Unanswered questions

11308 Discussions

T
TMurray101Helper Level 1
asked in Gateways and devices

Aladdin Connect

I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?

10
A
4 months ago
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Tee_Feb22First activity
asked in Android

Will my Samsung S7 phone work on 5G Network

Will my Samsung S7 phone work on the 5G network?  If not, what is the best budget phone for the new network?

1
gramps28
Pillar
2 years ago
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jarodwillard97First activity
asked in Coverage & Signal

Why suddenly UPnP not successful XBOX ONE

This suddenly emerged today June 1st approximately 12:00PM EST . I was Playing Ark without a problem for months , until this UPnP issue surfacing today.  Is this somehow T-Mobile forcing us to buy another product .. or what? It’s frustrating .

3
M
3 months ago
A
ankeFirst activity
asked in Accounts & Services

How do I reactivate a suspended line outside of payment cycle?

I need to reactivate my line outside of a ‘payment cycle’. I can’t wait a week for the line to be reactivated. credit card payment has been made. So funds are available. I’m also happy to delete this line and start a new one if that’s the only solution but I can’t see that option either. I just need a line in 2 days time.

1
syaoran
Pillar
2 years ago
W
wstvrgnafan4Novice
asked in Accounts & Services

Link multiple MSISDNs to single account

what does this mean on my bill activity

1
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Community Manager
4 months ago
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pizzaboy192First activity
asked in Android

Tmobile Revvl 6 Pro 5G loses cellular connection after November OS update

I purchased the Revvl 6 Pro 5G a few months ago, and everything for the most part has been working great until the last few weeks after taking the recent November 2022 security update. Ever since that update my phone will randomly drop all cellular service (it shows signal, but no data, no speed, just full bars. No 5G, 5GUW, 4GLTE, etc) This also means I lose all data and voice service during this time. I cannot place calls, cannot send or get SMS or MMS messages.when I reboot my phone, I’ll get service back for 10 minutes or so and then it drops again, After a few reboots it’ll come back for a few days, but then randomly, service is gone again.I’ve tried a factory reset of my device and setting it back up from my Google account backups, but that still doesn’t seem to help.I have a brand new SIM card that was installed the same day I purchased the device, so I doubt my SIM is failing.Is there any menus I can access that have diagnostic features? has anyone else encountered this? I know

4
B
8 months ago
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vfine89First activity
asked in Accounts & Services

Add a line promotion

I recently added my mother-in-law to my family’s plan and she got a “free phone” with her new line. I’ve now tried disconnecting a different line (not in an attempt to find a loophole or anything, just because I don’t want to keep paying for a phone line for my brother’s ex-girlfriend) that doesn’t have a promotion on it and I was told that I would lose the promotion on my mother-in-law’s line if I disconnect another line. I’m not even seeing the promotion details on my account (it’s not listed as a device promo or a service promo) so I can’t find the “fine print.” The only details I can find are these: “Promo Code: P617Start Date: December 7, 2023Credit: up to or $29.17/mo. for 24 months Contact us before cancelling account to continue remaining bill credits, or credits stop & balance on required finance agreement is due (e.g., $999.99 – Google Pixel 8 Pro 128GB). Tax on pre-credit price due at sale. Limited-time offer; subject to change. Qualifying credit and service required. Av

7
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Community Manager
2 months ago
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caligemFirst activity
asked in Apple

iMessage on iPhone 13 Pro Max says verifying

Has anyone had the issue with an iPhone 13 Pro Max on iMessage? My iMessage and FaceTime are connected to my email because it says my phone number is ‘Verifying’? I tried everything from spending 3 days in a row between talking to T-Mobile and Apple. Many hours of wasted time. No one seems to know the issue. 

3
1
1 year ago
A
AfonsoAlvesNorfolkVARookie
asked in Android

Galaxy Watch4 overheating

Even if I set my galaxy for powersaving is showing that has to cool down.Today it happen 3 times.

6
B
1 year ago
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TSMFirst activity
asked in Troubleshooting

Device settings issue

Home internet app device settings tab is showing devices offline while the devices show as connected to the network. I have not set any schedules. What is going on?

20
M
1 month ago
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KHernFirst activity
asked in Apple

Remove Visual Voicemail

I hate the visual voicemail feature and I want to remove it. I called T-mobile and was on the phone for 13 minutes and no luck. The call ended up dropping and my issue has not been resolved. 

2
F
Pillar
1 year ago
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TherreraFirst activity
asked in Other Devices

using a verizon hotspot on the tmobile network.

I have a Verizon jetpack midi 6620L hotspot.  I put in a TMobile sim card and started the wireless service.It worked fine out of the box but I notice it disconnects without notice.  I read a change that was suggested for this issue which was to disable ip6 support.  I did so but still had the problem.However when I stream a movie, the connection stays up.  Could there be a setting that tells the device to shut down if there is no data being downloaded?  I'm using it as a home based router to link a few workstations and wireless printers.  In addition it is being used to provide connectivity to a fire stick.  However it's main function is for work.Any ideas?

0
T
1 year ago
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HWWFirst activity
asked in Accounts & Services

Bait and Switch on Rebates

A month ago we talked to a sales agent for over two hours to nail down a deal. We were rolling over 5 lines and swapping one old phone for a new phone. We were responsible to return the old phone and were promised a $200 mastercard gift card per line.When the new phone and sim cards were delivered there was no information on returning the old phone and no gift cards.I called today and sent an hour with technical support and then another hour with billing. After walking through our account details the billing representative told me we would get the gift cards if we switched to a higher cost plan.Clearly a bait and switch. In the original sales call we covered in detail every aspect of the plan we were going to use, the trade-in for the new phone, and the per-line gift cards. Everything was completely clear between us and the sales agent. There was no confusion.I said “bait and switch” to the customer representative and she hung up.I’m planning to switch to another carrier as soon as pos

9
D
11 months ago
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jonhok3First activity
asked in Accounts & Services

SMS messages fail to send - error "Message Blocking active"

This problem began a few days ago. Before that, no problems.I cannot send or receive SMS messages to one specific contact. We can call each other and send MMS messages, but not SMS. If either of us try to send SMS, we both receive the “Receiver <number> unable to receive message - Message Blocking is active.”Neither of us has Message Blocking enabled for any numbers.We’re both using Arduino phones and use Google Messaging. We have: Deleted each other’s contact and cleared the conversations: Shut off Wi-Fi: Reset the phones: Tried different SMS apps. Cleaned out the “Spam & Blocked” folders.Any other ideas besides going to visit T-Mobile?

1
G
1 year ago
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Odddodd07First activity
asked in Troubleshooting

Blocked number voicemails, how to retrieve

I have a family member blocked that I would like to be able to hear the voicemails.  I’ve tried what TMobile told me to try, going to Voicemail, clicking the three dots in the upper right, opening settings, and clicking on blocked numbers.  Supposedly it’s “blocked numbers and messages,” but mine only shows blocked numbers.  When opening “blocked numbers,” there is nothing to click on for blocked messages.  I do know that said family member is leaving messages, so where are they and how do I find them? 

4
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Community Manager
7 months ago
G
GeteducatedRookie
asked in Android

Direct to Consumer outgoing 22945

I have a bunch of outgoing direct to consumer texts on my bill to 22945. No incoming. I need to know what this is for. If I text help to it it sends back a message to me saying Sorry this service is not available, and then shows it as an incoming text on my bill but no outgoing.This is driving me nuts, and I need to know what it is for. Both phones are androids

2
G
1 year ago
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kahmarkFirst activity
asked in Troubleshooting

Inconsistent speeds

We started using Tmobile home internet a few days ago.  download speeds regularly 25-140mbps.  Then suddenly, speeds dropped to 2mbps down and 2mbps up.  Any ideas what is going on and what we can do to improve our speeds? 

4
iTinkeralot
Pillar
2 years ago
J
jhill2949First activity
asked in Accounts & Services

visual voicemail no longer shows my messages transcribed inside the app itself.

So I have been trying to figure this one out, i have call in multiple times to where eventually I gave up. I think that the voicemail to text feature is getting mixed up with the voicemails being transcribed in the actual vvm app. I paid for the feature and was still not getting the messages transcribed in the app but would receive the sms text with the transcription in my messages. Before when it was working correctly i had no vm to text subscription or feature on my account and my voicemails would show the option to play back in the vvm app as well as the transcription of the message right below the play icon. I believe the problem lies in the app software because oddly enough i was able to clear app cache and data then uninstalled reinstalled the app and when the app loaded back up and i set it up again i tested it immediately and the vm Did show with the transcription in the vvm app but sadly  reverted right back on the very next vm that i received only allowing the play back to li

4
P
1 month ago
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PthumpFirst activity
asked in Android

Google Pixel Phones

Is there a reason why TMobile only sells the 128Gb versions of the Pixel? I really like the Pixel 7 Pro but TMobile only offers on storage size.

10
P
1 year ago
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DrifteeDogFirst activity
asked in Accounts & Services

Timely Advanced Complex TMobile Reward scam?

I received what appeared to be a legit TMobile Reward (they give so much stuff away) where you basically get a product for free if you pay shipping. I purchased an underwater camera for $5.99. My credit card company put a note on my account then, so I called. And they said I should call the number related to the transaction. I did call -- and that was a bizarre answering service, but they DID have a record of a second transaction I tried to make, which was declined (because you are only allowed one “free” item” and I tried for a second). They only had a record of the declined transaction. Not the first one which went through, which is odd. So, does anybody have experience with this? The name on the transaction is Timely Advanced Complexs / General Merchandise. Thanks

1
D
1 year ago
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r.8at1First activity
asked in Android

New software update for OnePlus 8 Android 13 Update

why should you d not provide us OxygenOs 13, for OnePlus 8 T-Mobile..?

4
S
1 year ago
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BadKitty71Novice
asked in Just for fun

Scam Text Message?

Received the following as a text from (325) 0320-0123.Hello! This is RYAN CARTER from T-Mobile Network Company, We are giving out $3500 to client of our T-Mobile Service for this time of COVID-19 pandemic. Do you utilize T-Mobile Network? If yes text ( YES ) to this number (312) 970-1825 and accept your $3500 ASAP grateful. I deleted and blocked this number. Any next steps?

1
gramps28
Pillar
1 year ago
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bajusbeachFirst activity
asked in Accounts & Services

Voice Line

 I have magenta 55 and we can have several lines. My daughter we added on but it says that  next to her name in our bill  it says , new line that she owes 50$. Usually or what we were told if she is added that it would come up to 105$ for all three of the lines because it is a senior plan . Also it says that her phone number has a added a voice line to her plan. What does that mean . We get a discount of 20$ now from auto pay and we are only supposed to get 15$. Hmmm It also says that she is using a different address on her line which is not true . we all have the same address. Insight anyone

1
C
1 year ago
J
Johnnyb777First activity
asked in Coverage & Signal

MCAFEE VPN on t mobile

Does anyone have any problems using McCaffey VPN on T-Mobile‘s net work

7
J
1 year ago
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Fábio A.First activity
asked in Apple

Prepaid eSIM app - Error 505

I’m from Brazil and I tried twice to purchase a Prepaid eSIM plan.I received an error 505 when I finalize the order and my debit card had successful debit with status Pending.I believe this order will be cancelled in my debit card but I’d like to know what is this error.All of my billing information are correct and I’d like to arrive in the USA with this eSIM activated.I’m using an iPhone 12 Pro Max I will appreciate any help.

5
Q
6 months ago
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