im having the same issue. When I connect to VPN it works, as soon as I disconnect it doesnt work. Works perfectly on wifi.
Very odd that it is not working over cellular data. I know some apps have an option in their settings to allow data usage over cellular, so you might check the spotify settings for something like that. Our Android application & Play Store issues | T-Mobile Support also offers some basic troubleshooting steps for applications that might help.
Let us know how it goes. 
I can’t stream any music and I’m having trouble with the games that I play and my wife is having the same issue yesterday. It was fine and now we have this.
I proved it doesn't work on 2 tmobile phones. Even Pandora doesn't work.
I have mobile data on. Allowed mobile and wifi for the app (Spotify).
It doesn't work says offline and Tmobile blames the apps
Verizon phone same settings work.
Tmobile is dicking us around. It did work up until about a month ago. I drive 8 hours a day and I can assure you it's Tmobiles problem.
I know exactly what the problem is, its Tmobile’s “music freedom” its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app.
I proved it doesn't work on 2 tmobile phones. Even Pandora doesn't work.
I have mobile data on. Allowed mobile and wifi for the app (Spotify).
It doesn't work says offline and Tmobile blames the apps
Verizon phone same settings work.
Tmobile is dicking us around. It did work up until about a month ago. I drive 8 hours a day and I can assure you it's Tmobiles problem.
Even used my phones hotspot to play spotify on my laptop through the very same connection and it works, its on their end no doubt but we need everyone to call tmobile and tell them this issue is affecting every prepaid account that streams music
I have never had any issues streaming Spotify on my phone through a browser. I don't use the app because my browser has an ad blocker that blocks the ads when streaming music.
I know exactly what the problem is, its Tmobile’s “music freedom” its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app.
I told this to T-Mobile and they kept saying nothing is blocked on their end and it's spotifys issue with the app. Definitely their way of trying to get me off the phone. I told them it's not just the app, I can't even get on spotify.com in a web browser. Has anyone fixed this issue? It only started acting this way for me this past week.
I know exactly what the problem is, its Tmobile’s “music freedom” its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app.
I told this to T-Mobile and they kept saying nothing is blocked on their end and it's spotifys issue with the app. Definitely their way of trying to get me off the phone. I told them it's not just the app, I can't even get on spotify.com in a web browser. Has anyone fixed this issue? It only started acting this way for me this past week.
Did that happen when your device or the app received an update? If it was blocked T-Mobile side, they would tell you. They have no reason to block the site. Especially when others around here use the service and aren't experiencing issues. If you are running a VPN on your device. That might also impact your ability to stream as these services do not play well with many redirects.
No I'm not using a VPN. And others are reporting the issue to hence the other posts in this thread
No I'm not using a VPN. And others are reporting the issue to hence the other posts in this thread
Perhaps. Usually issues like this are device related in some way. If all of your data didn't work, That would be easy to rule out on your device but T-Mobile does not filter data to particular sites or services.
I am also experiencing the same… tried all troubleshooting. Did anyone able to resolved it? :(
Tmobile doesnt necessarily “filter” what you can and cant do but they do categorize what things count against your data and what things are supposed to be immune to data caps so to speak. So something is wrong with their music freedom incentive which allows you to stream music unlimited that doesnt count against any of the data you have used for the month. The only way to fix it is to call tmobile and have them reset your phones connection to the local cell tower. (Just tell them none of your data is working even if its just the music streaming) This works for me but it only lasts until my next monthly renewal. Ive literally troubleshot this the past two months, and this is the only way i know how to fix it.
I’ve been having this issue since early June and have been trying everything to fix it including factory resetting my phone with no luck. I had a feeling it was due to the “Music freedom” service offered but when I called T-Mobile they said there was no blocks, blamed Spotify and gave me two discontinued Spotify support numbers. This is a big oversight and the fact that it is still an issue is appalling.
You have to call tmobile support and have them reset your connection while you reset your network connection settings
Just here to pop in and say Im having the same issue. Connecting to a vpn(using free protonvpn for now) seems to put a bandaid over the issue
I am having the same issue, called three times to reset my network, always when the billing period ended. That fixed the issue for one month, but doing this every month is no solution.
It's related to the ip4 ip6. When you vpn you travel at ip4. Spotify doesn't support ip6 which is what tmobile uses.
If you change the apn to ip4 it will work just as a vpn
This is happening to me too.. Also pre-paid. Had to go to the store 4 days straight last billing cycle to get it resolved and now it’s happening again.. if anyone figures this out please let us know
I am having the same issue, called three times to reset my network, always when the billing period ended. That fixed the issue for one month, but doing this every month is no solution.
Yes, its very clear they do not have any intention to fix or resolve this issue, i call every month to the point where they almost know me. Tmobile has all of the information i have meticulously written to them, ultimately its cause we are pre paid, they dont care about us cause we are such a small chunk of their business, and they’ll try to make you contractual if you go into a store but im good, ill keep doin this crap to save $50 a month.
