Apple TV - Not working

  • 8 November 2023
  • 1 reply


I am not able to use Apple TV On-Us even though it says I am active on my account.  I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved.  


Anybody else had similar problems or know how to get it easily resolved?

1 reply

Been having the same problem, trying to sign into my Apple TV On-Us though my T-Mobile account says, under manage add-ons, Apple TV “active.”  Told the same, to wait 24 hrs, that while “active” not fully activated!?  It’s been 2 weeks!  I’m on a verification code carousel re ID, password trying to sign into Apple TV!  Beyond frustrating.