Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 24 Discussions
  • 47 Replies

24 Discussions

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BuzzFirst activity
posted in Streaming on Us

Activating Apple TV

Why does Apple require a credit card to activate, “T-Mobiles Free Apple TV”?

8
C
1 month ago
A
Aehrman81First activity
asked in Streaming on Us

Home internet

Does anne else have problems with there home internet saying that it has excellent signal but it has no signal or weak signal and it always buffering when I'm watching a movie on Paramount or it says that I have no internet connection but showing excellent signal .I switched from spectrum because of there bull shit ways with my bill and crappy CS but I didn't want to go from that to this. I've done everything that they suggested on moving in to a different spot but still not getting the same service I had if I knew this I would have gone to a different company all together but since I've been with TMobile for 18 years I thought that it was the right choice but now I'm not sure 

9
valeriedoremi
7 months ago
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Biggs69First activity
asked in Streaming on Us

T-Mobile one time fee

On February I have moved to another location to where I had movers to help me move my stuff to a new location. During the move I've always make sure that all my electronics are the first to come out. I had the 4G wireless router by T-Mobile pack in its own box and it also had ethernet chords still attached to it. During the move wish I had help because I am disabled and I tried my best to make sure that everything less secure and ready for the the movers so they will be able to just get the boxes and loaded on the truck. As I get to my new place they start to unpack what's is my electronics my TV my PlayStation the wireless router get it set up but I noticed that the Wireless router was missing. I looked everywhere for it open every box but I couldn't find it. So I remembered the movers were asking me about the wireless router and I told them that it was just like having your cell phone with the internet and you don't need to do nothing but turn it on. So but I couldn't find it the fir

0
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10 months ago
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GuruJimFirst activity
asked in Streaming on Us

YouTube TV promotion

I signed my neighbor up for T-Mobile Home Internet yesterday, and we were told, and I saw on their website, that new customers get $10 a month off YouTube TV for a year.Got the email with promotions, and YouTube TV is not there!  Anyone else experience this?  Anyone know what’s up?

4
S
25 days ago
R
randyw57First activity
posted in Streaming on Us

Hulu App on Apple TV with iCloud Private Relay

I recently starting trialing T-Mobile Internet.Thought I would describe one issue I encountered in case it might help someone else.When attempting to use the Hulu app on Apple TV 4K with most recent tvOS, the Hulu app asked if I wanted to change my Home location. I clicked Yes, however the change never made any difference (I’m not sure it actually changed anything). Contacted Hulu. Initially they were prettylost as to resolving the issue. Called back the next day. This time I spoke with someone who had the appropriate skills. First I needed to turn off Private Relay. This allowed the Hulu folks toacquire the correct IP address for the Apple TV. They then sent a Home Location change to the app.(I suspect I might have been able to do this myself if I’d turned off Private Relay). That change allowedme to login to Hulu. Live TV worked fine. I then turned Private Relay back on. Restarted the Apple TV and Hulu app. Everything is working fine. fwiw, the Hulu rep who ended up helping me said t

1
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4 months ago
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CoondogFirst activity
asked in Streaming on Us

can't get Paramount +

WHen i got Tmobil i5g internet, i was told that it came with a free year of paramount +.   I looked up how to sign up for it, it says to go to “manage Add-ons.”   But when i go to manage add-ons, it sayd there’s no add-ons available.   I tried calling customer service, after speaking with someone, i was put on hold, then hung up on

1
B
2 months ago
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gk4n6guyRookie
asked in Streaming on Us

What is the cost of the Philo promotion?

Philo costs $25 per month. I signed up for Philo through the T-Mobile discount offering $10 off per month for 12 months of the service, but I am being billed $16.98 per month. I’m not a math wizard, but that seems more like 8 bucks off, not 10. Am I missing something?

7
T
1 year ago
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vj1243First activity
asked in Streaming on Us

Youtube TV Promotion Page

Looks like Youtube tv promotion page at all these links are broken. Can someone confirm that Youtube TV promotion for tmobile customers is no longer active ?  T-Mobile PromotionsORYouTube TV & Philo TV | T-Mobile SupportORGet Our Best Live TV & Streaming Service Deals (2023) | T-Mobile  

1
gramps28
Pillar
2 months ago
S
sabiceFirst activity
asked in Streaming on Us

regarding Paramount+

What is the procedure for activating the Paramount+ that I just signed up for?

5
gramps28
Pillar
4 months ago
Q
QueeeennnFirst activity
posted in Streaming on Us

paramount plus

So I only have the home internet and had trouble w the year off of paramount plus promo code but I finally solved it I hope this helps someone. When it prompts you to enter ur phone number enter ur internet line # NOT your phone number. 

0
Q
7 months ago
A
AtticDustFirst activity
asked in Streaming on Us

apple TV how to activate

how to activate 

0
A
1 month ago
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Texas4verFirst activity
asked in Streaming on Us

Paramount Plus

How to get on home TV.  Keeps going to Xfinity to purchase.  Use log in but still not working

0
T
4 months ago
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grhatt01First activity
asked in Streaming on Us

Hulu

I had been paying for Hulu but realized as a former Sprint customer, I have Hulu through T Mobile.  How do I get my Hulu account set up through T Mobile so I don’t keep paying for it?

3
gramps28
Pillar
9 days ago
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KjenkinsJCFirst activity
asked in Streaming on Us

Paramount+

I have a different problem with Paramount. We have our free subscription and are watching a series. However, when it plays a commercial  and the commercial is done, it hangs,...  Just keeps spinning. The only way we have been able to get by it is to back all the way out and resume. However, this doesn’t work consistently.  Also, the problem doesn’t occur with every commercial.  It is random but has gotten so frequent it makes watching almost impossible. 

0
K
1 year ago
S
SpurluxFirst activity
asked in Streaming on Us

incompatible Apple TV on my new HUB

I’m super frustrated! I cannot get the apple TV app on my new Tmobile HUB. I have a subscription independently and have been using our various places, including my old roku stick, that i just replaced. Can anyone help?   

2
2
3 months ago
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BONAIREdiverFirst activity
asked in Streaming on Us

Paramount+ stopped streaming on Samsung TV

Paramount+ was working well on Samsung TV, but all of a sudden every time we try to access Paramount+ an error code is received.  Have done the standard reboot of television and rebooting the router.  Problem still occurs.

0
B
1 year ago
A
AtticDustFirst activity
asked in Streaming on Us

Apple TV + Streaming

Apple TV+ streaming is active on my T-Mobile account. When I go to stream Apple TV+ on my smart TV the T-mobile service has not been activated. Apple TV+ subscription is asking for payment and there is nothing about T-Mobile paying the subscription. Anyone know a solution?

1
A
1 month ago
T
TAGFirst activity
asked in Streaming on Us

Paramount

How do you get Paramount to come up on the TV? 

1
syaoran
Pillar
6 months ago
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tjmurfFirst activity
asked in Streaming on Us

Location Service on network gateway

All of my computers and devices connected to the gateway think or report their location is in Minneapolis Minnesota.  I live in Illinois.  I cant access the illinois lottery web sit to purchase tickets.  All commercials on IHEART Radio, Paramount and AppleTV have local Minneapolis MN businesses.  This also occurs on my phone unless I’m connected to a non TMOBILE network.Other than the above I like the service and would like to continue, Any Ideas?

0
T
1 year ago
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deancFirst activity
asked in Streaming on Us

google hub

i got  the home tmoble internet and also the google hub  I want to know the extras that were with the hub ? paramount + I thought went with it 

1
iTinkeralot
Pillar
8 months ago
G
GeorgetoonFirst activity
asked in Streaming on Us

Amazon Firestick is Choppy. Not streaming smoothly

Perhaps I originally posted this in the wrong group.  so, I’m posting once more in here in the Streaming discussion.All my devices work well with the T-Mobile home Internet.However, my Amazon Firestick, running Amazon Prime Video, is choppy.  Audio and video do not sync up. Streaming starts and stops.  Other services appear to work well through the Firestick (Netflix, YouTube, etc.).  Although, there is sometimes a delay in moving through menus Streaming Amazon Prime Video on my laptop is not a problem at all.  Streaming on tablets is not a problem at all.  Amazon Prime Video only seems to have a problem when streaming through my Amazon Firestick.

1
F
1 month ago
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WannieFirst activity
asked in Streaming on Us

Trying to load Paramount Plus on T Mobile.

Code I have used said invalid. 

1
tmo_mike_c
Community Manager
1 year ago
E
emlynllFirst activity
asked in Streaming on Us

Paramount+ and Prepaid master card

I was given the codes for the paramount plus and prepaid mastercard, but every time i try to redeem on my wifi line it does not show up or allow me to. We have the wifi and phones under 2 different plans and it only shows the phone lines when I try to enter the promo codes so it does not work. I am SO frustrated with this I feel like i was completely scammed!!!!!!!

0
E
6 months ago
J
JeanetteBFirst activity
asked in Streaming on Us

Netflix

When I added my sister to my account, we were supposed to get Netflix for 2. Now that Netflix doesn’t allow password sharing, not sure if she can set up her own account or not

1
T
19 hours ago
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