I ordered a Coolpad Surf with SIM kit , looking forward to having solid internet on the train. However:
1] I can't activate it. I connect to the device with my Mac, and it prompts me to activate my device with a screen with T-Mobile Connect Me at u.web2go.com and a Get Started button. Clicking on that waits a minute and then just gives me the same error. I have full bars. I am able to login to the built in admin console just fine. I tried multiple wireless devices.
2] I go looking for help and tried to find my order. I click on the link in my email confirmation (see below) and ti doesn't recognize my order! In fact, the order number I copy and paste in give me an error saying the order doesn't exist.
3] Then I tried to login and it says it doesn't recognize my email. I tried to create a new account and it says my email is already taken!
I have wasted two hours searching for clues on how to resolve. All I see are similar horror stories about Support asking for "the mobile phone number" and not getting that this is a data only device.
This is my last resort before returning the device.
Signed, very frustrated with what should have been a 2 minute activation.