The miles per gallon calculated by the drive app is way too high. Probably about 8 to 10 mpg better than the car is actually getting. Is there a way to correct this?
Best answer by tmo_marissa
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Userlevel 4
Hey,
Wouldn't that be nice if your car was actually getting that many more MPG? I know that I'd be stoked! 😉 Is it safe to say that based upon your username you're driving a Dodge Challenger GT? If not, what make/model of car is reporting incorrect gas mileage? Lastly, did this just start or has the app been reporting incorrect MPG for awhile?
Yes it is a 2018 Dodge Challenger GT. Have had the car less than a month and the app has been reporting incorrect gas mpg since I put it in. I did switch it from my previous vehicle but it does recognize that it is in a Dodge challenger.
Userlevel 4
Thanks for getting back to me,
Userlevel 4
Hey,
Just wanted to swing by to see if you've had a chance to reset your SyncUp device over the weekend. If so, is the MPG now accurate? Or is it still being miscalculated?
Userlevel 4
Sorry to be constantly checking up,
Hi, thanks for checking with me. It is the same after device reset and software reset. Still calculates mpg high.
Userlevel 3
Yikes! Thanks for walking through those steps; I'm sorry that they didn't improve the situation! In this instance, we'll need you to Community-2153 over the phone and work with our Tech team so that we can file something called a Mojio escalation -- this will report the inconsistency up so that engineers can take a look! Please make sure to let the person you work with know what troubleshooting steps you've completed already; we don't want to ask you to run through this twice!
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