Spotify doesn’t load using data, how do I fix this?
(I’m unsure if I selected the correct sub forum for this topic but here goes…)
I’m not sure if this a problem on Spotify’s end and if I should be crying to them instead, but for some odd reason, when I try to load the Spotify app using my T-Mobile cellular data, nothing loads and I can only play songs that are cached. Sometimes it even says I’m offline when I have a few bars. Is this something that has to do with the music unlimited stuff on my plan? Any fix? Any help is appreciated, thank you.
I am having the same issue, called three times to reset my network, always when the billing period ended. That fixed the issue for one month, but doing this every month is no solution.
Yes, its very clear they do not have any intention to fix or resolve this issue, i call every month to the point where they almost know me. Tmobile has all of the information i have meticulously written to them, ultimately its cause we are pre paid, they dont care about us cause we are such a small chunk of their business, and they’ll try to make you contractual if you go into a store but im good, ill keep doin this crap to save $50 a month.
This is happening to me too.. Also pre-paid. Had to go to the store 4 days straight last billing cycle to get it resolved and now it’s happening again.. if anyone figures this out please let us know
I am having the same issue, called three times to reset my network, always when the billing period ended. That fixed the issue for one month, but doing this every month is no solution.
I’ve been having this issue since early June and have been trying everything to fix it including factory resetting my phone with no luck. I had a feeling it was due to the “Music freedom” service offered but when I called T-Mobile they said there was no blocks, blamed Spotify and gave me two discontinued Spotify support numbers. This is a big oversight and the fact that it is still an issue is appalling.
Tmobile doesnt necessarily “filter” what you can and cant do but they do categorize what things count against your data and what things are supposed to be immune to data caps so to speak. So something is wrong with their music freedom incentive which allows you to stream music unlimited that doesnt count against any of the data you have used for the month. The only way to fix it is to call tmobile and have them reset your phones connection to the local cell tower. (Just tell them none of your data is working even if its just the music streaming) This works for me but it only lasts until my next monthly renewal. Ive literally troubleshot this the past two months, and this is the only way i know how to fix it.
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(I’m unsure if I selected the correct sub forum for this topic but here goes…)
I’m not sure if this a problem on Spotify’s end and if I should be crying to them instead, but for some odd reason, when I try to load the Spotify app using my T-Mobile cellular data, nothing loads and I can only play songs that are cached. Sometimes it even says I’m offline when I have a few bars. Is this something that has to do with the music unlimited stuff on my plan? Any fix? Any help is appreciated, thank you.
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(I’m unsure if I selected the correct sub forum for this topic but here goes…)
I’m not sure if this a problem on Spotify’s end and if I should be crying to them instead, but for some odd reason, when I try to load the Spotify app using my T-Mobile cellular data, nothing loads and I can only play songs that are cached. Sometimes it even says I’m offline when I have a few bars. Is this something that has to do with the music unlimited stuff on my plan? Any fix? Any help is appreciated, thank you.
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LongIslander wrote:
\t
It's related to the ip4 ip6. When you vpn you travel at ip4. Spotify doesn't support ip6 which is what tmobile uses.
\t
\t
If you change the apn to ip4 it will work just as a vpn
\t
I have the same issue with some websites as well. VPN does fox all the issues though.
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Benjsta wrote:
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I am having the same issue, called three times to reset my network, always when the billing period ended. That fixed the issue for one month, but doing this every month is no solution.
\t
Yes, its very clear they do not have any intention to fix or resolve this issue, i call every month to the point where they almost know me. Tmobile has all of the information i have meticulously written to them, ultimately its cause we are pre paid, they dont care about us cause we are such a small chunk of their business, and they’ll try to make you contractual if you go into a store but im good, ill keep doin this crap to save $50 a month.
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This is happening to me too.. Also pre-paid. Had to go to the store 4 days straight last billing cycle to get it resolved and now it’s happening again.. if anyone figures this out please let us know
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It's related to the ip4 ip6. When you vpn you travel at ip4. Spotify doesn't support ip6 which is what tmobile uses.
If you change the apn to ip4 it will work just as a vpn
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I am having the same issue, called three times to reset my network, always when the billing period ended. That fixed the issue for one month, but doing this every month is no solution.
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Just here to pop in and say Im having the same issue. Connecting to a vpn(using free protonvpn for now) seems to put a bandaid over the issue
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You have to call tmobile support and have them reset your connection while you reset your network connection settings
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I’ve been having this issue since early June and have been trying everything to fix it including factory resetting my phone with no luck. I had a feeling it was due to the “Music freedom” service offered but when I called T-Mobile they said there was no blocks, blamed Spotify and gave me two discontinued Spotify support numbers. This is a big oversight and the fact that it is still an issue is appalling.
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Tmobile doesnt necessarily “filter” what you can and cant do but they do categorize what things count against your data and what things are supposed to be immune to data caps so to speak. So something is wrong with their music freedom incentive which allows you to stream music unlimited that doesnt count against any of the data you have used for the month. The only way to fix it is to call tmobile and have them reset your phones connection to the local cell tower. (Just tell them none of your data is working even if its just the music streaming) This works for me but it only lasts until my next monthly renewal. Ive literally troubleshot this the past two months, and this is the only way i know how to fix it.
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I am also experiencing the same… tried all troubleshooting. Did anyone able to resolved it? :(
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