I bought a T Mobile Drive Sync device. It stopped working. The store told me they would order a new one and call me when ready. 2-months later they won't answer their phone. I have called 4 times and no one will help me. 4 hours wasted. promises were broken. Everyone gives you a different answer and support has gone from great to crap in the 20 years we have been customers. We are now dropping all 8 of out t-mobile lines and will never do business with such a company that doesn't respect their customers again. Please spread the word on social media. Frank S. Have other's been treated so poorly also?