Unanswered questions

11309 Discussions

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PyromanciFirst activity
asked in Accounts & Services

"Diagonstic Testing" notification

OK,So just sitting here working had a text come in. I checked it and after I checked it. I put the phone back done and saw this notification pop up. Someone over at T mobile playing with things? 

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U
2 years ago
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ChrisAFirst activity
asked in Gateways and devices

5G modem keeps losing 5G

My 5G modem (arcadyan) keeps randomly losing 5G connection. It happens randomly and once or twice a month. When it loses 5G, it switches to 4G which works but is obviously slower. There are cases where 4G also slows downs to a few kb/s. The only solution is to unplug and restart. Another problem is that I have my own router connected through Ethernet. I don't use the T-Mobile modem wifi. Whenever I restart the modem, 5G won't come up if the Ethernet cable is plugged. The only way to get 5G is to restart the modem with Ethernet unplugged and connect Ethernet once the modem locked on 5G. Sounds like bad firmware on that modem. Am I the only one experiencing this ? Obviously T-Mobile customer service has no clue. The only thing they suggest is to restart the modem. 

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22 days ago
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username191Rookie
asked in Accounts & Services

T-Mobile Experience Forum

Hi,I recently received an email about joining the T-Mobile Experience Forum.  However, when I clicked on the link in the email it does not work for me.  By chance has anyone has any experience with this or better yet possible to help me out? It sound like an amazing opportunity and I would like to join. Thank you.

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Community Manager
3 months ago
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VivalatipsyyFirst activity
asked in Gateways and devices

ethernet cable with home internet

How exactly do you use this ethernrt cable with the Home Internt?? Does it help with the strength of he signal? Do you plug it in a regular phone jack plug in the wall? Help!! I want to make sure I'm utilizing this equipment to best of its abilities.      

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2 years ago
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davidlikes2gSpeaker
asked in Coverage & Signal

I live rural and I have pretty bad 4GLTE signal, using a Galaxy Note 9, and I wonder how I can contact T-Mobile to maybe improve their singal here

I live in southern Florida and I use RedPocket GSMT, and I noticed how T-Mobile has super spotty coverage where I live. I like T-Mobile because they support their older networks much longer than others HOWEVER, I strongly ask T-Mobile that I be able to call and text from my own house because it is nearly impossible to do so. I may catch 1 out of 5 bars of 4GLTE on my Galaxy phone if I am standing outside for long enough or it will catch a very faint 1 bar 4GLTE signal only for 10 seconds then back to cross sign signal on the top right corner! Not even do I get 2G “E” logo because 2G doesn’t exist around my house. It is frustrating that if I want to call or text my relatives or friends I have to go a couple houses down to catch a slightly stronger 4GLTE signal even get “E” sometimes. I am not saying I need to have all 5 bars at my house and I will be happy with just 2 or 3 but if someone can PLEASE help me on how I can contact T-Mobile for “Coverage Support” or something so I can have s

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1 year ago
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therrickFirst activity
asked in Troubleshooting

Unreliable Gateway

My gateway just rebooted again today for no reason. How does T-Mobile not fix these issues?? The service at my location is great if the gateway would simply stay connected. I really want to love this service but it feels like it’s simply not ready for prime time.

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iTinkeralot
Pillar
1 year ago
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mcottermanFirst activity
asked in Other Devices

SyncUP Kids Watch Battery Replacement

The battery on our SyncUP kids watch was swollen up and popped open the case. I have not pulled it the rest of the way apart to see if I can replace the battery yet. I thought I would post to see if anyone has made the attempt yet. Obviously the battery is not normally user replaceable, but at this point I've been wasting money on service I cannot use. Thank you!-Mike

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2 months ago
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magenta7995230First activity
asked in Troubleshooting

How to return Internet Gateway?

I was sent a high speed internet gateway, but there’s nothing for it to connect to. No 5g nearby and the 4g LTE is terrible. It needs to go back ASAP, but I can’t reach anyone by phone to arrange it. I guess they’re not doing chat support now.

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1 year ago
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JiggerjFirst activity
asked in Coverage & Signal

Your web pages won't load

Why won’t your web pages load? This is my desktop computer where I watch full movies and play games online, but I can’t get a simple Tmobile web page to come up? 

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Pillar
1 year ago
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Mbrown2626First activity
asked in Troubleshooting

Constant 400mb usages every 9-10 minutes by the gateway

Got my gateway a little over a week ago and the data usage is off the charts. My gateway is constantly using exactly 400mb every 9-10 minutes. I’ve only got a couple devices connected (3 phones and 2 TV’s). When I look at the usage log it started from day 1 and constant hits for exactly 400mb. Anyone else experiencing something similar? It’s as if the gateway is download updates and doesn’t finish. It happens at all hours of the day and night. 

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2 months ago
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HyphenFirst activity
asked in Accounts & Services

Switching phones

I just received my new phone in the mail. Do I need to go instore or order a new sim card to activate it, or can I just switch the sim card from the old phone into the new phone.  I would ask support but I cant call a the moment, live chat is either down or broken for me, and I do not have Facebook or Twitter. 

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gramps28
Pillar
2 months ago
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ChicagoLawProfFirst activity
asked in Accounts & Services

Plan changed to Magenta without my permission

I contacted T-Mobile prior to departing the US for a lengthy stay in Europe.  I wanted to ensure that my phone was unlocked so that I could use an Italian SIM card while visiting my family there.  The agent with whom I spoke found it difficult to verify whether the phone was actually unlocked.  She informed me that I would, in any event, be able to get some limited access to the internet while overseas and that she would do follow-up to ensure that the phone was unlocked (I have been a Sprint/T-mobile customer for many years and my prior phone had been unlocked; I wanted to ensure that the new Revvl phone supplied by T-Mobile was also unlocked).  When I arrived in Europe, I was able to access the internet.  However, shortly after arriving I received notification that my auto-pay was set to pay a bill that was significantly higher than usual.  My previous bills had been for $90 a month; this was for $150 circa.  I have since received a second bill at the higher rate.  I have now discove

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gramps28
Pillar
8 months ago
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RicklesRookie
asked in Coverage & Signal

Network has become unusable, and no one will help...

I used to have an amazing experience with 200MB or better download speeds over the last couple of years on T-Mobile in my NYC apartment. As an employee and ex-employee I have continued to promote T-Mobile to my friends and family. A couple of months ago, something changed. I show 5 bars of 5G and 5 bars of 4G service back and forth, but there are practically zero services. The internet if I can even get it to register with a speed test, is 1 MB download speed at best - It’s unusable, and phone calls connect, but the other party can’t hear most of what I’m saying most of the time. This is on multiple lines on my account in my location and on my wife's phone on her own account also at this location. The issue is all around my neighborhood - approximately a  2-3 block radius in every direction.  Even my brother has these issues when he comes to visit. Something has changed on the network - not sure if it’s 2 towers competing or what… Multiple calls to care and they keep troubleshooting my

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Pillar
6 months ago
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cmspencerFirst activity
asked in Accounts & Services

YouTubeTV Promo Code - Where is it?!

I’m embarrassed to say that I’ve had several failed attempts over the course of 10 months now to redeem the YouTubeTV $10 off per month. I’ve found helpful feeds to walk me through NOT having to cancel the existing YouTubeTV account to use the promo, however I’ve never received a promo code despite confirmation of having submitted for the promo.  WHERE do I find the promo code?! It was never texted OR emailed. 

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gramps28
Pillar
1 year ago
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JeremysIronRookie
asked in Gateways and devices

Will using my own router resolve some issues with the T-mobile router?

I’m having a few issues with my 5g T-mobile gateway/router (the cylinder) with my HP printer and maybe my Roku (I stopped seeing its Wi-Fi a few days ago). What I’m wondering is, if I use my own router in bridge/AP mode and connect to that, will that resolve potential issues I’m seeing? Or no, since it’s all part of the same network anyway?

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bocaboy2591
1 year ago
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TuBon_gRipsFirst activity
asked in Accounts & Services

So... Who has my trade in device?

Trade-in device tracking detailsSo I shipped my device back on 10/22 and it was delivered on 10/24. Saturday, 10/29, I received a text form T-Mobile reminding me to send it back… Y’all had the dang thing for 5 days at that point. It was delivered a week ago at this point but still shows that they don’t have it.WTF?When I try to forward this information to customer care by texting 611 I get a response “Sorry, this service is temporarily unavailable. Please try again later.”Anyone else have their trade in device just… disappear after delivery? Also, I find it odd that it says it was picked up form the post office, but delivered is delivered is delivered, so…What gives, T-Mo?

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1 year ago
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Rafael2032First activity
asked in Android

desbloqueo de red

No puedo desbloquear mi celular de red me aparece codigo 38

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gramps28
Pillar
1 year ago
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pdxToddFirst activity
asked in Android

December 2022 security update for Note 20

What happened to the December security update for the Samsung Note 20 models? The last one I received was the November 1 release for my Note 20 Ultra 5G.

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Pillar
1 year ago
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oldsaltygeezFirst activity
asked in Accounts & Services

Phones not shipping?

I was already pretty incensed that the upgrade page outright lied in print about the cost, something I meticulously checked over after the fact. Finally decided that wasn’t a fight worth starting, and ordered a phone upgrade, last week. It has been so long that the pending charge has dropped off of my bank. There are no updates or indications of when or why this is happening. I’d like a normal, human answer about this process, and whether I should expect any feedback or updates.

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6 months ago
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NoSupportRookie
asked in Accounts & Services

Firefox incognito not supported

When I try to log in to my account the website takes me to a page that reads: Firefox is no longer supported in private modeThe Firefox browser is no longer supported in private mode on our site. To continue, please take Firefox out of private mode or choose another browser. We recommend Chrome, Safari or Edge. What the heck is going on at t-mobile and why won’t you allow me to use my regular browser anymore? 

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11 months ago
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okgoogleFirst activity
asked in Android

Urgently need latest SPL for corporate/work account compliance

Hi, My 250,000+ corporate employer just blocked all corporate network access to Android Phones without the most recent Android SPL May'22. Can we get this rolled out ASAP on Galaxy S10 (I currently have April '22 while Google has rolled out one for August '22 as well)? When can we expect it?  Apparently the security issues found were so risky that Corporate IT acted immediately/urgently to require it (normally there's a rolling 1 to 2 month window after Google releases to require the fix). Was hoping TMobile would allow me staying compliant with prompt SPL updates but will consider switching to another network if this isn't addressable in a timely manner.Thanks for your consideration and help!    

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gramps28
Pillar
1 year ago
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melsaywhatFirst activity
asked in Accounts & Services

Visual Voicemail "detected a new SIM card"

I’ve had my phone for over 7 months now and every time I try to log into Visual Voicemail I get the following message “We have detected a new SIM card and are confirming your account status. Please check back soon”. I have tried clearing my data/cache and it works once, then I get the same message again.

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1 year ago
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BrittanyibeFirst activity
asked in Accounts & Services

LEGIT HIGHEST COMPLAINT CONTACT

Honestly, I do not feel it should be this hard can other customers and myself simply get a legit highest complaint contact information? I'm talking customers who have experienced fraud  and or very serious matters on their account that have not received a solution still after reaching out to almost all departments recommended like task force, and or e scalations so we are not given the run around with several employees reviewing the account each one starting from the very beginning each time. These are serious matters fraud due to your data breech is a serious matter and they deserve a actual review with one person. Same with any other type of unauthorized transaction. Like we need direct contacts for serious matters. 

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J
1 year ago
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GtcFirst activity
asked in Coverage & Signal

does t-mobile use sprint bands B25/B26/B41?

The T-Mobile network does not have bands 25, 26, and 41. However, Sprint does. Considering tmobille's merging with sprint, does TMobile support those bands? 

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J
1 year ago
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Batman63First activity
asked in Troubleshooting

pluto tv

Is Pluto TV having problems today!?

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gramps28
Pillar
1 year ago
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