SyncUP and IoT

Wearables, asset tracking, and more!

  • 182 Discussions
  • 784 Replies

182 Discussions

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jiyuuFirst activity
asked in SyncUP and IoT

Existing customer bring own device for upgrade

Plenty of information on existing customer upgrading device (purchase from Tmobile) but I could not find information on fees and setup if I bring in my own device (purchase unlocked phone from XYZ). Any help would be greatly appreciated. Regards. Jiyuu

0
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1 year ago
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imatacoFirst activity
asked in SyncUP and IoT

Problem with SyncUp Drive device

Hello everyone, I have been having a lot of trouble with my SyncUp Drive device lately. It keep giving push notifications about my vehicle being towed, but in reality, my car is safe and sound in my drive way. Now it would not be a problem if it doesn’t doing it over and over again in the middle of the night. Have anyone been having the same problem and were you able to solve it? If so, please show me what you have done to stop it because I really like my SyncUp Drive and I would hate to let it go because of this issue. Thanks in advance everyone for your help!

0
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1 year ago
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RadiogentFirst activity
asked in SyncUP and IoT

We have a LM1200 cellular modem located remotely on the T-mobile network..what is the IP address?

 can the external IP address of the remotely located cellular modem be lfound within my T-mobile account or found in some other manner?  Since the modem is remote the My IP address here at home is not useful.

0
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1 year ago
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Leeann27First activity
asked in SyncUP and IoT

SYNCUP watch stuck at pair with phone screen

Sync up kids watch says to pair, app seems stuck in setting up profile.  Anyone have tips to resolve this? 4 calls to customers service with no luck. 

2
K
1 year ago
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CrapmasterFirst activity
asked in SyncUP and IoT

SyncUP DRIVE Tow Detected alerts

I recently moved the SyncUP DRIVE from my old car to a new car, Hyundai Ioniq 5. It works otherwise, but I’m constantly getting Tow Detected, Your Hyundai Ioniq 5 is being towed! alerts. These are extremely annoying due to the sound alert the app makes, these are quite random, can happen from a couple of times a minutes to every few minutes.Any thoughts, what could trigger this alert and is there something I can do to stop them? If I can’t resolve this, I won’t be able to keep using the SyncUP DRIVE with this car, the alerts are too annoying.

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1 year ago
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BeaFirst activity
asked in SyncUP and IoT

I cannot Sync my iphone 12 Pro Max to my Digits

I cannot Sync my iphone 12 Pro Max to my Digits account. 

2
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1 year ago
A
amp4lessFirst activity
asked in SyncUP and IoT

Port Open

Need to open port 44158  both directions and 22 442 outbound    

0
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1 year ago
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ShivasIronsRookie
asked in SyncUP and IoT

More device information via admin console

Other admin consoles display specifics about devices attached to the wifi like ip address, device type (if avaialble) and status.  When  you click on the attached device icon on the T Mobile admin page, you get nothing.  the mobile version of the admin app does display ip address of attached devices but that is it. Leaves you having to use the ‘Columbus’ approach to find which device is assigned with the ip address.  

0
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1 year ago
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SheysheyFirst activity
asked in SyncUP and IoT

back home internet

 Hi, accept a Home Internet kit on trial at a store. There they told me that I could try it and if it was not required I could return it to any store. I have tried to return it and they tell me that I must send it by mail. I'm calling the contact phone and they don't answer me. I need to know how I can return that internet equipment because it does not meet my expectations. Than

0
S
1 year ago
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DsovaFirst activity
asked in SyncUP and IoT

service contract

My husbands phone - the t-mobile “free” phone - was run over by a golf cart and is not reparable. Will the service contract cover the loss? He has had it for about 9 months. It is an RVVL-V phone 

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1 year ago
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aaron42mxFirst activity
asked in SyncUP and IoT

How do I delete the data files on my syncup drive?

‌I can't seem to find a way to delete the trips stored in my syncup device. Is there a way to do this?

12
S
1 year ago
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tbflFirst activity
asked in SyncUP and IoT

SynchUp Kids watch can't send outbound texts

I purchased a SynchUp Kids watch for my child.  It worked fine on the first day but seems to be having issues sending text messages after receiving an update on Jan 25.  All other functions are fine (inbound texts, inbound/outbound calls, GPS, etc.).  After contacting support, they confirmed that it is a known issue, and their technical team is working on it.  They could not give an estimate on when it would be fixed. Anyone else having this issue and vague response from support?  It has been about 3 days since I opened the case.  I’m also a little disappointed that I will need to call back in for updates.  I would think that the support team would at least reach out or be able to provide more information.  I’ve only unfortunately been able to speak with level 1 support who does not have much information.

2
T
1 year ago
S
Shawano_DaveFirst activity
asked in SyncUP and IoT

SyncUp Watch Waterproof?

On the box, it says “Splash-friendly & water resistant” however, on the documentation inside it says, “This product including adaptor should not be left in the rain, exposure to water dropped and crushed or otherwise abused”. Grammatical errors aside, those two are contradictory. Can someone clarify how wet the watch can get?  Thanks

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1 year ago
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asanabriaFirst activity
asked in SyncUP and IoT

Data plan for 4G LTE Modem/Router APN settings

Hello I just got a T-mobile data card for some IoT project.I want to use this on a D-Link modem/router that has a SIM card slot that is 4G LTE compatible  (DWP-902) but what i need is the APN settings for the Data Card that was provided. Anyone can help with that?

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1 year ago
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MV10First activity
asked in SyncUP and IoT

SyncUp Tracker motion alerts?

Is geofencing really the only movement-based SyncUP alert that is available?Virtually every other tracking device out there can alert in response to motion after some period of immobility. This is of obvious value when someone else moves your stuff.I believe the device itself detects motion via accelerometer -- I think I read somewhere that it goes into a low-power mode if it doesn’t move for ten minutes. We have these hidden and hard-wired in our vehicles, but it sure would be annoying to have a vehicle stolen with a handy tracker onboard -- that wasn’t bright enough to alert you to motion. We geofence our house, but it isn’t as if I’m going to geofence the grocery store, our friends’ houses, restaurants, etc etc etc.I appreciate the completely reasonable monthly fee on these, but the software leaves a lot to be desired.

0
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1 year ago
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smilnerFirst activity
published in SyncUP and IoT

slow hotspot

I just added Mobile One to my account for a tablet.  When I connect to the internet tethered....my download speed is ONLY:0.71Mbps download0.51Mbps uploadWhy am I paying SO MUCH?  I was advised by TMobile to use their tablet as a tether for internet.  What's the point?  Dial up is faster!!! Now I can't even access my account as TMobile account access suddenly went down earlier today and has not been fixed!!!

11037
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1 year ago
A
alexereyesFirst activity
asked in SyncUP and IoT

Alcatel Linkzone not working/connecting

I have this black alcatel link zone that was working. the 1st 2 lights are on and the 4th is for the battery the 3rd used to light up and now it doesnt and for some reason my wifi is not working anymore. The 3rd icon is an envelope and it doesnt light up. I have tried everything. It is paid, it is updated, i have reset it, and it has been restarted what can i do?

4
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2 years ago
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bearquarrelsFirst activity
asked in SyncUP and IoT

Testdrive

After T-Mobile saying order success and confirm email what do I do

5
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2 years ago
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joesong01First activity
asked in SyncUP and IoT

4G LTE Cellspot Issues

I cannot find any information on the error lights that are currently present on my 4G LTE Cellspot. The troubleshoot guide has no option for the following error lights:POWER: solid greenINTERNET: solid greenSTATUS: flashing orange GPS: solid green3G/4G: solid green4G LTE: offI have tried rebooting the cellspot twice but I am still receiving the same error lights. Currently only have 1 bar of service and it is very weak. Anyone have any solutions to this problem?

4
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2 years ago
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am369380First activity
posted in SyncUP and IoT

Accessing my HotSpot account from web

I got HotSpot and it's working as it's supposed to.Now I want to access my hotsport account online, and when I'm trying creating an account for my hotsport- T-Mobile website says it sent me verification text on my hotspot number (funny, right?). Then I said ok, maybe I don't understand something - and I went to T-Mobile shop to get explanation on how it works. And they said- yeah, you're supposed to get the text. Just take out that SIM card and put it in any phone device and you'll get the text (stupid, isn't it?). I did it, and obviously my phone device didn't receive any verification texts.T-Mobile, can you prove to me you are the best? What kind of service is it???

14
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2 years ago
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randymastFirst activity
asked in SyncUP and IoT

RV WIFI system and plans

i recently purchased an RV and have been doing some traveling.  I have found that most camp ground have poor WiFi.  Speaking to a Winegard rep. And he said that T-Mobile had best plan with unlimited streaming.  Anyone use the plan? How does it work and cost.  What equipment is required? THanks, Randy

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2 years ago
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magneto4794170First activity
posted in SyncUP and IoT

How do I activate my T-Mobile SIM cards using a Netgear LB1120 4G LTE Modem?

I bought three T-Mobile SIM Starter Kits to use in three Netgear LB1120 4G LTE modems. The instructions gave me two ways to activate:1. visit www.t-mobile.com/activation2. call 1-877-778-2019 from your device I can't do 2 because my device does not have the capability to dial out.These Netgear LB1120s do not have dial-out capability. So I tried www.t-mobile.com/activationI got routed to https://prepaid.t-mobile.com/prepaidNow I'm lost.It seems the web sites are always updating beyond what is printed on the instruction sheets. What's the best way to get these SIM cards activated on my three Netgear modems?Also, I will need to be assigned three new phone numbers to manage my T-Mobile Refill cards.The dial-in method works great with T-Mobile Refill cards provided I have phone numbers. Or could I grab an old unlocked GSM phone to do the activation with the T-Mobile app and then move the SIM cards over to the Netgear LB1120 cell modems?Would that work? Be easier to manage?

4
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2 years ago
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magenta6674786First activity
asked in SyncUP and IoT

Setting up multiple Sync Up Drive Wi-Fi's for a business?

Hello,I know someone who is trying to setup multiple SyncUp Drive's (8 of them) for the hotspot, but only want to use their 1 cell phone to set them all up.When they setup the 1st sync up drive from their phone and work on the 2nd one, it says this number has already been registered.How can they setup all 8 device hotspots on sync up drive from her 1 phone?

3
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2 years ago
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irishboym4First activity
asked in SyncUP and IoT

Will the hotspot work without a battery? Does it start automatically when power is applied?

Looking to setup this hotspot I vehicle and I want it to automatically startup and shutdown with the car.

5
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3 years ago
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tomodallasFirst activity
asked in SyncUP and IoT

Can't Access Some Websites via hotspot

I used to be able to access all websites from my laptop via hotspot, but lately I can't access some websites (amazon, ebay, etc). Has anyone reported this?Phone: iPhone SEPlan: T-mobile OneLaptop OS: Windows 7Web browser: Firefox or ChromeI can access many sites (such as yahoo), but not others. When I can't access (for example, amazon.com), I get "We can’t connect to the server at www.amazon.com" on firefox or "This site can't be reached" on chrome. I can access amazon from my phone directly. I can also access amazon through my laptop (same laptop) via wifi at home.Please let me know if you need additional information.

6
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3 years ago
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