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Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 125 Discussions
  • 464 Replies
125 Discussions
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Jjones108First activity
posted in Streaming on Us
netflix update

Adding 2 screens, 1080p streaming but with ads is a major downgrade from 1 screen, 720p without ads. Adding ads makes it a complete worthless benefit because I won’t use it. So t-mobile is just actively making their service worse. 

29
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8 months ago
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MrWetsnowFirst activity
asked in Streaming on Us
Netflix downgrade

Hey Netflix, “You currently have Netflix ON US included in your plan. Netflix recently updated their subscription tiers, you’ll now receive Netflix Standard with ads, providing more features and benefits to you. This benefit will continue to be ON US ($0). There is nothing you need to do. This change will take effect between January 25 and February 1.” How is changing my subscription from “no ads” to “includes ads” “providing more features and benefits to you”?  

58
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4 months ago
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grhatt01First activity
asked in Streaming on Us
Hulu

I had been paying for Hulu but realized as a former Sprint customer, I have Hulu through T Mobile.  How do I get my Hulu account set up through T Mobile so I don’t keep paying for it?

17
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2 months ago
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GTSeattleFirst activity
asked in Streaming on Us
T-Mobile provided Hulu - can users pay gor no ads?

On 1/24/24 T-Mobile will add the ADs Included tier to some of its packages.  Question:  can T-Mobile subscribers accept the free tier and then pay for the upgrade for no ads?

25
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7 days ago
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jlh80First activity
asked in Streaming on Us
Paramount+

Is T-Mobile still offering the free Paramount plus for year promotion?

5
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2 months ago
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tbjeffFirst activity
asked in Streaming on Us
Now we get the "benefit" of watching Netflix ads? great...

Got the notification that Netflix plans will change at the end of the month with many new great “features” like advertisements. No thanks. I'd rather give less money to T-Mobile and get no Netflix.

11
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7 months ago
S
spadizzleHelper Level 1
asked in Streaming on Us
Netflix Standard without ads?

Changed plan to upgrade to the netflix standard without ads 8.50 extra a month. However Netflix is still stating that I am on this plan still with tmobile?Is this correct?  Bottom line, how do I get rid of ads, pretty sure I signed up properly, its just not reflecting on Netflix’s website

2
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6 months ago
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BuzzFirst activity
posted in Streaming on Us
Activating Apple TV

Why does Apple require a credit card to activate, “T-Mobiles Free Apple TV”?

8
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1 year ago
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S24D590First activity
asked in Streaming on Us
Apple TV - Not working

I am not able to use Apple TV On-Us even though it says I am active on my account.  I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved.   Anybody else had similar problems or know how to get it easily resolved?

23
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2 days ago
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kturleyFirst activity
posted in Streaming on Us
1/25/2024 Hulu on us text message with link not working!

Just received my NEW “hulu on us” SMS and the link to claim the offer does not work. Anyone else experiencing this?Phone Arena says there are issues. Hopefully T-Mobile backend and they fix it soon!T-Mobile subscribers having issues claiming their free "Hulu On Us" perk - PhoneArena   

32
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3 months ago
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DeniseHFirst activity
asked in Streaming on Us
Music Freedom

I have the Magenta 55+ and understand from what I’m reading that Music Freedom is automatically activated.  Where the heck do I find it to be able to play music?  It looks like it’s various websites, but any I go to like Pandora or Spotify, it wants me to register and then charge me.

4
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4 months ago
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Bonnie101First activity
posted in Streaming on Us
Hulu On Us

Rec'd the 01/04/24 text announcement that Free Hulu was coming on Jan 25th and a second text 01/26/26 with the link to add it. The link didn't work. Called & they sent another link that didn't work! Was told I didn't qualify. When I sent them a copy of the terms, see below, which states needing to have 2 Go5G Plus OR 2 Magenta Max. We have 2 Magenta Max plans but they're M.M. 55 plans so according to cust service, I  don't qualify.Why do they send a text to add Hulu if it doesn't even apply? SOOO DISAPPOINTING! On top of that, when I followed the first link, it signed me up for a paid Hulu subscription and I had to call and cancel! T-Mobile, get your act together! 

12
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7 months ago
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surf tippersFirst activity
asked in Streaming on Us
Won't let me cancel Paramount+

Website won’t let me cancel Paramount +.  Is this even possible on the T Mobile website??  Followed suggestions I saw on line and all suggestions take you to manage add ons which comes up blank on the website.   

2
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1 year ago
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mknwebFirst activity
asked in Streaming on Us
Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed" constantly comes up.  I’ve tried from my computer, my cellphone, incognito sessions, everything.

17
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5 months ago
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CiaMariaPiaFirst activity
asked in Streaming on Us
How do I access Apple TV+ on a regular TV

I have a regular television with a cable subscription.  I also have free Apple TV+ as a benefit of my T-Mobile subscription.  How can I watch Apple TV+ on my regular TV?

8
gramps28
Pillar
1 month ago
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Aehrman81First activity
asked in Streaming on Us
Home internet

Does anne else have problems with there home internet saying that it has excellent signal but it has no signal or weak signal and it always buffering when I'm watching a movie on Paramount or it says that I have no internet connection but showing excellent signal .I switched from spectrum because of there bull shit ways with my bill and crappy CS but I didn't want to go from that to this. I've done everything that they suggested on moving in to a different spot but still not getting the same service I had if I knew this I would have gone to a different company all together but since I've been with TMobile for 18 years I thought that it was the right choice but now I'm not sure 

11
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11 months ago
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thomvarmintFirst activity
asked in Streaming on Us
Netflix on us - shared? $8.50 vs $15.49

I signed up for the Standard (no ads) on a Go5G PlusWhen I go to benefits, and look at Netflix’s sight - it shows I should be charged $8.50On my accounts overview I see $15.49 under Netflix as a shared add-on I only want Netflix for my primary line, and I only want to pay $8.50 Anyone else have this issue?

4
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7 months ago
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DrkHrtFirst activity
asked in Streaming on Us
Netflix on us issue

We have just started the "Netflix on us". We had originally paid for our service Netflix without any issues. NOW!?! Well, the service is less than stellar. Most of the time it won't even show the "menu". When it finally decides to work it buffers so long it will time out. So, try again (not an internet issue) now it will be pixelated. So, then call T-mobile about said issue. Was told there should be nothing wrong. No help there, we have been withT-mobile for years, and no customer service issues. Yet, issue still exists. So we then do hard start of our internet and device we are watching, trying to watch Netflix on, still have the issue. We know it's not our device. We know it's not our internet. As we have absolutely no issues streaming anything else. No issues with Netflix prior to the "Netflix on us". Only having issues with the "Netflix on us". Needless to say, I am asking here because T-mobile support has been less than stellar with their customer service.Soo, besides going back t

3
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8 months ago
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bfazz91609First activity
asked in Streaming on Us
Spotify doesn’t load using data, how do I fix this?

(I’m unsure if I selected the correct sub forum for this topic but here goes…) I’m not sure if this a problem on Spotify’s end and if I should be crying to them instead, but for some odd reason, when I try to load the Spotify app using my T-Mobile cellular data, nothing loads and I can only play songs that are cached. Sometimes it even says I’m offline when I have a few bars. Is this something that has to do with the music unlimited stuff on my plan? Any fix? Any help is appreciated, thank you.

20
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11 days ago
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Eek5769First activity
asked in Streaming on Us
Is anyone unable to sign into their free Hulu accout?

We tried to watch Hulu tonight, which is supposed to be free for a year. We were greeted by a MyDisney splash screen telling us to sign in. It stated that if we didn't already have a MyDisney account, we would be prompted to create one. It would  ot accept my email as valid, then invited us to sign up at full price.So it looks like Disney bought Hulu. Does this mean that our free year of Hulu won't be honored?

8
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1 month ago
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GrampaSteve2023First activity
asked in Streaming on Us
MSNBC Live

I have T-Mobile Internet with a Fire stick for tv. How can I get MSNBC LIve news channel?

2
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11 months ago
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ImatFirst activity
asked in Streaming on Us
netflix

I had signed up with netflix and t-mobile netflix on us. I continued to get billed from netflix and never saw a “credit” on my phone bill. I cancelled netflix and went through tmobile as instructed. Today the support team said to reactivate my netflix account and watch for my billing cycle for tmobile. My account has alwasy stated “enrolled”. How do they know I re signed up to netflix?  

1
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Pillar
9 months ago
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algn2First activity
asked in Streaming on Us
Enabling other phone in my account to use Netflix without giving login and password

I have 2 phones on my TMobile account. the account also has Netflix standard, enabled for 2 streamers. I can login to my Netflix account using my phone… no problem.So now, I want to enable the other phone (an iPhone 14), that’s in my account to be able to use Netflix as the 2nd streamer. When the Netflix app is started on the other phone, it prompts for a login.Question:  Can I enable that other phone WITHOUT having to give my Netflix user account and password??  I thought that the app would just show a number I can validate to enable the 2nd phone.   

3
gramps28
Pillar
11 months ago
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magenta6876581First activity
asked in Streaming on Us
HULU on T-Mobile

Can someone help me out?  A few days ago my wife had contacted Tmobile in reviewing out plans (we have been grandfathered in for over 14 years on a friends and family plan that does not exist anymore) and the rep says we are getting HULU.  Timing could not have been better since I just cut the cord with Comtrash and was about to go to YouTube.  Then I was reviewing online and it says only for Go5G customers or former Sprint customers.  So I called today and TMobile Rep says she does not even see HULU being offered on her side of the site.  Yet, if you go to TMobile.com/Streaming-services its right across the front page HULU coming 1/24 so anyone have the answer.  Is it only for certain plan users?  We currently get Netflix but enjoy multiple users for $8.50 a month plus Disney+ and use them often so don’t want to screw anything up. Thanks!

3
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9 months ago
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Eileen ShaughnessyFirst activity
asked in Streaming on Us
Hulu

I can’t find information on exactly how the new HULU free streaming account works.It says it’s for 12 months and then it requires “consumer action” after that or else they will start charging you for it.So what does that mean?  Am I able to continue the Hulu free from Tmobile after the first 12 months?  Or is it just a free 12 months and that’s it?If I can keep it indefinitely, then what EXACTLY is the consumer action I would have to take at 12 months to stop them from billing me and keep getting it from tmobile?  

3
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2 months ago
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