than before and guess what my bill is $ 40 so who’s taking that $10 every month and not only from me but also from IRS since I am paying more on taxes as well. This is very frustrating and I am willing to go further with this.
My close all button does not work. Just keeps saying phone is in optimal condition. Close the programs. This is just the most frustrating part of the update. Seriously if I wanted an iphone I would have bought one. Nothing works like it did, all my apps are now on screen pages. I had them hidden for a reason. How do we fix that? Better yet can we just go back to how it worked before you " made it better for me"? Really need to reconsider my carrier, and phone
Since I have had my 5g internet, I get no more then 2 bars. I have moved it all over the house and here and there might get three, but once I set it down back to two bars. Tmobile told me I would have service in my area, but I want faster then dsl lol. Any help would be great. Thanks
I am coming to the United States of America to study for a period of four months, so I wanted to know if there are specific papers to obtain a phone sim. I also want an unlimited internet package, preferably 4G. I also want to have in the package talk and message .a summary of all of this. I want an integrated package, so I want to know the price of all this and I want to know what is prepaid if it will make a difference I think it will be easier to buy it when I arrive to usa
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