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Error 407

after an update yesterday I’m have this massage in my note 9 Samsung phone error 407 the firmware update could not be completed . please ty again later . over and over my phone almost new I used to be with sprint I paid off the phone and I switched to t mobile . I need help , and let you know I did...

How do you message or chat with customer service online?

All the anserws say "call" or "use the app" well my phone is NOT working so how do I contact them for help? When I click the "Message us on T-Mobile" button i'm brought to this page HOW CAN I CALL IF MY PHONE IS NOT WORKING? Where is the link that I can send a message or chat with a live rep beside...

phone won't ring calls go straight to voice mail

My phone won't ring when calls are coming it goes straight to voice mail.

LTE is super slow and not connecting!!!

Ever since last Thursday 03/25 the LTE signal just wouldn’t connect or is super slow. Prior to that the internet was good but since then doing basic like checking emails or sending messages would take forever or would fail due to connection issue. This issue is specifically in my office space and wh...

TMobile 360 Protection - Screen Protector

the 360 device protection says that I may take my phone to any retail location to have my screen protector replaced. I bought the screen protector at a retail location but am being told the protector is not covered because I did not purchase it from corporate store. I called T-Mobile and attempted t...

App Selector, where did this app come from?

I'm a metro customer and I noticed this app appear out of nowhere. I don't download apps so I was wondering is this a virus or did this app come included in some kind of update? The app is called App Selector. App detail says app installed from com.tmobile.pr.adapt and app version 3.10.7.0 My phone...

com.tmobile.pr.adapt

com.tmobile.pr.adapt seems to be consuming more battery on my device than anything else. What can I do to fix this? This has been going on for a few weeks (I think). I have a regular Galaxy S6 that I haven't done anything special to.

Text messages coming in as email addresses

Lately I have been receiving text messages from friends as email addresses. For example, a friend of mine (who I have their contact information saved in my Google account) texted me and it came up as *********@tmomail.net instead of as his name that I have him saved as in my Google contacts. This ha...

Error sending Texts "Can't send message with SIM1, error -1"

I just got the Moto Z2 Force Edition, with TMobile. Texting is becoming really bad, i get this error all the time. "Can't send message with SIM1, error -1"I have to shut the service off and on just to text. How can I fix this?

Cant view home cameras with T-Mobile iPhone but can with AT&T service.

I no longer can view my home cameras from my iphone when on cellular. It works fine on wifi but will not work on T-Mobile cellular service. To make this worse is I have a iPad with AT&T and that works fine with both wifi and on their cellular service. Cameras worked fine on iPhone until about 2...

not receiving SMS/MMS

I've been having trouble for the past 6 months where I randomly stop receiving messages. This problem has persisted across 2 phones (a T-mobile branded LG G5 and an unlocked Samsung Galaxy S8) and appears to happen regardless of which text messaging app I use (stock, Google messages, etc.). On my pr...

Mute start up sound

I just got the Galaxy S10 and can't figure out how to turn off the short jingle it plays when I turn it on. I have muted system sounds which I would have thought would have done the trick but it still plays the sound. Can anyone tell me how to mute this so I don't wake the family when I turn on my p...

Upgrade Support Charge?

Has anyone been charged or know what an "Upgrade Support Charge" is when buying a phone from a T-Mobile store? I was charged this fee of $20 when I recently bought a Galaxy S7. I will admit I should have looked more closely at the paperwork given to me AFTER everything was completed, but the rep c...

Dumb Phones: only calls and texts, please!

I need a T-Mobile compatible phone that can only text and call: no wifi capability.

People getting busy signal when they call

Has anyone else had an issue with some callers getting a busy signal when they call you? Also some people are saying they haven't recieved my texts or I haven't recieved theirs. It's been going on for 2 weeks or so. It's not happening on my husband's phone. The same people that can't get through...

Unable to unlock the eligible device

I had purchased Samsung S8 from T-Mobile. After paying off the amount device was unlocked and have been using with other carrier from last few months. I had to send the device back to Samsung to get it repaired. It came back with T-Mobile lock. I tried unlocking it using 'Device Unlock' app installe...

Message "Channel 4400" on Alcatel display - ???

Got my first Emergency Alert today on my new Alcatel Go Flip 4400. Since then, there's been a message reading "Channel 4400" popping up on the home screen. Any idea what this is? Rebooting the phone didn't made it stop.

Trading in iphone 11 to iphone 11 pro

So I traded in today an iphone 11 to an iphone 11 pro. Long story short I paid extra for the phone like $290 today then the monthly right. So after trading in I drove home right away because I only live 10min away. I didn’t check the phone til I got home. I went to the balcony and as I examine the p...

Still can't verify T-Mobile phone # with IRS.gov

Mobile # verification is the last identity step in signing up for an IRS.gov account to view your tax information. IRS.gov cannot verify my T-Mobile phone #. Based on previous threads from years ago:1) Yes, T-Mobile says short codes are turned on for my phone.2) No, I do not and have never had a pre...

McLaren update issues?

Anyone else having trouble installing the latest update on their 7T pro? It keeps telling me I am up to date, even though I don't have the May 2020 security update. Thanks

Cannot call out. I keep getting "server unreachable". I receive texts and phone calls, but cannot call out myself.

I have a Galaxy A10e. My account is current. I can call out most days. However, at least every other week my phone will not let me call out, LIKE NOW. It says "server unreachable". It has happened in my home, at the store, etc, and this happened before COVID. Now, I'm just really annoyed. Also, at l...

Loss of T mobile antenna and wifi

I have had this problem for a short while. I will walk into our home and my phone drops the t mobile antenna, and the wifi should take over. However, I will notice that I can’t receive calls or send messages nor receive them, it just says no service available. My wife has the same type of phone wit...

Add Phone Type to Acct

Under My Acct where it shows what type if phone you have for each line shows a default phone with a question mark. Two of my phones were bought from Samsung directly but used to show up here. Is this something new? But the 3rd line has a phone that is Tmobile and it is not showing up either but the...

One bar to no signal indoors

Hi there my family recently switched over from ATT and the main issue I am experiencing is whenever I’m indoors my reception on all my lines will drop to one bar. I live in San Francisco. I know these are places I have good reception before when I was with ATT. The places I went to recently are muse...

Problems with reception, dropped calls, dropped texts, phone

Last year, I switched from Verizon to T-Mobile because of the stellar pricing available for unlimited data. However, the process of switching to T-Mobile was difficult and led to many conversations with the folks at T-Mobile. At first, I was wary about the customer service -- but by the time everyth...

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