Unanswered questions

11298 Discussions

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DJTowingFirst activity
asked in Troubleshooting

buffering

How do I get this gateway to quit buffering? This is very annoying it does it on my phone TV my tablets, my computers it says it’s has a very good connection. Also makes my cameras go off-line. I should not have to keep on resetting this gateway

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4 months ago
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ScratchjunkieFirst activity
asked in Android

galaxy flip 4 turning off when closing after 5.1.1 update

Just downloaded the 5.1.1 update to my Flip 4 and when I fold the phone close, it will shut the phone down. Anyone else experiencing this problem? What are my options from here?

3
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4 months ago
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willoughbyj42First activity
asked in Accounts & Services

Is this a qualifying plan for promotions?

We were originally with Sprint and then got transitioned to TMobile.  Upon transitioning, our plan unlimited plan with Sprint was transitioned to “T-Mobile Unlimited TI Plan w/Plus Int'l v3 - 2-10 lines.”  Is this a qualifying plan for all the Tmobile promotions like upgrading phone, trade ins, etc?

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4 months ago
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BrendaEFirst activity
asked in Troubleshooting

tower messages

I keep getting messages from unknown person on my wifi tower

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5 months ago
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jimkimdoddsfamily@gmail.comFirst activity
asked in Plans and Services

T-Mobile internet app change device name

I'd like to be able to change the device names for my T-Mobile internet. Is there instructions on how to do that so that all the device names are not unknown? I have no idea whose phone is who's and who's laptop is who's. Please help. 

14
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5 months ago
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wrkhtdkthdkFirst activity
asked in International

Port forwarding for multiple IPs

Hi, I want to set up port forwarding for my minecraft server. I put the external port and internal port correctly, in internal host I put the IPv4 of the host machine and in external host I want it to be ALL possible IPs. I can’t make multiple port forwarding rules because it gives me a port conflict error. I also dont know what to put in the service box. I tried setting up a DMZ  but it didnt change anything.

0
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5 months ago
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DrZFirst activity
asked in International

international data

I am in a country where I have GB of high-speed data. However, my hotel room does not have wireless internet so I want to tether my phone to my laptop. The T-Mobile web page on international data says I can use my 5 GB for data on my phone but I cannot share with other devices by tethering through a smartphone mobile hotspot. I want to tether my phone to my laptop through a USB cable. Is that the same as a mobile hotspot or can I do that without any extra charges?

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5 months ago
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RalphsonFirst activity
asked in Coverage & Signal

public hotspots

I recently switched to T-Mobile from Verizon. Verizon has numerous public Wi-Fi hotspots that gave me Wi-Fi connectivity in lots of public places. T-Mobile supposedly has these too, but I’ve yet to find one. I can find no map showing where they might be, if they exist at all. Anyone have any information about this?

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gramps28
Pillar
5 months ago
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banjoman06First activity
asked in Android

Exchange Phones on Same Plan

Would I be able to get a new phone (Galaxy S23+) with the add a line promotional discount, and then swap my current phone (Galaxy S10+) with the new phone so I have the new phone on my current number and my existing phone on the new number?I don’t see anything in the terms of the offer that indicate the new phone has to be on the new line, but maybe I’m missing something.  If this would be technically allowed, what sequence of steps would I follow to achieve this?Thanks!

3
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5 months ago
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apease12315First activity
asked in Plans and Service

Internet service

Can we add Internet service to our account?

0
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5 months ago
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justsayn'First activity
asked in Coverage & Signal

can't connect

How do I connect my Alexa Echo 1st gen. to my TMobile Gateway.  It will not connect.  I connected my echo2 but it will not connect to my Echo 1st gen.  ….. Same directions followed and all I get is the yellow ring around the top for “set up mode”  HELP!! TY

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Pillar
5 months ago
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1stclassdriverFirst activity
asked in Android

Replace t-moble's voicemail with google voice on my samsung Note 20 ultra

Need to change my voicemail to google voice

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5 months ago
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henry51Helper Level 3
asked in Gateways and devices

TP-Link Archer AX21 Router: Access Point Mode?

My Arcadyan KVD21 gateway is connected by Ethernet cable to my TP-Link Archer AX21 router.  The gateway’s Wi-Fi has been disabled. All my devices connect without issues to my router’s Wi-Fi.  Setting up the router was done very easily with the T-P Link Tether app. I see in the the Tether app that the router is set up as “Wireless Router” and not in ”Access Point Mode”.  Should I change the operation mode to “Acess Point Mode”?  What would the benefits be?Thanks in advance for your help.

1
copz1998
5 months ago
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sueflintFirst activity
asked in Plans and Service

netflix add on household

can I add an extra household to my tmobile netflix account?

2
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Pillar
5 months ago
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JIknerFirst activity
asked in Gateways and devices

Connecting Ring to T-Mobile internet

We are trying to set up out Ring doorbell up and it will not take internet. We have T-moblie internet. I have tried changing the network setting to WASP- 2 and that did not work either. Does anyone know what I am doing wrong? 

1
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5 months ago
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RickssmithFirst activity
asked in Gateways and devices

Modem Choice

When is Tmobile going to offer either Arcadyan TMO G4SA or Sercomm TMO G4SE to customers who need an external antenna to access their nearest Tower. I am located about 2 miles from the nearest Tower but have some Tall trees line of sight to tower. When the wind blows the foliage right, I get 150 to 250 mbps downloads. I get frequently disconnected and have to reconnect home automation and entertainment devices. I am willing to buy a Waveform antenna if Tmobile will provide a compatable modem.

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Pillar
5 months ago
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jsunnybFirst activity
asked in Accounts & Services

account

So I have a family plan and my husband is the account holder.  Is it possible to move the account under me as the account holder?  Also, why is upgrading our plan to the GO5G way more expensive then if we were new customers?

1
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Pillar
5 months ago
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Hthr1128First activity
asked in Accounts & Services

How do i switch phone to another line

So I have an open line on my account and I want to switch my iPhone 12 to that account cause the line it’s currently on is my roommates line and she got an iPhone 13 that she wants to use. I was told the last time by customer service that I can do this within the app, but I can’t seem to figure it out. Can anyone help me?

4
syaoran
Pillar
5 months ago
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BetterCallSaul20First activity
asked in Android

November Update

I've got a Galaxy S22 Plus and I'm still waiting for the November update. I don't care if it has the One UI 6 or Android 14.I just want at least the monthly security update.Has any S22 plus owners gotten it yet?

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Pillar
5 months ago
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jbarhawkFirst activity
asked in Apple

switching sims

Is it okay to place a sim from 2007 iphone into a 2012 iphone? 

2
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Pillar
5 months ago
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Bob AtkinsFirst activity
asked in Android

LG V60 upgrade to Android 13 fails

OTA update to Android 13 fails every time.Accept update Download update and optimize phone When optimization completes, Tap ‘Restart Now’ Phone reboots 4-5 times but never gets passed initial V60 boot screen Finally completes reboot to home page and a message that says ‘Couldn’t install system update’ - Tap to learn more Explanation simply says ‘Installation problem’Does anyone have any idea how to get the upgrade to complete?

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Pillar
5 months ago
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ChandraAFirst activity
asked in Accounts & Services

Postpaid to prepaid conversion

I would like to convert my postpaid line to prepaid. could you please let me know how can i do it without visiting T-Mobile store.

1
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Pillar
5 months ago
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ceeeveeeFirst activity
asked in Android

Samsung Galaxy A7 Lite Camera Not Working

I have had the Samsung Galaxy A7 Lite tablet since January 20 and only recently tried to use the camera.The camera will not open. I tried other camera apps and did a factory restore of the tablet. The base app doesn’t open. The downloaded app would open but show a camera error. Running a diagnostic shows there’s an issue with the camera (front and back) but offers no solution.Am I out of luck?

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syaoran
Pillar
5 months ago
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cltuckerFirst activity
asked in Apple

Visual Voicemail not working on iPhone

Visual Voicemail is not working for me. I have been with T-Mobile for 16 years and did not have this problem until recently. It began on an iPhone SE - suddenly stopped showing me voicemails. I tried every fix I could until finally an Apple rep suggested erasing and restoring the phone, which I didn’t want to do. Once my phone broke, however, I upgraded to an iPhone 13 Pro, and the Visual Voicemail still isn’t working. I recently resent the PIN. I made sure that voicemail itself works (pressing/holding 1 on the keypad) and when I call my own number, I hear the recorded greeting that I made. However, the Voicemail app in Phone doesn’t recognize that there is a greeting there, and can’t connect to make a new greeting. On another thread from a few years ago, a T-Mobile rep recommended “The solution was to remove the voicemail to text feature in our backend system to allow the visual voicemail to work.” Is that what I need to do, and how do I do it?

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5 months ago
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Tailor18First activity
asked in Billing

need help with paying bill

I was with sprint when they switched to t mobile and now can’t pay my phone bill. Please help

1
gramps28
Pillar
5 months ago
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