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LTE is super slow and not connecting!!!

Ever since last Thursday 03/25 the LTE signal just wouldn’t connect or is super slow. Prior to that the internet was good but since then doing basic like checking emails or sending messages would take forever or would fail due to connection issue. This issue is specifically in my office space and wh...

How do you message or chat with customer service online?

All the anserws say "call" or "use the app" well my phone is NOT working so how do I contact them for help? When I click the "Message us on T-Mobile" button i'm brought to this page HOW CAN I CALL IF MY PHONE IS NOT WORKING? Where is the link that I can send a message or chat with a live rep beside...

phone won't ring calls go straight to voice mail

My phone won't ring when calls are coming it goes straight to voice mail.

TMobile 360 Protection - Screen Protector

the 360 device protection says that I may take my phone to any retail location to have my screen protector replaced. I bought the screen protector at a retail location but am being told the protector is not covered because I did not purchase it from corporate store. I called T-Mobile and attempted t...

App Selector, where did this app come from?

I'm a metro customer and I noticed this app appear out of nowhere. I don't download apps so I was wondering is this a virus or did this app come included in some kind of update? The app is called App Selector. App detail says app installed from com.tmobile.pr.adapt and app version 3.10.7.0 My phone...

Cant view home cameras with T-Mobile iPhone but can with AT&T service.

I no longer can view my home cameras from my iphone when on cellular. It works fine on wifi but will not work on T-Mobile cellular service. To make this worse is I have a iPad with AT&T and that works fine with both wifi and on their cellular service. Cameras worked fine on iPhone until about 2...

Pop Ups stating I have won

Hi, all of a sudden every time I am looking at something for example in Google, I keep getting these dumb pop ups saying spin the wheel you have won as well as others. I can not back out of them so I have to close the program and reopen only to have it happen again. This happens on AOL Email, Goog...

Still can't verify T-Mobile phone # with IRS.gov

Mobile # verification is the last identity step in signing up for an IRS.gov account to view your tax information. IRS.gov cannot verify my T-Mobile phone #. Based on previous threads from years ago:1) Yes, T-Mobile says short codes are turned on for my phone.2) No, I do not and have never had a pre...

Error sending Texts "Can't send message with SIM1, error -1"

I just got the Moto Z2 Force Edition, with TMobile. Texting is becoming really bad, i get this error all the time. "Can't send message with SIM1, error -1"I have to shut the service off and on just to text. How can I fix this?

Text messages coming in as email addresses

Lately I have been receiving text messages from friends as email addresses. For example, a friend of mine (who I have their contact information saved in my Google account) texted me and it came up as *********@tmomail.net instead of as his name that I have him saved as in my Google contacts. This ha...

Upgrade a broken device

I had the opportunity to upgrade, so I ordered a new device. However, I'm getting the upgrade because my device broke. Will this be a problem with the trade-in for the upgrade?

how do I print the label to return old phone

how do I print the label to return old phone?

how can I track my order without a phone number????

So, here's the deal. I recently just joined T-Mobile as of... two days ago, I believe, and I purchased a phone. They didn't have the phone I wanted in stock, so I asked if there was a way to order it online and have it shipped it to the store-- so we did that. Everything's great and dandy, but since...

not receiving SMS/MMS

I've been having trouble for the past 6 months where I randomly stop receiving messages. This problem has persisted across 2 phones (a T-mobile branded LG G5 and an unlocked Samsung Galaxy S8) and appears to happen regardless of which text messaging app I use (stock, Google messages, etc.). On my pr...

com.tmobile.pr.adapt

com.tmobile.pr.adapt seems to be consuming more battery on my device than anything else. What can I do to fix this? This has been going on for a few weeks (I think). I have a regular Galaxy S6 that I haven't done anything special to.

Dumb Phones: only calls and texts, please!

I need a T-Mobile compatible phone that can only text and call: no wifi capability.

Intermittent Edge ( E ) Data Service Instead of LTE

Device: iPhone 8 with iOS 12.2 (MQ62LL/A) I live in downtown San Francisco where LTE service should be more than ample according to coverage maps. Since switching to T-Mobile, I've experienced great LTE service 90% of the time but sometimes my phone will switch down to Edge mobile data randomly. I k...

Unable to unlock the eligible device

I had purchased Samsung S8 from T-Mobile. After paying off the amount device was unlocked and have been using with other carrier from last few months. I had to send the device back to Samsung to get it repaired. It came back with T-Mobile lock. I tried unlocking it using 'Device Unlock' app installe...

Upgrade Support Charge?

Has anyone been charged or know what an "Upgrade Support Charge" is when buying a phone from a T-Mobile store? I was charged this fee of $20 when I recently bought a Galaxy S7. I will admit I should have looked more closely at the paperwork given to me AFTER everything was completed, but the rep c...

How to activate a new unlocked smartphone for T-Mobile service if I buy it online?

How do I activate a new unlocked smartphone for T-Mobile service if I buy it online?(not at T-Mobile site, but it is compatible for T-Mobile service)Thank you for your help! lakearnp

Message blocking is active

Please, can someone help me? I was going over mine and my husband's T-Mobile USAGE message history and I noticed that my husband has a lot of short code(5 numbers) messages where he receives and also sends them out but when I try to reply back to them with "HELP" to find out what the numbers mean al...

Coverage problems after switching

So I recently switched my family over to T-Mobile from Verizon, we kept our Verizon phones and were told they would still work with T-Mobile network, now that we have switched over and we have the service, it’s horrible. Our phones always say no service and they always cut out on us and when we are...

How to change device installment plan to pay off phone sooner? 36 to 24 months

Hi, I'd like to change our billing for our two iPhone XS device installment plan which is currently set at 36 months. Our objective would be to have the billing cycle changed to 24 months. When we originally transacted the plan in November 2018, we were told that T-Mobile only offered a 36-month pl...

Problems with reception, dropped calls, dropped texts, phone

Last year, I switched from Verizon to T-Mobile because of the stellar pricing available for unlimited data. However, the process of switching to T-Mobile was difficult and led to many conversations with the folks at T-Mobile. At first, I was wary about the customer service -- but by the time everyth...

Is it still possible to change a phone number?

Hi, I've tried to change my phone number. But the button "GO!" is inactive and pressing enter also doesn't work. 4 browsers and 2 phones. Everywhere I have the same mistake.If you try to refresh this page, then your number simply dissappears.. And request couldn't be prosseced. I hope tecnical suppo...

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