Question

how do i block directory assistance on one phone

  • 10 October 2021
  • 2 replies
  • 1492 views

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My mother has the beginning of dementia and is calling 411 over and over again  on the cell I got for her. How do I block directory assistance on that phone


2 replies

Userlevel 7
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Try content blocking.

https://www.t-mobile.com/support/plans-features/content-blocking

I have the same issue.   My mom called over 1000 times in two months, accruing $3000 in charges.  After two calls and four and a half hours on the phone with T-Mobil, they finally agreed to credit about $800.  So my 84 year old mother is on the hook for the rest.  And they cannot tell me how to block 411 calls from her phone. Thanks T-Mobil!  Taking advantage of the elderly looks great for you guys.  18 years with Sprint/T-Mobile doesn't seem to mean much.

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