Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 39 Discussions
  • 74 Replies

39 Discussions

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dgwFirst activity
asked in Streaming on Us

setting up Netflix Basic

Hi, thanks in advance.  I just switched us to a two line Go 55 account which qualifies us for free Netflix Basic.  I have Netflix “activated” in our T-Mobile account.  I have an existing Netflix account which I haven’t used in a year.  Neflix recognizes me, but it asks me to sign up for one of their paid accounts and doesn’t have an option to choose T-Mobile Basic at login.  Do I have to pick a paid plan and add my credit card?  If so, will I be able to switch that afterwards to the T-Mobile Basic account.  I’ve been on the T-Mobile support site and can’t find this specific information. 

1
gramps28
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4 days ago
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KcstephFirst activity
asked in Streaming on Us

netflix on us

I just signed up for Neflix on us and my Bill went from 206$ to 222$. Will this change? 

1
gramps28
Pillar
9 days ago
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SamfromDEFirst activity
asked in Streaming on Us

appletv+ android

Support says I have to have an apple phone in order to get the apple TV on us promotion.The website doesn't say that. But I don't get the text verification code to start the process.Somewhere in the fine print says I have to have iTunes apple media services account. I even have an iPhone that doesn't have a number, but support says they have to activate it.sounds like bs

3
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13 days ago
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kangwangFirst activity
asked in Streaming on Us

Apple TV+

I activate Apple TV+. But I didn’t get any login information. How can I use Apple TV+ service?

0
K
16 days ago
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mike2023First activity
asked in Streaming on Us

Netflix Basic? Go5G Plus

I just signed up with T-Mobile and have the Go5G Plus (1 line). Promo says includes Netflix Basic (1 screen, 9.99 value). Following the prompts, when I go to Netflix, Basic is not an option. I have read it was discontinued but still available for T-Mobile. The other options are ad supported (6.99) and Standard (15.49). I didn’t have a Netflix account previously and it doesn’t seem to show that it is connected to my Netflix account in spite adding it on my T-Mobile account. Any suggestions?

3
gramps28
Pillar
22 days ago
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abernakiFirst activity
asked in Streaming on Us

Tidal going away but no text for replacement

Got an email from Tidal that Sprint/T-mobile is no longer covering the service.  Have not received a text from T-mobile on replacement?

4
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26 days ago
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HerMajestyFirst activity
asked in Streaming on Us

I activated the Apple TV on us offer but I already paid for a year

I bought an annual subscription for Apple TV in March 2023.  i moved my cell phone service to TMobile in August 2023 and activated the free three months.  It looks like it worked and TMobile found my Apple TV account but how do I get the credit for three months ?  Or will my subscription be extended for 3 months ? Thanks. 

1
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29 days ago
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surf tippersFirst activity
asked in Streaming on Us

Won't let me cancel Paramount+

Website won’t let me cancel Paramount +.  Is this even possible on the T Mobile website??  Followed suggestions I saw on line and all suggestions take you to manage add ons which comes up blank on the website.   

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1 month ago
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algn2First activity
asked in Streaming on Us

Enabling other phone in my account to use Netflix without giving login and password

I have 2 phones on my TMobile account. the account also has Netflix standard, enabled for 2 streamers. I can login to my Netflix account using my phone… no problem.So now, I want to enable the other phone (an iPhone 14), that’s in my account to be able to use Netflix as the 2nd streamer. When the Netflix app is started on the other phone, it prompts for a login.Question:  Can I enable that other phone WITHOUT having to give my Netflix user account and password??  I thought that the app would just show a number I can validate to enable the 2nd phone.   

1
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1 month ago
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LkuehnelFirst activity
asked in Streaming on Us

Why does the $6.99 for Apple TV+ show up on my add on charges when I signed up for the FREE Apple TV+ promo?

I was sent the email for the Apple TV+ On us promo and successfully got it my subscription switched from Apple to T-Mobile but when I checked my account, T-Mobile is listing a charge of $6.99 instead of having it listed as “On Us”.As far as I can tell I qualify for the promo, if I do not I wish T-mobile would have not sent me the offer and/or let me know before switching my subscription to them, I’d rather do Apple one if I have to pay.

0
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1 month ago
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BellaridFirst activity
asked in Streaming on Us

Netflix Suspended after changing payment method

I recently downgraded my Netflix from Premium to Standard and Netflix said I had to inform TMobile.  At the very same time, I was notified I could no longer use a credit card as my payment method. So I changed my payment method with TMobile and also informed them that I was changing to Standard Netflix.  Now my Netflix account suspended telling me I need to give THEM a new payment method. When I call Netflix, they tell me I pay through TMobile so I need to call THEM about this problem. I was on the phone with a very friendly customer service rep for 30 minutes and she said she fixed it.  I turned on Netflix last night and it still told me my account was on hold.  Today there is a 60 minute wait for customer service and no way to email.  What do I do? 

1
gramps28
Pillar
2 months ago
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jbowen5920First activity
asked in Streaming on Us

Can't get Netflix Promotion - Account "Mismatch"?

I can’t get the Netflix promotion, even though I have Go5G Plus.  I think there is something wrong with my account such that it displays that I have Go5G Plus on my account page (see screenshot 1) and when I click on my account, it shows that I have Netflix as a promotion (see screenshot 2).  However, when I click on the Netflix promotion line, I get a screen that says “Oops….your rate plan is not eligible for this benefit….” (see screenshot 3).  When I click on View my plan, it says I have the 5G Home Internet Plan (see screenshot 4).I think this may be related to the fact that I first signed up with T-Mobile for the home internet and then added on my phones later.Anyway, I’ve tried calling tech support and also going to the store, but no luck.  I did have a problem with my voicemail, which was fixed, and I am grateful for that, but there is still this issue and I wanted to try this way and put in the screenshots so that people can see what is going on that might know how to fix it.I

2
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2 months ago
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BONAIREdiverFirst activity
asked in Streaming on Us

Paramount+ stopped streaming on Samsung TV

Paramount+ was working well on Samsung TV, but all of a sudden every time we try to access Paramount+ an error code is received.  Have done the standard reboot of television and rebooting the router.  Problem still occurs.

1
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2 months ago
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DeniseHFirst activity
asked in Streaming on Us

Music Freedom

I have the Magenta 55+ and understand from what I’m reading that Music Freedom is automatically activated.  Where the heck do I find it to be able to play music?  It looks like it’s various websites, but any I go to like Pandora or Spotify, it wants me to register and then charge me.

3
gramps28
Pillar
2 months ago
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mknwebFirst activity
asked in Streaming on Us

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed" constantly comes up.  I’ve tried from my computer, my cellphone, incognito sessions, everything.

3
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2 months ago
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Jazzynice51First activity
asked in Streaming on Us

shared netflix account

My daughter shared her Netflix account with me.  (Netflix no longer working since 5/23/23).I am new to TMobile and want to get my free Netflix on my smart TV.   Not tech savvy,please instruct what to do in simple terms.  Thank you.

2
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3 months ago
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HunnydiptFirst activity
asked in Streaming on Us

View Apple TV on my android TV

Got my Apple TV activated via my android phone. When attempting to sign in on my android TV it requests me to scan the code etc. I merely would like to view the videos and such. How though??

1
tidbits
Pillar
3 months ago
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Aehrman81First activity
asked in Streaming on Us

Home internet

Does anne else have problems with there home internet saying that it has excellent signal but it has no signal or weak signal and it always buffering when I'm watching a movie on Paramount or it says that I have no internet connection but showing excellent signal .I switched from spectrum because of there bull shit ways with my bill and crappy CS but I didn't want to go from that to this. I've done everything that they suggested on moving in to a different spot but still not getting the same service I had if I knew this I would have gone to a different company all together but since I've been with TMobile for 18 years I thought that it was the right choice but now I'm not sure 

10
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3 months ago
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grhatt01First activity
asked in Streaming on Us

Hulu

I had been paying for Hulu but realized as a former Sprint customer, I have Hulu through T Mobile.  How do I get my Hulu account set up through T Mobile so I don’t keep paying for it?

4
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3 months ago
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JeanetteBFirst activity
asked in Streaming on Us

Netflix

When I added my sister to my account, we were supposed to get Netflix for 2. Now that Netflix doesn’t allow password sharing, not sure if she can set up her own account or not

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3 months ago
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AtticDustFirst activity
asked in Streaming on Us

apple TV how to activate

how to activate 

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4 months ago
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GeorgetoonFirst activity
asked in Streaming on Us

Amazon Firestick is Choppy. Not streaming smoothly

Perhaps I originally posted this in the wrong group.  so, I’m posting once more in here in the Streaming discussion.All my devices work well with the T-Mobile home Internet.However, my Amazon Firestick, running Amazon Prime Video, is choppy.  Audio and video do not sync up. Streaming starts and stops.  Other services appear to work well through the Firestick (Netflix, YouTube, etc.).  Although, there is sometimes a delay in moving through menus Streaming Amazon Prime Video on my laptop is not a problem at all.  Streaming on tablets is not a problem at all.  Amazon Prime Video only seems to have a problem when streaming through my Amazon Firestick.

1
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4 months ago
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AtticDustFirst activity
asked in Streaming on Us

Apple TV + Streaming

Apple TV+ streaming is active on my T-Mobile account. When I go to stream Apple TV+ on my smart TV the T-mobile service has not been activated. Apple TV+ subscription is asking for payment and there is nothing about T-Mobile paying the subscription. Anyone know a solution?

1
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4 months ago
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BuzzFirst activity
posted in Streaming on Us

Activating Apple TV

Why does Apple require a credit card to activate, “T-Mobiles Free Apple TV”?

8
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5 months ago
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vj1243First activity
asked in Streaming on Us

Youtube TV Promotion Page

Looks like Youtube tv promotion page at all these links are broken. Can someone confirm that Youtube TV promotion for tmobile customers is no longer active ?  T-Mobile PromotionsORYouTube TV & Philo TV | T-Mobile SupportORGet Our Best Live TV & Streaming Service Deals (2023) | T-Mobile  

1
gramps28
Pillar
5 months ago
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