I recently added an additional SyncUp Tracker to my account. The 2nd SyncUp Tracker will not provide any notifications when the device enters or exists a virtual boundary. All the notification settings are on and the virtual boundary parameters are set. The problem was not alleviated after deleting the SyncUp Tracker application and reinstalling. I returned the new SyncUp Tracker and ordered another but the replacement also fails to provide virtual boundary notifications. My first SyncUp Tracker works fine except for a rapidly depleting battery.
My SyncUp Tracker recently started having this issue where it’s not sending any notifications when it enters/exits virtual boundaries. Did you ever get a solution?
Same issue here with two trackers , last notification received was October 18, I emailed tmobile but no response.
One tracker stopped getting virtual boundaries notifications as well, my last notification was Oct 16th
I am having the same issue. Any updates on this ?
Not yet
I think i figure it out, here is what I did.
1. Delete all virtual boundaries
2. Delete the tracker from the app
3. Uninstall the app
4. Install app, add trackers , add boundaries.
I'm getting notifications again on both my trackers.
Hope this helps you guys to.
I tried deleting the device already too so tried the last steps shared and it won't let me delete the boundaries even. I haven't gotten notifications since 10/16 either.
Did like SK 78 suggested and it didn't work on the first day but today I started receiving notifications again, Thanks SK78
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