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Alcatel Linkzone not working/connecting

  • 8 December 2018
  • 3 replies
  • 396 views

I have this black alcatel link zone that was working. the 1st 2 lights are on and the 4th is for the battery the 3rd used to light up and now it doesnt and for some reason my wifi is not working anymore. The 3rd icon is an envelope and it doesnt light up. I have tried everything. It is paid, it is updated, i have reset it, and it has been restarted what can i do?

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Best answer by magentatechie 9 December 2018, 15:54

It's possible that the line might need it's network refreshed.  If you've already reset the device, you will want to reach out to care and ask them to "cancel the location" on your Linkzone line.

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Userlevel 4
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It's possible that the line might need it's network refreshed.  If you've already reset the device, you will want to reach out to care and ask them to "cancel the location" on your Linkzone line.

Userlevel 5

Just checking in here to see how things are going. Did you get a chance to reach out to our specialists over the phone like @magentatechie mentioned?

Super strange on my issue. The network signal just keeps blinking when I use my personal sims that have voice line. But when I slip my company phone (voice) or my data only sim (tablet) network is working and connecting.

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