I have a Netgear LB2120 Cellular modem that works great in the US. I am now in Canada with a "disconnected" status. I was told it would work. How can I fix this?
Best answer by tmo_lauren
Unfortunately because they are a third party and not direct T-Mobile service, we wouldn't be able to give much insight or assistance since we are only familiar with T-Mobile products and plans. 😥
Looking at WirelessBuys website, it does look like there is an international package required for many plans, so that may be part of it. Typically carriers who don't have their own network infrastructure aren't able to offer roaming HotSpot options. That's definitely a generalized statement as I don't know the specifics for your carrier, but it is common for the tethering feature to not be available to shared providers.
I wish I could help more. Good luck!