Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 101 Discussions
  • 366 Replies

101 Discussions

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MrWetsnowFirst activity
asked in Streaming on Us

Netflix downgrade

Hey Netflix, “You currently have Netflix ON US included in your plan. Netflix recently updated their subscription tiers, you’ll now receive Netflix Standard with ads, providing more features and benefits to you. This benefit will continue to be ON US ($0). There is nothing you need to do. This change will take effect between January 25 and February 1.” How is changing my subscription from “no ads” to “includes ads” “providing more features and benefits to you”?  

57
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1 month ago
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grhatt01First activity
asked in Streaming on Us

Hulu

I had been paying for Hulu but realized as a former Sprint customer, I have Hulu through T Mobile.  How do I get my Hulu account set up through T Mobile so I don’t keep paying for it?

14
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20 hours ago
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Jjones108First activity
posted in Streaming on Us

netflix update

Adding 2 screens, 1080p streaming but with ads is a major downgrade from 1 screen, 720p without ads. Adding ads makes it a complete worthless benefit because I won’t use it. So t-mobile is just actively making their service worse. 

29
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2 months ago
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GTSeattleFirst activity
asked in Streaming on Us

T-Mobile provided Hulu - can users pay gor no ads?

On 1/24/24 T-Mobile will add the ADs Included tier to some of its packages.  Question:  can T-Mobile subscribers accept the free tier and then pay for the upgrade for no ads?

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17 days ago
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tbjeffFirst activity
asked in Streaming on Us

Now we get the "benefit" of watching Netflix ads? great...

Got the notification that Netflix plans will change at the end of the month with many new great “features” like advertisements. No thanks. I'd rather give less money to T-Mobile and get no Netflix.

11
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1 month ago
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BuzzFirst activity
posted in Streaming on Us

Activating Apple TV

Why does Apple require a credit card to activate, “T-Mobiles Free Apple TV”?

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1 year ago
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jlh80First activity
asked in Streaming on Us

Paramount+

Is T-Mobile still offering the free Paramount plus for year promotion?

2
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4 months ago
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spadizzleHelper Level 1
asked in Streaming on Us

Netflix Standard without ads?

Changed plan to upgrade to the netflix standard without ads 8.50 extra a month. However Netflix is still stating that I am on this plan still with tmobile?Is this correct?  Bottom line, how do I get rid of ads, pretty sure I signed up properly, its just not reflecting on Netflix’s website

2
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28 days ago
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kturleyFirst activity
posted in Streaming on Us

1/25/2024 Hulu on us text message with link not working!

Just received my NEW “hulu on us” SMS and the link to claim the offer does not work. Anyone else experiencing this?Phone Arena says there are issues. Hopefully T-Mobile backend and they fix it soon!T-Mobile subscribers having issues claiming their free "Hulu On Us" perk - PhoneArena   

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2 months ago
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surf tippersFirst activity
asked in Streaming on Us

Won't let me cancel Paramount+

Website won’t let me cancel Paramount +.  Is this even possible on the T Mobile website??  Followed suggestions I saw on line and all suggestions take you to manage add ons which comes up blank on the website.   

2
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8 months ago
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DeniseHFirst activity
asked in Streaming on Us

Music Freedom

I have the Magenta 55+ and understand from what I’m reading that Music Freedom is automatically activated.  Where the heck do I find it to be able to play music?  It looks like it’s various websites, but any I go to like Pandora or Spotify, it wants me to register and then charge me.

3
gramps28
Pillar
9 months ago
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mknwebFirst activity
asked in Streaming on Us

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed" constantly comes up.  I’ve tried from my computer, my cellphone, incognito sessions, everything.

15
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7 days ago
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Aehrman81First activity
asked in Streaming on Us

Home internet

Does anne else have problems with there home internet saying that it has excellent signal but it has no signal or weak signal and it always buffering when I'm watching a movie on Paramount or it says that I have no internet connection but showing excellent signal .I switched from spectrum because of there bull shit ways with my bill and crappy CS but I didn't want to go from that to this. I've done everything that they suggested on moving in to a different spot but still not getting the same service I had if I knew this I would have gone to a different company all together but since I've been with TMobile for 18 years I thought that it was the right choice but now I'm not sure 

11
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5 months ago
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S24D590First activity
asked in Streaming on Us

Apple TV - Not working

I am not able to use Apple TV On-Us even though it says I am active on my account.  I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved.   Anybody else had similar problems or know how to get it easily resolved?

8
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5 hours ago
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Bonnie101First activity
posted in Streaming on Us

Hulu On Us

Rec'd the 01/04/24 text announcement that Free Hulu was coming on Jan 25th and a second text 01/26/26 with the link to add it. The link didn't work. Called & they sent another link that didn't work! Was told I didn't qualify. When I sent them a copy of the terms, see below, which states needing to have 2 Go5G Plus OR 2 Magenta Max. We have 2 Magenta Max plans but they're M.M. 55 plans so according to cust service, I  don't qualify.Why do they send a text to add Hulu if it doesn't even apply? SOOO DISAPPOINTING! On top of that, when I followed the first link, it signed me up for a paid Hulu subscription and I had to call and cancel! T-Mobile, get your act together! 

12
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1 month ago
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magenta6876581First activity
asked in Streaming on Us

HULU on T-Mobile

Can someone help me out?  A few days ago my wife had contacted Tmobile in reviewing out plans (we have been grandfathered in for over 14 years on a friends and family plan that does not exist anymore) and the rep says we are getting HULU.  Timing could not have been better since I just cut the cord with Comtrash and was about to go to YouTube.  Then I was reviewing online and it says only for Go5G customers or former Sprint customers.  So I called today and TMobile Rep says she does not even see HULU being offered on her side of the site.  Yet, if you go to TMobile.com/Streaming-services its right across the front page HULU coming 1/24 so anyone have the answer.  Is it only for certain plan users?  We currently get Netflix but enjoy multiple users for $8.50 a month plus Disney+ and use them often so don’t want to screw anything up. Thanks!

3
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3 months ago
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Biggs69First activity
asked in Streaming on Us

T-Mobile one time fee

On February I have moved to another location to where I had movers to help me move my stuff to a new location. During the move I've always make sure that all my electronics are the first to come out. I had the 4G wireless router by T-Mobile pack in its own box and it also had ethernet chords still attached to it. During the move wish I had help because I am disabled and I tried my best to make sure that everything less secure and ready for the the movers so they will be able to just get the boxes and loaded on the truck. As I get to my new place they start to unpack what's is my electronics my TV my PlayStation the wireless router get it set up but I noticed that the Wireless router was missing. I looked everywhere for it open every box but I couldn't find it. So I remembered the movers were asking me about the wireless router and I told them that it was just like having your cell phone with the internet and you don't need to do nothing but turn it on. So but I couldn't find it the fir

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1 year ago
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DrkHrtFirst activity
asked in Streaming on Us

Netflix on us issue

We have just started the "Netflix on us". We had originally paid for our service Netflix without any issues. NOW!?! Well, the service is less than stellar. Most of the time it won't even show the "menu". When it finally decides to work it buffers so long it will time out. So, try again (not an internet issue) now it will be pixelated. So, then call T-mobile about said issue. Was told there should be nothing wrong. No help there, we have been withT-mobile for years, and no customer service issues. Yet, issue still exists. So we then do hard start of our internet and device we are watching, trying to watch Netflix on, still have the issue. We know it's not our device. We know it's not our internet. As we have absolutely no issues streaming anything else. No issues with Netflix prior to the "Netflix on us". Only having issues with the "Netflix on us". Needless to say, I am asking here because T-mobile support has been less than stellar with their customer service.Soo, besides going back t

3
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2 months ago
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GrampaSteve2023First activity
asked in Streaming on Us

MSNBC Live

I have T-Mobile Internet with a Fire stick for tv. How can I get MSNBC LIve news channel?

2
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5 months ago
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algn2First activity
asked in Streaming on Us

Enabling other phone in my account to use Netflix without giving login and password

I have 2 phones on my TMobile account. the account also has Netflix standard, enabled for 2 streamers. I can login to my Netflix account using my phone… no problem.So now, I want to enable the other phone (an iPhone 14), that’s in my account to be able to use Netflix as the 2nd streamer. When the Netflix app is started on the other phone, it prompts for a login.Question:  Can I enable that other phone WITHOUT having to give my Netflix user account and password??  I thought that the app would just show a number I can validate to enable the 2nd phone.   

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gramps28
Pillar
5 months ago
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randyw57First activity
posted in Streaming on Us

Hulu App on Apple TV with iCloud Private Relay

I recently starting trialing T-Mobile Internet.Thought I would describe one issue I encountered in case it might help someone else.When attempting to use the Hulu app on Apple TV 4K with most recent tvOS, the Hulu app asked if I wanted to change my Home location. I clicked Yes, however the change never made any difference (I’m not sure it actually changed anything). Contacted Hulu. Initially they were prettylost as to resolving the issue. Called back the next day. This time I spoke with someone who had the appropriate skills. First I needed to turn off Private Relay. This allowed the Hulu folks toacquire the correct IP address for the Apple TV. They then sent a Home Location change to the app.(I suspect I might have been able to do this myself if I’d turned off Private Relay). That change allowedme to login to Hulu. Live TV worked fine. I then turned Private Relay back on. Restarted the Apple TV and Hulu app. Everything is working fine. fwiw, the Hulu rep who ended up helping me said t

1
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1 year ago
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VirginianFirst activity
asked in Streaming on Us

Does T-Mobile's Netflix login work for Roku?

When you sign up for free Netflix Basic w/ T-Mobile, do you set up Netflix password/login for Roku, or do you have to cast Netflix from your iPhone? Will Netflix operate on my Roku (which uses my Fios service)? Do you get sent a lot of promotional text messages from Netflix after you sign up?

4
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5 months ago
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gk4n6guyRookie
asked in Streaming on Us

What is the cost of the Philo promotion?

Philo costs $25 per month. I signed up for Philo through the T-Mobile discount offering $10 off per month for 12 months of the service, but I am being billed $16.98 per month. I’m not a math wizard, but that seems more like 8 bucks off, not 10. Am I missing something?

7
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2 years ago
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Karlie2018First activity
asked in Streaming on Us

Hulu account

Received an email that my Hulu account was placed on hold a while ago.  Trying to login to Hulu now and it won’t let me.  This is a free Add-on to my T-mobile account.  How do I get logged in now? 

3
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Pillar
4 months ago
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ImatFirst activity
asked in Streaming on Us

netflix

I had signed up with netflix and t-mobile netflix on us. I continued to get billed from netflix and never saw a “credit” on my phone bill. I cancelled netflix and went through tmobile as instructed. Today the support team said to reactivate my netflix account and watch for my billing cycle for tmobile. My account has alwasy stated “enrolled”. How do they know I re signed up to netflix?  

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Pillar
3 months ago
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