SyncUP and IoT

Wearables, asset tracking, and more!

  • 227 Discussions
  • 880 Replies

227 Discussions

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Community Manager
HeavenMCommunity Manager
published in SyncUP and IoT

New Year, Who Dis? Rediscover a Trio of T-Mobile Treasures!Blog

Hey T-Mobile Family!It's a brand-spanking-new year, and while you're busy making resolutions you'll definitely (maybe) keep, let's not forget about the T-Mobile gems ready to add some sparkle to your 2024. We're talking about the kind of tech that makes you say, "Wow, where have you been all my life?" So, grab your party hats – we're going on a treasure hunt!🕵️‍♂️ Treasure #1: SyncUp Watches for Kids – Parenting Like a Pro!First up on our map is the treasure for the tiny explorers in your life – the SyncUp Kids Watch. It's like giving your kiddo a little bit of independence while you keep the captain's hat firmly on. These snazzy wrist wonders help you stay connected with your mini-me's adventures, whether they're navigating the playground or the backyard. With real-time location tracking, messaging, and those all-important step counters (because every treasure hunter needs to know how far they've roamed), it's the perfect sidekick for your little ones and peace of mind for you. Ahoy

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H
Community Manager
3 months ago
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true916blueFirst activity
asked in SyncUP and IoT

Syncup Drive app signed out and unable to login

The app all the sudden logged me out 2 hours ago after I was normally using it this morning. Every time I put in my correct credentials, It keeps telling me invalid credentials and I made sure everything was right. I tried resetting my password, but it keeps telling me it has difficulty to reach servers. App Cache and app data has been erased on my phone and deleting the app didn't work.What gives?

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8 hours ago
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TashaG28First activity
asked in SyncUP and IoT

SyncUp Password Reset

Hello,  Unable to reset my password. Getting error saying “we have encountered a server error.”

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10 hours ago
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Terrance87First activity
asked in SyncUP and IoT

SYNC UP

I am lookin got get some information on the SYNC UP. I just recently purchased a device and it does not work at all . I followed of the instructions as far as the installation of the device is concerned and i am gettin nothing to this device at all . is it something that i am doing 

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17 hours ago
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MKleinNovice
asked in SyncUP and IoT

Syncup Kids App

Any idea why I can’t log into the Sync Up Kids app on my iPhone 11? According to the App Store it should work (new enough iOS version) but when I try logging in it says that the app is experiencing problems. However, I am able to log into the SyncUP app on my iPad so it’s has to have something to do with it not jiving with my phone. I have uninstalled/reinstalled the app along with turning my phone off & back on. 

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1 day ago
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Bird4343First activity
asked in SyncUP and IoT

kids syncup won't turn on despite charging for hours watch is a few weeks old. thx

simply won’t turn on have tried holding for power on for 30 seconds, tried different plugs etc etc… 

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1 day ago
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bryantheflashcwFirst activity
asked in SyncUP and IoT

SyncUp Drive not working

I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says “unplugged“ and when I try to connect to the hotspot, it takes me to the website that says “Get Started” but it greys out and says error, “can’t open page”. This is literally the only product from Tmobile that I’m really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS

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1 day ago
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AteehanFirst activity
asked in SyncUP and IoT

can i switch Sync up kids watches to a different device

We have 2 sync up kids watches. Both do not work at this point. The speaker on both seem to have the same problem with understanding what is being said. The watches app always says it is unavailable. The watches button doesn’t work on one. This has been since when we first got them. I asked for a replacement and never got one. Can I trade these in for a phone or something. 

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3 days ago
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magenta7954983First activity
asked in SyncUP and IoT

Syncup tracker very low sound

Just got a the tracker and the sound on it is almost non-existent. It is bad enough that the map on the app show it being 100 yards or more away from its location but it also can’t be heard unless you are holding too your ear.Is there any way to turn it up? 

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3 days ago
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CdennyNovice
asked in SyncUP and IoT

SYNCUP Kids watch

I bought a watch for my daughter and it works great and I’m able to track and video chat with her. However, I would like her dad to be able to do the same. Unfortunately he is with Verizon. I cannot seem to be able to make that connection for them. Is he not able to have the same access as I do?

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4 days ago
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JillCFirst activity
asked in SyncUP and IoT

SyncUp Watch - Can't video chat!

I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter’s watch.  Then it shows “missed call”.  When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal.   Please help!  How do I fix it?  

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5 days ago
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Andrew1986Novice
asked in SyncUP and IoT

Syncup kids app won’t let me accept gaurdian invite

My wife is the admin on the SyncUP kids app and has invited me to be a guardian but the app won’t let me accept the invite. It keeps telling me my number doesn’t match the invite but it does. I’ve tried uninstalling and reinstalling the app several times and turning my phone on and off. So far nothing is working. 

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6 days ago
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DpvoiceFirst activity
asked in SyncUP and IoT

Can't Re-Add Family Member on Sync up watch after accidentally removing

I accidentally removed my wife from our kids Sync up watch as guardian. I tried adding her back and resending the invites and no matter what I do I can't add her back into the group. Please help. Thank you!

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6 days ago
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PGS57First activity
asked in SyncUP and IoT

SyncUp Tracker Motion Alert Details?

Is there any information available about the SyncUp tracker motion alert, such as how long the tracker must remain stationary before an alert will be triggered or how far it must move before an alert will be triggered?

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11 days ago
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Amdavis84First activity
asked in SyncUP and IoT

sync up kids watch says device is corrupt

I've had my son's watch for a little less than 1 months, it has worked perfectly until now. We went on a cruise and he didn't wear his watch at all except the first day or 2. Eventually the battery died and we just left it alone until we got home. Charged it completely and now when I turn it on it goes to a screen that says "The device is corrupt. It cannot be trusted and will not boot. If no key is pressed, it will reboot in 5 seconds." But it never reboots. It stays on that screen for maybe 10 seconds and then turns back off. Anyone experienced the same?

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12 days ago
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hover848First activity
asked in SyncUP and IoT

T-mobile home internet router not working with (some) Matter Smart Home Devices

I bought some Leviton 215P smart plugs and I just cannot get them working on my t-mobile router. I have gone through numerous steps to try and get this working but no luck.I suspect the router is the issue because I got the plugs to pair with my matter controller immediately when I took them to a different home using Optimum and an Arris router.After working with Leviton, they also suspect the router. I have Nest thermostats that use Matter but apparently they use threads and not Wi-fi.Has anyone got Matter over Wi-fi to work on a t-mobile home internet wi-fi network?I did enroll in the Leviton Matter programI have the devices and controller all on the same 2.4GHz networkNone of Apple TV, Eco Dot or Homeassistant will pair with the Leviton (but they will on the Optimum wi-fi)The Plug will enroll on the network and can be controlled by the Leviton App, its just Matter thats not working.

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13 days ago
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madlaFirst activity
asked in SyncUP and IoT

Can't connect to AWS VPN starting this year

I use AWS VPN to connect to my work. There are times when I’m on the road and need to connect to work. I used to be able to just use my T-mobile hotspot from my Mac and work anywhere I had T-mobile connection. Since about the beginning of the year, I no longer can connect via AWS VPN.In the last couple of months I’ve been working with our IT department to figure out if anything is blocked on their end. They have made sure that I’m not blocked when connecting via my phone hotspot. There appear to be issues with IPv6 connections, but there’s nothing that I can change on my T-mobile connection from my iPhone to change any of that.Anybody can connect using AWS VPN over t-mobile hotspot? 

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16 days ago
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Amachado2433First activity
asked in SyncUP and IoT

Tmobile SyncUp Tracker not connecting

About a week ago the battery died on this device. Since charging it I have not been able to reconnect it.When holding the power button for about 5 seconds the lights will blink red yellow and green for about 5 seconds then stop and display no light. Then when pressing the power button after that will show a quick yellow flash then nothing.The app continues to say the device is offline.Any help would be great, thank you!

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18 days ago
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Jrico91First activity
asked in SyncUP and IoT

pairing sync up kids watch

I got my replacement watch today and I been trying for more than 2 hours to pair the watch with the app. I already spent 2 hours on the phone as well and got no results. Anyone having the same issue or had the same issue? If so, how was it fixed? 

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20 days ago
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sherrisharpFirst activity
asked in SyncUP and IoT

why is my hotspot so slow

I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.

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23 days ago
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SonnyRFirst activity
asked in SyncUP and IoT

SyncUp Watch Band Removal

Hi, Can anyone share how to remove the wristband from the SyncUP watch. I am having hard time removing it. Thanks in advance for your help.Edit: Never-mind I figured it out. Thank you!

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25 days ago
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Nicole bNovice
asked in SyncUP and IoT

sync up on military time

How do I switch from military time bank to regular time on my daughters sync up watch?

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29 days ago
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Bw168First activity
asked in SyncUP and IoT

changing login name (sync up kids watch)

I wasn’t able to find anything online, does anyone have any advice? id like to change the login from the phone number to a username. thanks

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1 month ago
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MlofferFirst activity
asked in SyncUP and IoT

sync up tracker goes offline

I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a charger and hold the power button down. It happens after the tracker has been stationary for 2-3 days. Anyone have thoughts on what causes this?

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1 month ago
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JJ77First activity
asked in SyncUP and IoT

SyncUp kids and school mode

Hi, i set up school mode for both of my kids watches months ago. The school mode has always worked. But their schedule has changed so I need to alter the school mode. But what I've scheduled no longer shows up on the school mode tab on the app. My kids watches are still going on school mode as I've originally scheduled it. How can I delete or alter the school mode when nothing is showing up on the school mode tab? I've attached a screen shot. Thank you!!

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1 month ago
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