Unanswered questions

7533 Discussions

Do back glass cracks disqualifies for trade-in at T-Mobile?

Unless I’m reading it wrong or interpreting T-Mobile’s document wrong, I don’t think the trade-in policy disqualifies back glass crack.I’m talking about this T-Mobile support documenthttps://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device Checking your device conditionThere are four main things to check on your device. Click each link to learn more.Screen & LCD damageLiquid damageFind My iPhone & Anti-Theft disabledDevice turns on (Not required for buyer's remorse or warranty exchange)Screen & LCD damageScreen damage (LCD or display damage) voids all warranties and can't be accepted.When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions, and inspect at multiple angles. Screen damage includes hairline cracks that are difficult to see. Screen damage includes: Cracked screen Cracks or chips in glass that is connected to the screen (including edges) Crushed or shattered scr

3 months ago

childs23First activity

asked in TV & Home Internet

Free MLB.TV?

Does anyone know if T-Mobile is giving MLB.TV subscription for free again this year?

2 months ago

Seth19First activity

asked in Accounts & Services

Spam Caller: +1 805 637 7243

This # has been leaving voice messages ever since I got my phone in 2018. Every time I shut down my phone then turn it back on it says that I have a new voice message from the same #. Then its says that voice mail was detected using SMS but I haven't even been able to set up my voice mail. So I Googled the # to see if anyone else was having this problem and I found that this # is from Santa Barbara and many people have had this issue just like me and most of them said that this # had something to do with T-Mobile. Then I heard that this # was a viruse or a hacker trying to get into your phone which almost gave me a heart attack. So if you could explain to me what this # really is then that would be great.

1 month ago

jtheissLearner

asked in TV & Home Internet

5G home internet keeps dropping

I’m having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I’ve had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network. When I say “drop the network,” I mean to say it throws everything off of the Wifi that it’s broadcasting, and anything plugged in via ethernet says “no network found. (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.) Turning off the gateway and turning it back on resolves the issue, but doesn’t prevent it from happening again. Whatever is happening doesn’t seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won’t just disconnect randomly. To address this, T-mobile has so far run a

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15 days ago

J57littleFirst activity

asked in Network & Coverage

doncarlos51First activity

asked in Android

phone won't ring calls go straight to voice mail

My phone won't ring when calls are coming it goes straight to voice mail.

10 months ago

creilly28First activity

asked in Accounts & Services

Sprint customer getting strange calls

Has anyone been receiving calls from T-Mobile? The number is 844-319-1130. They say they're going to assist me to change over my Sprint account to T-Mobile. Offer me a great deal but then start asking for my pin # and account info. When I say I'll wait yhey say I have to soon or my account could be canceled. They call every other day?

1 month ago

hotclick56First activity

asked in Accounts & Services

Is the $100 T-mobile reward a scam?

8 months ago

Levicalhoun87First activity

asked in Network & Coverage

Good signal/bars but no network connection many times daily

Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings

17 days ago

dadownFirst activity

asked in TV & Home Internet

Mesh Wi-Fi 6 System

On the new grey 5G home internet box, when you connect to its web page (typically http://192.168.12.1/), on the Overview screen, under the Devices panel, one of the items listed is “Mesh Wi-Fi 6 System”, just above “Wireless” and “Ethenet”. This implies a third way of networking devices (it currently says 0 connected). I have a Deco Wi-Fi 6 mesh router and was wondering if they could be interconnected by something other than an ethnet cable. Is this something that is currently implemented or is it just a planned feature for a future expansion?On their product page (https://www.t-mobile.com/isp/gateway) where it lists device features, it also says “Mesh expandable Yes”, but I haven’t found any details about this in the documentation.

9 days ago

yesindeedsirFirst activity

asked in Accounts & Services

How do you redeem the discord nitro?

I can’t redeem my nitro because everytime i try to, it just opens up discord. The instructions tell my to verify my email, even though it already is. I really want this nitro bad. Can someone help me?

10 months ago

nartinoRookie

asked in TV & Home Internet

Home Internet and wifi extender

Is there any reason I cannot use a wifi extender with my home internet service?

2 months ago

aguilad20First activity

asked in Android

Messages

When I send a text message to a certain person my text messages show Sent as SMS via Server. I have not changed anything on my phone settings or message settings. It only happens with one person and no one else. How can I fix this or turn that off. I've turned off my sent, delivery and typing notifications. Anyone else having this issue? I have the Galaxy Note 20 and they have Google One, I believe.

5 months ago

magenta9313609Rookie

asked in Accounts & Services

On Us with AirPods promotion & rebates

We just upgraded our 4 iPhones with the On Us with Apple AirPods promotion with rebates. We are already regretting it.First the promotion credits to your account are spread over 30 months. That’s 30 months that you are now locked into T-Mobile.Second the promotion / rebate site DOES NOT WORK. When I contacted T-Mobile they sounded surprised that I was having an issue. Search the forums and you will see that this has been an issue for a lot of customers.This is a bait and switch tactic. I regret upgrading with T-Mobile. We should have just moved to Verizon.Since T-Mobile customer service monitors this forum, I want the rebates for the AirPods and iPhone trade ins taken care of immediately or I will report this to the BBB. This is clearly a known issue that T-Mobile has failed to address.

3 months ago

Jim8046First activity

asked in Network & Coverage

WIFI Calling Preferences Being Forced to Cellular Preferred

I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happening after the next to last T-Mobile software update. Everything was fine for my first 5 months of ownership. A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to “WIFI preferred”. I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well. The times I’ve forgotten, I’ve missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick. This appears to be a carrier specific issue as far as I can see. I even tried repla

22 days ago

MadMagManFirst activity

asked in Other Devices

Home Internet Port Forwarding working in 2021?

I see a couple threads talking about port forwarding not working and I still can’t seem to get mine working. Is anyone having any success with new hardware or contacting support?

1 month ago

jthrillFirst activity

asked in TV & Home Internet

how to reduce ping / latency with 5g home internet

hey! I just got the service and the download and upload speed are working great.unfortunately, I'm not about to game anymore because of the latency / ping. the ping on my speed test usually reads about 50-60ms but once I'm in game it’s around 120 and has a lot of lag. I was wondering if there’s any way to reduce lag / latency? maybe connecting a high-speed gaming router? is that possible? does a 5ghz network help? thank you so much for any help!!!!

16 days ago

VitruvianFirst activity

asked in TV & Home Internet

Hulu Live

Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says: “T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement. This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'?

1 month ago

magenta10619898First activity

asked in SyncUP and IoT

T-Mobile Home Internet + Google Nest WiFi

I purchased T-Mobile Home Internet and just set it up. When I plug the Ethernet into my Google Nest WiFi router, it does not work. Does anyone know how to get the T-Mobile Home Internet working with a Google Nest WiFi mesh network?

1 month ago

Ivan CFirst activity

asked in TV & Home Internet

Turn off WiFi on T-Mobile Home Gateway

Is it possible to turn off WiFi on the T-Mobile Home Gateway, I would like to hook my wifi router and avoid having both WiFi active

29 days ago

dfwfernRookie

asked in Android

Chatbots

Chatbots has appeared on my One Plus phone SMS at the top of texts yesterday. I want to delete it. How?

7 months ago

Bigal80akFirst activity

asked in TV & Home Internet

tmobile home internet speed issues

I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas? Thank you

3 months ago

rangerrick337First activity

asked in Other Devices

Home Internet - force firmware update?

We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. Is there anyway to trigger the update? I've heard the new update can greatly speed up the modem but don't know if that's true.

5 months ago

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Unanswered questions

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